American Airlines


Customer reviews

10/19/2019 Abdallah E, Boeing 767-300 (763) seat 21A

Great legroom! However: The area next to the door (rows 20 and 21, seats A,B, H,J) is VERY COLD. Be sure to bring extra layers. One long sleeve sweater was not enough. The rest of the plane was warm, only we were freezing. (I flew this plane multiple times in row 21, I love this row.)

10/19/2019 Terri Hefty

✅ Trip Verified | Houston to Dallas to Lubbock. Our flight with American Airlines was a disaster from the beginning. Charged $60 to book by phone with an agent, flights were late, airplane dirty, and in the Lubbock airport the gate number was never published on the flight boards and we almost missed our flight because we didn’t ...

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10/19/2019 S Carter

✅ Trip Verified | Phoenix to Boston. American's poor maintenance strikes again. 15 minutes before boarding they delay the flight 3 hours. They just realized the plane couldn't fly. Why they only realized it 15 minutes before boarding makes no sense. Then they delayed another 3 hours - 6 in total - because they couldn't find ano...

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10/19/2019 B Meares

✅ Trip Verified | New York JFK to Heathrow. Initially we booked on line and did not get our reservation for myself and my son but they were quick to take the payment On getting to the airport we had to go look for the business check in which was away from the gates and the check in counters for all other passengers. On checking...

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10/18/2019 N Davies

✅ Trip Verified | Another poor experience with AAL: again, they refused to check my suitcase through to my final destination under the pretext of "safety:" I do not understand how having two separate tickets endangers safety when more than 700 airlines worldwide regularly interline baggage among themselves. It's really a questi...

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10/18/2019 D Googe

Not Verified | Savannah to Las Vegas. Our flight got canceled and we were put on standby. We sat in the first airport for 13 hours then we changed planes two more times total time 28 hours. The workers are so rude and when you ask questions they yell and tell you to have a seat. First experience and American Airlines made it th...

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10/18/2019 T Jonas

✅ Trip Verified | Shreveport to Dallas. This flight was delayed because the Maintenance inspector did not do his job the night before the 6:45AM flight as he was scheduled and the flight crew was told he was doing. We completely boarded on time just to be told it would be at least an hour and ended up being 2 hours delayed when ...

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10/18/2019 P Cheong

Not Verified | Vancouver to Phoenix. The flight was on-time leaving and arriving. The check in process took too long and was incomplete. Only one service agent was dealing with check ins with a queue that had a family with infants and 3 other service agents dealing with almost no one at the service kiosk. This meant longer wait...

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10/18/2019 S Carter

✅ Trip Verified | Edinburgh to Philadelphia. We decided to Supposedly upgrade our flights on our vacation to Scotland, so we paid several thousand dollars to upgrade our seats for an enjoyable experience. What a huge, enormous mistake! We had one good flight out of six flights back-and-forth to Scotland. The only decent flight...

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10/17/2019 Tom S, Airbus A321 (321) v2 seat 2D

Seat pitch is a little tight, I like to cross my legs and I could but not real comfortable. It was hard for window seat pax to get out during flight. I had to hold all drinks that were on center armrest so would not be knocked over.

10/17/2019 Tom S, Airbus A321 (321) v1 seat 2A

This airplane seat has 2 inches more pitch than layout 2 and it made a difference. I was able to cross my legs with no problem. It was only a snack flight (2.5 hrs) and the cheese tray was excellent. We also got warmed nuts. They serve Woodford Reserve bourbon, so I was happy.

10/17/2019 Donald L Smith, Boeing 787-8 (788) v1 seat 10E

American Airlines 91 from LHR to ORD. Very comfortable and lots of leg room. Be warned that it is tight for larger passengers, but it was not excessive for my large frame. As mentioned, storage is in dedicated bins for Main Cabin Plus. Bins, although large and deep are heavy to close. Trays are in side arm, entertainment scr...

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10/17/2019 Geri Gustafson

✅ Trip Verified | Rapid City to Phoenix. On Tuesday night our flight was canceled due to plane problems. Which can be understandable. But the next day all I got is delay delay delay emails when I tried to call and get more information it was like pulling teeth. What I do finally arrive for my flight they say it is now going to b...

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10/17/2019 O Andrews

✅ Trip Verified | As a service member seeing his family for the first time in 8 months and only having the weekend to spend with them along as with my girlfriend I was bringing with me, I was very disappointed. Instead of arriving before 11am I didn’t get to my destination until 5.00pm. Things happen, but all but one of my conne...

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10/16/2019 Abdallah E, Boeing 737-800 (738) v2 seat 9F

I flew a short hop from GCM-MIA in MCE and then had the same aircraft in Economy for MIA-SDQ. I was impressed with the new interior: no issues with people fighting for overhead storage and sufficient room for my legs even in "roach". The interior was bright and clean, service cheerful on both legs. I might complain that the seat...

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10/16/2019 Abdallah E, Boeing 767-300 (763) seat 34C

After reading the previous reviews on this plan, I was very leery of our flight between PHL and Budapest. We were in the center section, row 34. Fortunately, we had an empty seat between us. The plane was a bit older, but the only way to tell was the lack of seatback entertainment and the old "sky phone" at each seat. The se...

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10/16/2019 Charlene Lindsey

Not Verified | Our flight from Quito to Miami on Friday October 4, 2019 (LATAM Airlines flight 6303) was cancelled by American with no reason given. We were offered a flight out on the following Sunday. Both my traveling partner and I had to work on Saturday. The website did not respond nor did anyone answer the 800 # given. W...

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10/16/2019 Sarah Ramsey

✅ Trip Verified | I am extremely disappointed by American Airlines. They are normally my airline of choice and I have put many of miles into them. That will no longer be the case. I had a connecting flight canceled due to “weather” even though there was a flight going out an hour later? Since it was due to weather we were offer...

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10/16/2019 R Kornan

✅ Trip Verified | Dallas to Bogota via San Francisco. None of the second row seats in the business cabin reclined. There was a partition right behind the second row so there was no way to recline the seats. AA should inform customers ahead of time if a whole row of seats do not recline. This ticket, business class on an intern...

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10/15/2019 Glen Harriman

Not Verified | Pittsburgh to Phoenix. Terribly dissatisfied about the manner in which they regard services for the handicapped. We indicated when we purchased out tickets to a funeral we were attending that we would need a wheelchair for my wife. Upon arrival to our destination back home to Phoenix there were no attendants with...

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