American Airlines


American Airlines Fleet

4912 American Airlines reviews

6/30/2019 John Hertzberg

✅ Trip Verified | I was scheduled to fly from Philly to Detroit on 6/28/2019 leaving at 3:15 pm and the flight was cancelled, and American lied to everyone why. First, were at the gate and the pilot announces there was 6,000 pounds too much fuel, and we needed to remove that excess fuel. That took a couple hours. We then head t...

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6/29/2019 Luisa Fernandes

Not Verified | Dallas to Honolulu. Horrible service. Third time I have flown with American Airlines, yet it's the second time my flight was delayed. The flight attendants don't tell you about the problem. After three hours they offer your cheap snacks and tap water!

6/28/2019 Abdallah E, Airbus A321 (321) v1 seat 14C

I'm an average sized man at 5'10" and 195 pounds and found this seat to be extremely uncomfortable with minimal legroom and foot room (due to power box) taking up 1/2 the space in front of me. The in flight entertainment unit was nice but did not make up for lack of space.

6/28/2019 Jonathon Woloshuk

✅ Trip Verified | Tulsa to Grand Rapids via Dallas. Absolutely terrible airline. They delayed one of my flights, which put me in Dallas with very little time. Luckily, my connection was also delayed 30 minutes, so I arrived at the gate 10 minutes prior to the original time and 45 minutes prior to taking off. The flight attendant...

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6/28/2019 D Karden

✅ Trip Verified | Chicago to London. Most appalling experience, most of the staff is very uncordial, and least helpful. Both my flights from Detroit and to London got delayed, causing me to lose connection in London. The flight from ORD to LHR got delayed more than 2 hrs due to technical Issues. On an long haul international f...

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6/28/2019 K Tan

✅ Trip Verified | La Guardia to Dallas Ft Worth. America Airlines customer service has been the rudest people I’ve ever encountered when flying. I know there is a lot of stress with flying and traveling and I believe that there needs to be people working at airlines to be polite. I flew from LGA and there is no help from the cu...

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6/27/2019 Crystal Stephens

Not Verified | First off, I would like to say that I never write reviews; however, American Airlines deserves something to be said about how awful they are. We travel very often as my husband is Australian. I have flown with over 10 airlines in the last 2 years. Since I am a one world partner, my preferred airline partner in th...

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6/27/2019 Shanice S Matthews

✅ Trip Verified | This was my first time flying American Airlines and it will probably be my last. The experience was beyond horrible & I'm truly in shock that this airline gets business. I flew from San Diego to Mississippi in the course of this travel I was stuck in two different cities, in total I flew on 8 airplanes. Too ma...

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6/27/2019 E Harten

✅ Trip Verified | Pensacola to Detroit via Charlotte. Literally the worst experience I’ve ever had, my family of three was given delay after delay after delay, only to have our flight canceled at 2am (was supposed to be home at 7pm) because they couldn’t find the pilot. What should have been a 5 hour trip turned into 48 hours a...

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6/27/2019 Katie Claude Huff

Not Verified | Des Moines to Tucson. First, our flight was cancelled. We had already checked out of our hotel and had to cancel an Uber. So we had to check back into the hotel. In order to get a seat on a new flight the next day, we had to pay extra (the only seats were first class), then once we checked into the airport the ne...

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6/26/2019 Abdallah E, Boeing 767-300 (763) seat 13J

I was moved to this seat without my knowledge after an equipment switch. This costly "Main Cabin Extra" option is the worst seat I have ever had on a full-size aircraft. Misaligned window, limited recline, bathroom adjacent, and so crammed into the corner as to induce an attack of claustrophobia. Plus overheads that are barely b...

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6/26/2019 Pete Humphreys

Not Verified | The flight to Charlotte was fine. But the last leg to Knoxville was cancelled due to weather. The next plane was cancelled and the one after that was two hours late and full. The customer service in this situation was woefully inadequate. “ phone the number on this blue slip and they’ll sort a hotel for you “ the...

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6/26/2019 G Balenez

Absolute worst airline I have ever flown with. Was supposed to fly out of Columbia on 6/24 with a layover in Washington, flight got delayed and would cause me to miss connecting in Washington. Got rebooked on a flight to Chicago which also got delayed causing me to miss the connecting. Flew out at 6am of Columbia to Washington t...

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6/26/2019 K Henson

✅ Trip Verified | Providenciales to Chicago via Charlotte. This is the first review I have ever written. We had a girls trip planned to Barcelona for 5 days, for our direct flight, without much explanation, our flight was delayed 5 hours and cancelled. American offered us "food vouchers" if we went online, had no options to reb...

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6/25/2019 Abdallah E, Airbus A321 (321) v1 seat 8D

Overhead bins reserved for First Class. No other storage for your bag, so you are forced to put it farther back in the plane, even in Boarding Group 3.

6/25/2019 S Naliva

✅ Trip Verified | Our flight was from Ottawa to Miami with one stop at Philadelphia. This one stop was nightmare! It is unacceptable the way my sister and I were treated by AA staff at the Philadelphia airport. Our flight was delayed 45 min from Ottawa to Philadelphia. when we arrive to Philadelphia AA staff send us from one cu...

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6/24/2019 Morgan Lee

✅ Trip Verified | Dallas to Oklahoma City. American Airlines is the absolute worst airline I have ever flown. They canceled all flights to our city for weather when there was no weather in either the destination, the departure or in between. They did not have any flights the next day. he previous week, after they changed our fl...

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6/24/2019 C Heale

✅ Trip Verified | Charlotte to Lynchburg. We were on our way home to VA from CA. When we were waiting to take off from CA the pilot came across the intercom and said that we were going to be late because we were waiting on some other folks who were late to the gate to board. Because that family was late the whole plane was late...

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6/24/2019 Andrea Reynolds

✅ Trip Verified | Memphis to Cancun via Charlotte. American Airlines is awful! This is 2nd year in a row had major issues. Last year computer system went down. This year we boarded , sat down and told to get back off because damage to plane. They knew this before we boarded! No connections to destination left. Customer service ...

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6/23/2019 Amylee Casey

Not Verified | Our flight was originally from Tulsa to Dallas to Ft Myers, 12 hours prior they cancelled Tulsa to Dallas flight with no explanation. We call, set on hold from 9:00 pm to 12:00am only to be hung up on 3 times. They finally call back at 3am after we had come to the conclusion we would have to drive 5 hours to catch...

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