American Airlines


Customer reviews

10/15/2019 Hossein Mohtasebi

✅ Trip Verified | Los Angeles to Miami. By far one of the worse Airlines in the US. The Customer service reps are rude and give you constant attitude. I have the AAdvantage credit card and part of the perks is that my first check in bag as well as the person flying with me in the same flight is free. I booked two tickets from L...

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10/14/2019 Robert Reightler

✅ Trip Verified | Charlotte to Providence. Missed our flight by 10 minutes due to car trouble. The airline worked with me to schedule us on the next available flight at no extra charge. They were kind and courteous which I greatly appreciated.

10/13/2019 Deanna Porter

✅ Trip Verified | Philadelphia to Seattle. I will never fly American again. My husband and I bought our tickets together do you think we are sitting together definitely not because that would only be smart. Several other couples had this same problem and when we voiced this problem they said the only way to sit together was to ...

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10/13/2019 K Deane

✅ Trip Verified | Atlanta to Dallas. Terrible, 4 times they changed my flight time, and twice they changed it back to the original time. They are very inept and unorganized. Please, pick a different airline.

10/12/2019 Jashay Fisher-Fowler

Not Verified | St. Louis to Jackson. This is a horrible airline and I do not recommend anyone to fly with American Airlines. They cancelled my flight two hours before take off and have not made any accommodations for my inconvenience. Their employees lack empathy, professionalism and has bad customer service when dealing with c...

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10/12/2019 M Carter

✅ Trip Verified | Springfield to Dallas Ft. Worth via Las Vegas with American Airlines. I would stay away from this airline unless you enjoy sitting around waiting for explanations on why your 1am flight has been delayed 3 hours until 4 am. If you have a connection flight I would find a different airline unless you want to miss ...

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10/12/2019 B Samuelson

✅ Trip Verified | Dallas to Lafayette. Absolute worst customer care of any airline I fly. I fly 3 times a week. They can't control weather so flights get canceled. They have one agent covering 9 gates of canceled flights and he's a trainee . There is no sense of urgency, no concern at all. Another agent arrived with a friend who...

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10/12/2019 A Hamiren

✅ Trip Verified | Salt Lake City to Dallas. The weakest airline I have ever taken. No entertainment, no carry-on overhead space forced to check-in the carry-on as baggage "complimentary", no food and drink, uncomfortable seats. Just several announcements from the cabin crew to apply for a credit card with 15000 miles with an a...

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10/12/2019 Courtney O'Brien

Not Verified | Denver to Chicago. I have had the worst experience with American Airlines. My partner and I had flights booked for thanksgiving travel. My partner has recently been relocated for his job and this requires us to move across the country. Therefore we are unable to Travel at thanksgiving. We have had to cancel two o...

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10/12/2019 William Krebs

✅ Trip Verified | I purchased my ticket weeks before my departure. AA frequently changed the flight times, thus making it difficult to make plans. When I arrived at LAX early to catch the flight to Phoenix, I discovered the departure time had been changed yet again, from 10am to 2pm. It departed after 2pm, although it arrived ...

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10/12/2019 Darlene Moya

✅ Trip Verified | Delayed 3 times for morning flight that caused me to miss boarding my connecting flight that was the next gate over, watched my suitcase get put on the plane though. Now after sitting for over 3 hours for next flight, they have delayed that one 5 times! First and last time I'll fly with American Airlines.

10/12/2019 T Aberle

Not Verified | Lubbock to Charlotte. Going to visit my sister and my usual airline does not fly directly to her home town so grabbed a flight with American Airlines and boy did I learn a lesson. I will never fly with these money grabbers again. I did not realize after flying so long with a better company that buying my ticket d...

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10/11/2019 Ann C, Airbus A321 (321) v1 seat 11A

There is a window, but it is in the forward half of the space, which does not allow the passenger to lean into it, thus reducing the shoulder width by several inches. I choose the window for those extra inches.

10/11/2019 Ann C, Boeing 737-800 (738) v1 seat 11A

There is a window, but it is in the forward half of the space, which does not allow the passenger to lean into it, thus reducing the shoulder width by several inches. I choose the window for those extra inches.

10/11/2019 J Mallen

✅ Trip Verified | Worst airline customer service. They simply don’t care! Delayed by 5 hours. Happens, right! But such a lack of communication the entire time. Every single employee seemed annoyed at the questions. Then they boarded us and we sat on the tarmac for another hour! Weak apologies and planning! I will take 2 segment...

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10/11/2019 Lynn Jenkins

✅ Trip Verified | Atlanta to Dallas. American Airlines runs out of overhead baggage space by the boarding of group 4 on any full flight. It increases boarding times and departure time. At this point after instituting baggage fees, they should have enough historical data to implement proactive change to improve onboard baggage po...

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10/11/2019 W Beale

✅ Trip Verified | Indianapolis to Phoenix. I will never fly on American Airlines again. Their customer service is the absolute worst I have ever encountered and there is no way to talk with anyone on the phone. Despite the fact that there is a "customer service" telephone number listed, I have called it four times and each time...

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10/11/2019 Teresa Uttke

✅ Trip Verified | I was flying to Jacksonville North Carolina. I accidentally purchased tickets to Jacksonville Florida. Notice the different states. Yes I know this is my fault however I am human and it was an accident. The first leg of my journey was with Delta. When we arrived in Atlanta and realized we were headed to Florid...

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10/10/2019 Abdallah E, Airbus A330-200 (332) seat 29E

Seat 31E I did not find any 110 volt electricity . It did have a USB port in the armrest. One problem with this seat is that there is a support bracket under the seat in front of you that goes from the bottom of the seat to the floor.. This piece of steel is 4" wide and 14" high. It is located right where your right foot wo...

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10/10/2019 Bill Hale

✅ Trip Verified | Dallas to Reno. How does a standby ticket get a better seat than a paid ticket and is loaded in group 3 with a carry on bag instead of 9 made to check the carry on like I had to? I had to wait until five minutes before boarding to getting my seat assignment when a standby person got a seat assignment 10 mins be...

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