American Airlines


American Airlines Fleet

4912 American Airlines reviews

6/16/2019 Abdallah E, Boeing 777-300ER (77W) seat 32L

By far the best seat in basic economy. Great legroom and having the seat hug the wall (as opposed to Boeing 747 seat 51 J which has a large gap between the window seat and the wall) allows for extra comfort.

6/16/2019 Matthew Heldak

Not Verified | Decent experience. Three of the four flights were on time. Most of the cabin crew were friendly. Ground staff in EWR and LAS were friendly as well, although some of the staff in CLT are a bit dismissive. One of the engines on the plane from CLT to EWR failed to start, but the airline was quick and efficient in fi...

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6/15/2019 J Uppole

✅ Trip Verified | The recent change to not being able to select your seat (without an up charge of at least $10) was pretty frustrating that flying cheap means you will be forced to sit in the middle seat every time. What is not acceptable are the advertisements that are now played on the TV headrest while you are waiting to exi...

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6/15/2019 Rick Reyes

Not Verified | American Airlines has successfully ruined our first family gathering in Boston at our daughter's home. We arrived early at LAX to avoid rushing through the TSA section. Well that plan immediately fell apart when the flight was delayed around 2 hours. We ended up sitting at the airport for around 4 hours and getti...

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6/15/2019 F Keal

✅ Trip Verified | Cleveland to Dallas. The last three times I flew, my baggage was check in for free because of my wife being in the military. She FaceTimed me and spoke to two of the attendance at the airport. However, this last time, my bags were not able to be checked in for free because I was told she has to be here. The ag...

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6/14/2019 Abdallah E, Boeing 777-300ER (77W) seat 29J

This seat does not recline and the arm rests cannot be moved. I had an empty row for this flight, but could not lift the arm rests to enjoy the room.

6/14/2019 Abdallah E, Airbus A321 (321) v2 seat 5D

Flight 809 from Philly to Tampa was originally supposed to be an Airbus A320 however AA delayed the flight for 2 hours and apparently changed the aircraft to this one. 5D is supposed to be MCE & I paid extra for it because being a 5' 10" fat guy with bad knees the extra legroom always helps. Well that was a mistake. 5D is facing...

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6/14/2019 Abdallah E, Embraer 175 (E75) v1 seat 9D

Sat in 9D on a flight to Philly June 7, 2019. The seat is not bad. The legroom is sufficient for a 5' 10" fat guy with bad knees. My only complaint is that since it is a regional air flight there is no WiFi until the requisite cruising altitude.

6/14/2019 S Keale

✅ Trip Verified | Austin to Nashville via Dallas. I will never be flying through this airline company again. They change gates at the last minute (multiple times in our case). They cancelled our first flight and we had to continue to try for oversold standby flights throughout the day. Customer service and gate agents don’t car...

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6/14/2019 Haley Burns

✅ Trip Verified | Orlando to LaGuardia. This was the absolute worst, most chaotic experience flying of my life. After being delayed 8 times and cancelled 4 I finally got on another flight via JetBlue that I had to pay for out of my own pocket since AA is a joke. My flight was due to depart at 8:27 pm yesterday and I wasn’t on a...

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6/14/2019 Cortney Farley

Not Verified | Was putting my son on the plane by himself, which means he has a flight attendant helping him until his final destination. He had put my wallet in his backpack (carryon) and I didn't realize until he was already on the plane. I rushed back to the terminal and even though the gates were closed they had an American...

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6/13/2019 A Woodman

Not Verified | This was the worst experience with American Airlines. Our flight in SLC was delayed because of “staffing issues” in Dallas. This made us miss our connecting flight, which mind you left 5 minutes early. No one was willing to help us in Dallas and we had a very hard time getting accommodations as it was almost midn...

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6/13/2019 N Siotto

✅ Trip Verified | London Heathrow to Dallas Fort-Worth with American Airlines. Last year I have flown Business Class with the same airline, same route, same plane and I was impressed. This time I have decided to opt for Premium Economy instead. The product is solid. I was on the first row which has a leg rest and it surely makes...

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6/12/2019 Craig M, Boeing 757-200 (752) International seat 12F

Leg room is nice but the aircraft lining encroaches on your shoulder space. Good for people without broad shoulders

6/12/2019 G Paterson

❎ Not Verified | Philadelphia to Orlando. Never, ever, fly this airline. I wish I could say I'd never fly them again, except they've essentially taken over Philadelphia International and it's hard to find other airlines to fly somewhere. On June 7th I had an 11:00 a.m. flight that was cancelled for "technical difficulties". No n...

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6/12/2019 Chad Breeden

Not Verified | AA would not assign a seat prior to flight because they only had exit row seats available and stated they would be assigned at check in with gate agent. These were the only seats available and cost extra and they wanted people to buy them. Arrived at airport to about 80 people in line with American Airlines tryin...

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6/12/2019 H Anderson

✅ Trip Verified | Dallas to Morelia. One of the worst experiences with this airline, I had several experiences but this was the worst. American Airlines canceled our flight from Sunday, in a different country and all they said was that it was due to air traffic. The worst thing was that they didn’t even bother to accommodate tra...

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6/11/2019 Abdallah E, Boeing 777-300ER (77W) seat 16C

Premium Economy set 16C is very comfortable. Lots of leg room and has a foot rest. Downside is you are sup post to get a warm towel and warm nuts on takeoff but cot a tiny bag of pretzels

6/11/2019 Derek Clegg

✅ Trip Verified | Salt lake City to Dallas Fort Worth. Worst trip. Every time I have flown, there has been a delay with little to no communication. My most recent flight was delayed several times and then cancelled. They did nothing to accommodate and then I booked another flight with them the next day that was delayed by four ...

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6/11/2019 Heather Vaux

✅ Trip Verified | Manchester to Philadelphia. This was the worst flight i have ever taken in my life. The airplane was awful no plugs to charge the phone, no TVs ear plugs did not work. Hostesses were very rude. Seats very very small and crowded. The bathroom did not have toilet paper or paper towel. I would never in my life re...

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