American Airlines


Customer reviews

10/2/2019 J Liston

✅ Trip Verified | I booked in advance a flight with 1 stop from Newark to Tulsa. I needed to change some dates at considerable expense.Through Travelocity, the airline issued a $174 credit (only valid from one year of booking). I wanted to book another flight 12 days later than the expiration date. Even though we did not take o...

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10/1/2019 Tony Miller

✅ Trip Verified | Dallas to Madison. What a circus! The flight was delayed from 10:30 am until now - still sitting in the airport at 4:45 pm and they are “hoping” our new plane will be authorized to fly by 5:30. These clowns had us on the plane and partially towed to the runway when one bolt stripped on the part that hooks to th...

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9/30/2019 Raghu Gadipally

Not Verified | Austin to Charleston via Charlotte. Worst airline I have ever seen. Travel time 40 mins and they took 1 hour to find the gate. After going on to the runway they mentioned 2 checkups no been done and after an hour they said one engine is not working. Overall worst experience. Don’t ever fly with American Airlines

9/30/2019 David Calhoun

Not Verified | Greensboro to Wichita. Terrible, absolutely horrible! My brother is a 30-year pilot with this Airlines. That is why I decided to go with it. I have flown with Delta, United even TWA back in the old days and Braniff Airlines. I have never seen an airline change their flight status so many times. Not only did they c...

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9/30/2019 S Marsten

✅ Trip Verified | Seattle to Paris via Dallas. First and last time we ever fly American Airlines. Both flights to and from our destination were delayed. The first flight was delayed “due to weather”, which is ridiculous because the weather was actually fine, the bad weather happened the day before. When we discovered this we to...

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9/30/2019 C Lewis

✅ Trip Verified | Charlotte to Cleveland. Boarded at 5:10 PM; it is now 6:55pm. Departure time has changed 4 times; we are told the pilots were not scheduled: and now the paperwork is not legal. Still sitting and waiting.

9/30/2019 N Taminas

✅ Trip Verified | Charlotte to Dallas. I was boarding the plane and the lady in the front told me I needed to make sure my luggage fit. So I did that. Of course it dint because no luggage fits on that thing. So they told me they had to take my bag I said it fit on the last plane and that was a small plane so I asked the lady is...

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9/30/2019 D Lauder

✅ Trip Verified | Bangor to Albany via Philadelphia. I arrived at Gate 4 at Bangor ME to depart for Philly at 5:10 where I was greeted by 2 people, a female standing at the counter, and a tall gentleman, who had both seen me scurrying toward them after a delay at security in this small airport. When I arrived at the counter the...

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9/30/2019 Beth Perkins

✅ Trip Verified | Absolutely horrible service! Many delays and the flight attendants were too busy talking about the airline and how they where they paid and the flight they were scheduled for sucked. This was my second time flying with them as this happened many years ago also. Due to needing a quick flight for a medical emerg...

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9/29/2019 Erica Christine

Not Verified | American is by far the worst airline I have ever flown. First $30 to check 1 bag. Then I paid a total of $66 dollars to upgrade my seats. Then the airplane is here on time at 2.30pm in Tampa but the crew is not. So I will miss my connecting in Dallas because now they won't leave for another 2 hrs. So now leaving ...

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9/29/2019 C Smith

Not Verified | Dallas to Louisville. Worst airline company for wanting to make it anywhere on time. They have delayed both flights, waited 5 mins before flight was to board to let anyone know and then say it’s a 2hr delay. How can you not know something that big of a delay ahead of time? I have none of my luggage because the las...

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9/29/2019 J Anderson

Not Verified | Amarillo to Dallas. American is terrible. Two (2) flights delayed 2+ hours each; a short flight on Monday and return flight on Wednesday. Both were delayed due to maintenance issues. Thankfully, I had text alerts on the first flight since no one was at the counter to ask what was going on, just kept being pushed ...

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9/29/2019 Renee Veranese

Not Verified | Tampa to Charlotte via Pittsburgh with American Airlines. Flight has been delayed 9 times (so far). We've had to change our connecting flight twice which has put us back 5 hours. No apology or explanation and the staff is rude. They dont care about customers. We are currently still stuck at the airport. I will ne...

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9/29/2019 D Harwell

✅ Trip Verified | Charlotte to Birmingham. Delayed, delayed, delayed. Hate this airline. Will never use them ever again. They have no scheduling management and can not keep a simple flight schedule on time.

9/28/2019 Abdallah E, Airbus A330-300 (333) seat 22C

My flight from PHL to MAN on a 767-300 was pure torture, so this flight back to PHL from LON was luxurious by comparison. The seats are reasonably comfortable for a person 5'9", and the recline was good. The crew was efficient if not especially friendly, and the service (meal, ice cream, water, snack) was good for economy. One ...

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9/28/2019 Abdallah E, Boeing 767-300 (763) seat 29A

I used to love the 767 for Atlantic flights . . . about 25 years ago. Today these geriatric airliners should be retired. I made the error of paying $80 for a window seat, and it turned out to have a broken reclining mechanism. So on this seven-hour overnight flight I was bolt upright with the seat in front of me right in my face...

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9/28/2019 T Vincent

✅ Trip Verified | This is the worst airline I've ever flown. Time and time again, I miss my connecting flights because every single flight is always delayed. As a broke college student, I had a job interview scheduled for the day after I fly in, missed my connection by 8 minutes while sprinting through the airport because it too...

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9/28/2019 B Parsons

✅ Trip Verified | Portland to Charlotte. American kept passengers on the plane for two hours while they “looked” for a mechanic to check one of the struts. Passengers were told multiple stories about what was going on, each time delaying us further from making other flying arrangements. Flight personnel were busy on their phone...

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9/28/2019 Judi Noble

✅ Trip Verified | Madrid to Boston. We were transferred to this airline after BA had a strike. The service and flight were fabulous. Food and drink very very good. But what really stood out was the lovely crew attendants, the best ever.

9/27/2019 Abdallah E, Bombardier CRJ700 (CR7) Layout 2 seat 22A

Leg room is is kinda narrow but simply lifting the center armrest makes it alot more comfortable