American Airlines

1.8
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American Airlines Fleet


4912 American Airlines reviews

6/10/2019 Scott D, Boeing 787-9 (789) seat 9L

Flew to HND on this new jet, the atmosphere was very relaxing and I felt refreshed when I arrived in Tokyo, also the plane is very quiet. The seat itself was nice, plenty of room and the amenities and food were good, probably won't get bulkhead again as I don't like the tray table/TV setup but that is an issue with all airline...

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6/10/2019 H Albert

✅ Trip Verified | Reno to Huntsville AL via Dallas. Before leaving RNO the next flight was cancelled. When I arrived at DFW I was told I’d be on standby for next flight. That flight was cancelled as well as the next 4, each time a different excuse for the flight being cancelled. Never was it weather related. I left Reno 37 hrs a...

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6/10/2019 E Sefranek

Not Verified | This flight was made round trip from Lawton to Abe and back again. Literally just about every leg of the journey was grossly late. The best and most entertaining part of the journey was in Dallas when the terminal was changed about three times and the gate changed again after the final terminal change. This cause...

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6/10/2019 J Measen

✅ Trip Verified | Dallas to Asheville. The worst experience I’ve ever had flying. No help from anyone. Stayed here for two days. No one wanting to help or understand. I’ll never fly American again. This is a joke.

6/10/2019 T Relstino

✅ Trip Verified | New York to Columbus via Dallas Ft Worth. My son was stranded for over 12 hours in Cincinnati Ohio June 9th. His connecting flight got postponed 3 times then cancelled and was given no plan or solution. I waited on hold for w hours yes 2 hours (only a mother could understand) to speak to a supervisor from Amer...

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6/10/2019 K Angermeier

Not Verified | I booked and confirmed a flight from Philadelphia, PA to Denver, CO for a family reunion, even printed the boarding passes. At 3am. I got a text message indicating my 8am flight was cancelled due a crew-related problem. American Airlines could not find a crew to fly my plane, imagine that. No crew to fly my plane...

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6/9/2019 Abdallah E, Boeing 787-8 (788) v2 seat 30C

Seats 30A and C have additional space between the 30A seat and the fuselage and under Seat 29A. The electronic window dimming feature on these 787's is very handy to keep the cabin dark while flying east in the morning daylight.

6/9/2019 J Halish

✅ Trip Verified | Boston to Columbia via Charlotte. Super delayed flight. It’s a small flight with flight hour of just 25 mins but, the taxi apparently takes more than 1hr. They have been super bad every-time. Either delayed flights or canceled flights they always have a reason to make sure they get the worst reviews.

6/9/2019 Carole Roy

Not Verified | Philadelphia to Jacksonville. On June 3, 2019 Flight 4547 I was accommodated by an employee at Gate C21 by Miss Snyder just before boarding. She ordered me a wheelchair on the spot as I had much difficulty with my luggage because of a health issue. She also moved my seat up to 8A which was very comfortable and ma...

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6/9/2019 Eliud Garcia

Not Verified | San Antonio to Chicago via Syracuse. Arrived an hour early for my flight.. All I needed to do was check in my bag. Where I stood in line for curb bag check in. Waited 10mins and was told I had regular bag check-in and I had to go inside. There was no big line to get my boarding pass thru the kiosk screen. A rep f...

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6/9/2019 Donna Bishop

✅ Trip Verified | Destin-Fort Walton to Charlotte via Richmond. Flight AA2926 from CLT to RIC on Jun9 at 11:45AM has been canceled. We're working to rebook you and will send an update soon. Flight AA5623 from VPS to CLT on Jun9 at 6:18AM has been canceled. We're working to rebook you and will send an update soon. 6:15 am flight...

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6/9/2019 R Mayes

Not Verified | Terrible airline. They go out of their way to show that they do not value customer loyalty, convenience or comfort - they only view customers as 'little bags of money' for them fleece in the name of profits. This company has lost its morality in its relentless pursuit of customer misery. Seats are too narrow and ...

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6/9/2019 N Mason

✅ Trip Verified | Avoid American codeshare partners if you expect any customer from American. Booked this flight as American 8294, knowing it was operated by code share partner, but thought that meant as a Platinum AA member that I'd at least have an advocate in the case of problems. NOPE! Flight into MEX was delayed as plane h...

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6/9/2019 S Maritza

Not Verified | Newark to Austin via Dallas fort worth. I had the worst airline experience today. First my flight from Newark to Dallas was delayed 1 hour 30 minutes because the pilot was a no show. This caused us (traveling with family) to miss out connecting flight to Austin. To make matters worse my baggage was delayed as wel...

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6/9/2019 A Waldren

✅ Trip Verified | Liberia to Dallas Ft Worth. This is by far the worst airline when handling delays and cancellations. The entire airport was closed however every other airline managed to take care of their passengers and did not have 2 hour line the following day. They are unhelpful and rude and then on the rebooked flight the...

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6/9/2019 D Heale

✅ Trip Verified | Phoenix to Boise. The kiosk Check In is slow and asks to many questions to get you to pay more. Which takes several minutes instead of asking it all on one screen. If you have a problem the front can’t help you and refer you back to an assistant which takes more waiting. Then I arrived to my gate 8 mins before...

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6/8/2019 J Miller

Not Verified | New York to London. The seats are fantastically uncomfortable. They fit 10 seats across in a Boeing 777. No leg room. The food was inedible. Miserable flight. Would not recommend going across the ocean on American.

6/8/2019 Jesus Fuenmayor

✅ Trip Verified | Miami to Bogota. I have been sending mail, e-mail through contact, claim through BBB since May 19th and I have not gotten any answer from American just the automatic reply email. SO, I would like to express my disappointment and dissatisfaction with the service I received recently from American Airlines. I ha...

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6/7/2019 Melanie Keeton

Not Verified | I have had awful experiences with this airline and will most likely never travel with them again. Back in April 2019 I was traveling to see my family up in Boston. I was 28 weeks pregnant at the time. I was in the airport for 7 hours! My first flight was delayed due to wind (which was understandable). The second ...

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6/7/2019 A Danitis

✅ Trip Verified | Philadelphia to San Diego. I always forget how much I hate flying American Airlines. They separate you from people you book your flight with on purpose so that their customers have to pay to switch their seats. Then they make me check my bag when there is all this extra cabin space. I’m just annoyed and frustr...

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