American Airlines


Customer reviews

9/27/2019 K Carter

✅ Trip Verified | Tucson to Honolulu via Phoenix. Timeline of events: On August 22, 2019, I left TUS for PHX at 1146a. At 1025a, received an AA text message advising my 225p PHX/HNL departure was on time. At 1230p, received another AA text message advising my 225p PHX/HNL departure was on time. At 103p, received an AA text messa...

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9/27/2019 Jason Lewis

Not Verified | Salt Lake City to Dallas. Horrible. I caught an earlier flight planning on catching the flight back. They cancelled both. Even though I called before. So I had to rebook the same flight for $500. When I called in to fix it after talking to the supervisor he said he would check something then put me on hold for 20...

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9/27/2019 J Vant

Not Verified | Seattle to Atlanta. Wasn’t pleased with this flight. We had a layover in Charlotte. Then from there went to Seattle. On this flight there was no tv. The snacks were limited to just cookies and you had to pay for additional food. If a flight is 5-6hrs I think the expectation is that there should be entertainment a...

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9/27/2019 Clark Tatum

Not Verified | Charlotte to Lexington. First of all when my flight landed in Charlotte, NC we sat on the runway for 45 minutes before we could get off, then had to go through the slowest customs lines and missed my flight home. This isn't the first time that has happened. I wouldn't recommend anyone to fly to Charlotte, NC if y...

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9/26/2019 Abdallah E, Boeing 777-300ER (77W) seat 16G

I didn't want a middle seat in a four (being on my own), but the front row of PE is pretty good - room to get out without disturbing the neighbour, and a foot rest, meaning the seat is a decent "cradle" to sleep. Service was also good - it was a relatively short night flight, and they got the food out fast, leaving a decent amou...

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9/26/2019 Abdallah E, Boeing 787-9 (789) seat 7L

These business class seats have NOT gotten better than prior designs and configurations, they have gotten much, much worse. Sure, the tabletop storage with charging is cool... but I fly business class to Asia to be able to sleep not have an improved storage space. I am 6'4" and these seats are AWFUL. If you are over 6' tall p...

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9/26/2019 T Verran

✅ Trip Verified | Orlando to Dallas. American Airlines staff are great, however, their company runs a terrible business. For my honeymoon, my wife and I took 4 American flights which we booked together. The airline separated us for 3/4 flights and even with checking in 24 hours in advance there was no unpaid option for seats to...

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9/26/2019 S Marner

✅ Trip Verified | Tonight’s lack of customer service is despicable. My boyfriend and I flew home from Alaska and had different middle flights from Seattle to DFW. His plane was late departing making his already close call to near impossible. The plane then landed with 20 minutes to spare before our gate closed and there was no...

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9/26/2019 Annette Bommarito

Not Verified | Phoenix to New Bern. This is the 3rd flight this year that has been delayed over and over. Worst airline ever. If Southwest flew here I certainly wouldn't be flying American. My last flight I spent half the night in Boston trying to get home. Always the same thing they don't have a plane. Get it together AA.

9/25/2019 Nicole Edmiston

✅ Trip Verified | Flight from CLT to CLE booked through American - they suggested this connection at Reagan. The flight from Charlotte to Reagan sat on the tarmac waiting to take off for at least 20-30 minutes. I asked the flight attendant when we would make it in and whether I would make my connection. He said “yes! You will h...

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9/24/2019 Kathleen Johnson

✅ Trip Verified | Our flight from Charlotte to Des Moines was okay, but a little frustrating. Very friendly staff at ticket counter, at gate and on the flight. We were able to board early with our infant and get settled. Waiting on the tarmac for 45 minutes before take off was not ideal. We technically still made it to Iowa on ...

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9/23/2019 SeatGuru User, Boeing 777-300ER (77W) seat 31K

This 14 hour night flight from LAX to Hong Kong was one of the worst flights of my life. And I have >900,000 just with American.The seat was so narrow that both of my hip bones have bruises and no am not a big guy. Area in front zumba/yoga/stretch area all night long. I will never fly a 777 again. I fully expect the next fli...

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9/23/2019 Amia McLemore

Not Verified | Chicago to London. I flew to London with American Airlines and it was a comfortable flight. The staff were sweet and helpful. They always checked on everyone, making sure everyone was happy and taken care of. The flight was smooth and quick. The inflight movies and WiFi made the flight so much more comfortable and...

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9/22/2019 Javier C, Boeing 777-200 (777) seat 18L

Doesn’t have a window!!

9/22/2019 R English

Not Verified | My flight was returning at 9.00 pm from Philadelphia to St Louis last night. I upgraded my seat to be closer to the front of the plane to not get stuck near the bathroom where I was. This cost me $21 which I chose to do willingly at check in. When I boarded the plane it was a 6 seat across aircraft but I don't re...

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9/22/2019 Lisa Stevens

Not Verified | Gulfport to Portland via Phoenix. 6:10 am flight cancelled late night. Changes to an earlier departure with a lengthy connection. They could care less. Missed business appointments and left with a middle seat. Will do everything possible to never fly this airline again. Beyond anything, I could imagine. The worst....

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9/21/2019 Charlotte Fulton

✅ Trip Verified | Dallas to Corpus Christi. Worst customer service ever! Bought 2 tickets for $400 each. No seats. Got to the airport early to check-in (even checked in online 24 hours prior). Told we had to wait to get our seats after all customers had gotten theirs because we had Economy Class tickets. Have to wait in line aga...

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9/21/2019 Sandeep Ahuja

✅ Trip Verified | Atlanta to Miami with American Airlines. The worst service ever. Here’s what went wrong: 1) The person boarding was mean and horrible (I wonder how a person this unpleasant is allowed to be in any passenger facing role) 2) The manager was mean and horrible 3) They let me know that they needed to check my bag. W...

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9/20/2019 Paul Nicholas Even

Not Verified | New York to Rome. I am an American Advantage Gold member who has flown to Europe multiple times using AA and its British Airways partner. In July, I purchased a Business Class ticket for 9/19 through American Express travel that was billed as British Airways #1585. I checked in at JFK 3 hours before the flight to ...

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9/19/2019 Abdallah E, Embraer 175 (E75) Layout 1 seat 1D

Seat was very comfortable. I am 6'1", 230 lbs. Extensive leg room. Seat width excellent. Nearness to lav and galley was a non issue. Not much service going on and the FA's didn't chat up front. Made for a very enjoyable three hour flight on an RJ