✅ Trip Verified | Seoul to London. Pleasant in-flight attendants and good quality food. However, the seats are somewhat out of date and the airport check in staff, even in the Premium Check In Zone is very rude.
✅ Trip Verified | Seoul to Bangkok. Generally, staff at Korean Air are good, food is pretty tasty and the onboard entertainment is varied but unfortunately gets interrupted all the time in 3 different languages. Strangely for a "technologically advanced" nation, they fall down on their website and general technology. Their website in Korea accepts Korean or International cards. If you're an expatriate, your Korean card won't work and if you use an International card you're likely to be singled out for fraud because (quite rightly) the credit card company won't share information with a vendor. The process to overcome this is to type your entire credit card number into their system to unlock your booking. The option not to do this is unavailable and no mention is made of what happens to this very private data once it's been entered into their system. Additionally, the company air miles system regularly doesn't recognise you've flown with Korean Air and the claims system makes absolutely no sense so I'd be surprised if I ever manage to claim. It's hard to give them a great rating when it's so hard to book with them and they're overpriced because the whole economy here is one big monopoly, but I've increased my score because their staff are goods.
✅ Trip Verified | Incheon to New York. I am a delta platinum medalion member so I am getting sky team elite plus status when I fly any skyteam. But quite a few Korean air staff are not aware of this. when I check in I'm eligible to use their business class counter but staff didn't know so I had to explain about this. Once they led me to morning calm counter (which belongs to their own membership system) and I'm not really morning calm member or anything. Yesterday when I was checking in, I knew I can check in three bags after checking allowance for sky team elite plus but they said I can check in only two bags then - when I ask them to double check they said I'm able to do so. It was very bothering experience every time I had to explain about their own system? They even promote their strong alliance with Delta airline everywhere.
Travelling with Korean Air has been a very pleasant experience. From the ever courteous service to the excellent food to the actual comfort and cleanliness of the aircraft, I rate Korean Air an excellent airline.
✅ Trip Verified | I was flying on business from Chicago to Korea. With the flight attendants its like they ask you a question and before you can answer, they’re already suggesting something else. Mind you, the flight wasn’t full so there’s no reason why they should rush. What really annoyed was when they started serving coffee and desert, they asked me if I wanted coffee or tea, instead I asked for water. To my dismay, the stewardess answered me don’t you have a bottled water provided for in your seat? I told her, I was saving it for the longer part of the trip so I wouldn’t have to bother her! Aside from the very limited options Korean Air is just a piece of work. I wouldn’t recommend it to anyone.
Had never flown Korean Air before. I sat in seat 30B which I found to be comfortable for a coach class seat. Better than I have come to expect for coach in other airlines. Would fly again.
This is the old 2-3-2 seating arrangement found of KE 777. This was a daytime flight so I didn't get the opportunity to test the full recline of these old style Prestige seat. More than adequate for a 5 hour flight but definitely prefer the new 777 layout for longer/overnight flights. No lack of legroom and seat amply wide. Like previous experiences on KE flights the IFE English movie selection is quite limited but by the same token, the service was excellent as was the food. Would fly this again in a heartbeat.
This is the KE 777 refitted with the new Prestige seats in business class for trans-pacific flights. With the 2-2-2 seating arrangement all seats have aisle access without having to disturb the adjacent passenger. Seats offered full 180 degree recline with ample leg room and a divider between seats for privacy. Blanket and pillows were top quality. Of the 36 seats available in the aft business cabin only 12 were occupied so it was a very quiet flight. FA's were extremely attentive though their command of English was limited however this did not affect the quality of service. Although the headphones were of decent quality the IFE selection of English entertainment was rather limited, maybe 20-24 movies ranging from the 1970's onward. The entree selected by both my wife and myself (chicken stuffed with ricotta cheese and wrapped in bacon) left much to be desired and one needs to be proactive if you wish more than one alcoholic drink. The breakfast (quiche) was most definitely better. Seats could use a bit more storage space but were otherwise some of the best around.
✅ Trip Verified | Incheon to London Heathrow with Korean Air. Generally comfortable plane, given I'm 193cm. Felt I had just enough leg room. Food was good, with a choice between Korean and plainer options. Cabin staff attentive, polite and smiling throughout the flight. Was one of the best long-haul flights I've been on.
The flight between Narita and Honolulu was a little over 7 hours; the seat is very comfortable and plenty pf leg room.
Compare to the new suite firstclass, the seat is outdated but excellent seat. Quiet and no bother from the toilet (it is in the other side). Has two usb ports and one power outlet.
Excellent airlines and service!
I flew on the upper deck of the 747-8i from Atlanta to Seoul/incheon. The Prestige Class seats are Apex Suites,one of the best business-class seats in the sky. Korean Air also uses them on some 777-300s and the A33-300. Apex Suites have no door but the window seats have more privacy than a Delta One business-class suite with a door. Window suites are separated from the aisle by the adjacent aisle seat and a short passageway leading to the aisle. Window suites have also have more and storage than aisle suites because of large storage lockers next to the fuselage. The best thing about all Apex suites is your feet and lower legs are not shoved into a tight tube under the console of the seat in front. Instead the rest on a wide ottoman. That is more like the set up for a first-class seat. Food in Prestige class was above average as was the selection of alcoholic beverages.
✅ Trip Verified | Tokyo to Seoul. Check in is quick, seats are pretty good the only thing is that headphones and blankets are not available in the seats so you need to ask for some. The cabin crew are attentive but not so friendly, onboard meals are excellent but few movie options.
✅ Trip Verified | San Francisco to Brisbane via Seoul. We love flying Korean Air, we try use it whenever we fly, the service and comfort and quality is outstanding and especially love the new windows that darken instead of the window screens. I only have one issue, since when did aircrafts allow heaters and for it to get so hot. My last couple of flights with Korean air, I became very faint because the air control is just way too hot! I had to fan myself and ask for cold drinks and if they can change the air temperature. I saw one man fanning himself too and a lady with an automatic fan hand held fan fanning herself. This makes the flight extremely uncomfortable and a little embarrassing when it’s such a long haul flight and your sitting in your own sweat because the temperature is too warm. This should be looked into as the aircraft provides blankets for people to use, so people should be able to use them right? I have walked off the aircraft today so uncomfortable and sweaty and quite faint throughout the flight which is a major concern for myself and others. Other than the heat it’s fabulous.
✅ Trip Verified | Sapporo to Phuket via Seoul. Horrendous problem solving by the Korean Air team. We were left to wait on on the plane for 3.5 hours due to engine failure and upon reaching Seoul they didn't come up with any viable solution to replace our missed Korean Air connecting flight! Their solution in the end is to downgrade us all from our original business class seating to economy. Even though my husband and I paid a Business class ticket we had upgraded our small children using points from a paid economy ticket to business tickets. So we have now lost half a day for extra travel time. Since they are now rerouting us via Hong Kong 2) Insulted by the KoreanAir team by their Lack of acknowledgement of their Screw up and Our right to proper seatings. Absolutely no proper compensation for our loss on Business class tickets and Morning Calm mileage points. It's most shocking and mind you we are traveling with our very patient but very exhausted 6 year old twins!
✅ Trip Verified | Honolulu to Incheon. I recently had the most excellent crew on a flight KEO54 on February 10, they were proactive and attentive throughout the flight, showing me to my seat, assisting with storing bags, bringing me drinks.
✅ Trip Verified | Incheon to Auckland. I’m impressed with the way cabin crew serve me with veg meal when I told her that I’m a veggie. Crew was friendly, great food and for the service I would recommend the airline in future.
The middle seat, E, is 1/2 inch wider than all the others in economy at 19 inches. All other economy seats are 18.5 inches wide. Each row of seats gets at least one window. The windows are the same size as an Airbus A380, which are the biggest in the industry.
✅ Trip Verified | Los Angeles to Seoul. Within the first hour of the 13 hour flight I experienced a chemical smell that has caused a severe asthma attack. I am highly allergic to paint, smoke, toxic fumes from new carpet and strong chemical cleaning agents. I fly a lot and it is the first time experiencing an asthma attack of this magnitude.