✅ Trip Verified | Riyadh to Frankfurt with Saudi Arabian Airlines. I have to say that Saudi has improved significantly during the past few months. It has one of the most comfortable and affordable economy classes that is less crowded. I look forward to travelling more often with them.
Food was excellent, leather seat. Very big modern screen, see attachement. Very helpful staff on the ground and in cabin
Food was excellent, leather seat. Very big modern screen. very helpful staff on the ground and in cabin
Excellent seat. There is a large protrusion from the exit door, but it is far enough in front that it causes no issues. I am 6'3 and could fully stretch my legs. There is a window at this seat as well. You can get up whenever you want without disturbing your neighbours. The toilet is nearby, but it is facing away from these seats, so not a problem. Saudia's seats are a little bit larger and more comfortable than most, and the service and food is a bit better as well.
Not Verified | Jeddah to Riyadh. The flight was late for more than 5 hours and they announce that is late and reschedule every 30 min until we wait for more than 5 hours with out any apology or reward or sky team points nothing at all. I miss important meeting because of that and I heard from the other travelers that it is normal from this airline company to be late starting from 2 hours to 9 hours and they do nothing about that. Very bad experience with this airline, not recommend at all.
✅ Trip Verified | Jeddah to Alexandria. This is the worst airline ever! Save your money and book with literally any other airlines. I am a 22 year old Saudi female that has traveled over 6 continents with over 40 airlines, I take anywhere from 6-36 flights per year and unfortunately Saudi Airlines is the worst of all. I have never had one good experience with this airline. I ended up with lost luggage, a broken seat, rude flight attendants, and a bad start to my vacation. Just to show you how bad this airlines is, even if I were travel within the kingdom I actually take an international flight and transit just to go from one city to the other in Saudi to avoid this airline.
✅ Trip Verified | Damman to Cairo. Worst experience and keeps worsening by time! Luggage did not arrive on the same plane, not even the same day, and we were informed to follow up with the customer service on a daily basis and whenever they're available we'll have to pick them up by ourselves, not even have it sent to our place as a gesture of respect. After being told that all the bags are readily available in the airport, one bag went missing and their only response was "wait for 5 days and then you can file a report in the airport and get a compensation". No care was given to customer satisfaction nor convenience. And it is not the first time bags arrive later!
✅ Trip Verified | Milan to Jeddah. Our family chose this airline due to its generous baggage policy (2 luggage 23 kg each person) and they did honor this when we checked in. Check in process was quite smooth and problem free, all luggage was checked in based on quota. The A320 interior looked impressive with quite generous seat pitch. The entertainment system was also not bad at all - very wide selection of entertainment options to choose. Cabin crew seemed polite and of different cultural backgrounds. However the service is slow (I didn’t get what I ordered) and I pressed the ‘call’ button several times and no one showed up. I also ordered a few things on the entertainment system from the inflight sales catalogue, however no one approached me to deliver or enquire on my order - I wonder why they even have this order system in the first place. Wifi was available but for some reason I could not connect. So I recommend the airline if you are a tourist with a lot of shopping, like not to spend too much on airlines and yet have a lot of luggage
✅ Trip Verified | London to Dhaka via Jeddah. Food was good, cabin crew was helpful for me, as a economy class the seat was ok. While transit in Jeddah airport was so small you have no place to sit, because people are sitting in floor, so tiny terminal, I had pay and taken lounge.
✅ Trip Verified | Colombo to Paris tickets via Jeddah. After check-in at Colombo airport, we were first informed of a delay of 2 hours, then again 2 hours before outright cancellation of our flight. For flight memory: Departure on 07/04 at 18h55 from Colombo Arrival 08/04 at 08h30 Paris CDG After many hours of waiting (from 16:00 to 01:30 am), we were supported by your company and housed in the hotel. It was followed by more than a day of waiting without information and without any luggage until a flight is offered to us on the night of 08/04. Departure from Colombo on 08/04 at 01:10 am, arrival at Paris CDG on 09/04 at 19:30. Obligation to eat at Colombo airport while waiting for your treatment (meals that were normally required in the airplane). Obligation to buy on the spot the minimum of clothes and objects of necessity. Two days of additional leave to take from my employer. The company refuses to compensate us for what is inadmissible! We will never recommend Saudi Arabian Airlines. FR: Nous avons acheté le 3 avril dernier, via le site internet Saudia Airlines deux billets Colombo-Paris, via Jeddah sur le vol SV788 puis SV127. Passagers : Tristan FILY - Billet n°0652111149645 Bérangère Bastien - Billet n°0652111149644 Après enregistrement de nos bagages à l'aéroport de Colombo, il nous a été signifié tout d'abord un retard de 2 heures, puis à nouveaux de 2 heures avant annulation pure et simple de notre vol. Pour mémoire vol : Départ le 07/04 à 18h55 de Colombo Arrivée le 08/04 à 08h30 à Paris CDG Après de nombreuses heures d'attente (de 16h00 à 01h30 du matin), nous avons été pris en charge par votre compagnie et logés à l'hôtel. Il s'en est suivi plus d'une journée d'attente sans information et sans aucun bagage jusqu'à ce qu'un vol nous soit proposé dans la nuit du 08/04 au mardi 09/04 (heure locale). Départ de Colombo le 08/04 à 01h10 du matin Escale à Bangkok de 04h00 Arrivée à Paris CDG le 09/04 à 19h30 Conséquences : 1. Obligation de se restaurer à l'aéroport de Colombo en attendant votre prise en charge (repas qui étaient normalement prévus dans l’avion) 2. Obligation d'acheter sur place le minimum de vêtements et d'objets de première nécessité 3. Deux jours de congés supplémentaires à prendre auprès de mon employeur et manque à gagner de deux jours d'activité professionnelle pour mon conjoint. Aujourd'hui, la compagnie refuse de nous indemniser ce qui est inadmissible ! Nous ne recommanderons jamais Saudia Airlines !!!
✅ Trip Verified | Jeddah to Manchester. The food is terrible, I also purchased the onboard WiFi and it lasted a few minutes before it cut out, when I highlighted this to the staff I was told I could only receive WiFi if I was business class. The problem was, I purchased the WiFi and it didn’t work.
✅ Trip Verified | I have been traveling Saudi Arabian Airlines from 2005 to date. Every year the service is worsening. This airline had newspapers on it’s early flights, but now the meal quantity is insufficient with the worst leg room and no inflight entertainment. Despite all this I have travelled with them for their punctuality and their flights are not even on time. SV779(9-5-19) is delayed for 3 hours and they are providing food refreshments for fasting passengers. This will be my last trip with them.
✅ Trip Verified | We flew from Cairo to Madrid and had a layover in Jeddah that was supposed to last 1.5 hours. Before take off, we received a message saying that our flight was delayed by 2 hours. When we arrived in Jeddah we received another text saying that we were not stuck in Jeddah, then another saying that it would be 6 hours. We could not find a person to speak with, anybody to tell us any information, or any member of the airline to comment on what was happening. It was awful.
Not Verified | Washington to Jeddah via Riyadh with Saudi Arabian Airlines. Entertainment screen was off the whole journey. The lounge is below standard of an international airline in terms of both food quality and the the interior. We could not find a prayer room in the lounge. Baggage handling was bad. I got two luggage supposed to be checked through. One came out, one checked through. The ground staff even did not want to check to their system, just saying it is often mistakenly handled by the ground staff.
✅ Trip Verified | Riyadh to Amman. Worst service ever. We entered the aircraft preparing for the take off then the captain announced that the plane had a problem and it will take 10 to 15 minutes. We stayed inside the plane for 3 hours. That was the worst experience ever.
✅ Trip Verified | Riyadh to Munich. Very positively surprised - excellent service and great seats (full flat business class seat). Excellent direct flight connection. It is during the day, so maybe less efficient for business travelers, but timing is very convenient. Meals are served fully flexibly both in terms of choice as well as timing.
✅ Trip Verified | Muscat to Jeddah. Worst experience ever. Behavior of the air hostesses arrogant & not customer friendly. I was not asked for the meal in the flight whereas it had been charged in my ticket. Upon request for one veg meal, I was denied by saying that only beef and no veg meal left. No compensation for not giving food. It was really insulting while your neighbor passengers enjoying their meals and air hostess is arguing with you for not giving the meal.
✅ Trip Verified | Manila to Jeddah. The flight was delayed for 24 hours, instant of looking for nearest flight with any other airline which is available because we are on the capital city of this country, they transfer us to a local hotel unfortunately it was the worst stay on my life. They served us with worst food and unhealthy with worst quality ever seen with no other choice to eat, in the hotel room they put every two persons together regardless of who is other person is, so you will end up to sleep with total stranger on your hotel room and other thing is they give us one card only for the room, how come if the other person with me in the room need to go out how he will do it. After this bad experience they should see the rating of this airline they should not considered this airline as 4 star airline. I think they will do it on all cities over the world I mean the accommodation quality and how they will act about the delayed flights.
✅ Trip Verified | Johannesburg to Hyderabad via Jeddah, a pleasant flight. The landing and take off very smooth. No plug points for charging phone iPads, computer, etc a big no no. So we have to carry power banks which is airline safety hazard. No individual TV facilities available, so very tiring and boring on such a long flight Overall an excellent flight except the above.
✅ Trip Verified | Jeddah to Amman. Flight time got delayed for one hour without prior notice. Aircraft cleanliness and was disgusting, seat size was too small and aircraft was very old.