Kenya Airways


Customer reviews

10/26/2019 Megan Holden

✅ Trip Verified | After all the negative reviews I was quite nervous about flying with Kenya Airways. But everything was fine. Flight out was on time, staff friendly and meals decent. Return journey from Johannesburg was delayed and bags left behind in Nairobi but staff were apologetic and bags delivered intact the next day to ...

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10/24/2019 S Nicolson

✅ Trip Verified | We missed our 8.30am Kenya Airways flight (the airlines fault, not ours) from Nairobi to Kilimanjaro. The staff at the Kenya Airways desk initially insisted that we pay the full fare for a new flight at 5.00pm. when we refused to do so they said there were Business Class seats available on the 1.30pm flight wh...

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10/17/2019 Francois Le Roux

✅ Trip Verified | Johannesburg to Nairobi. The plane broke down and the situation was handled in the most unprofessional way. The passenger was not informed on time of the technical problems. The Kenya airways staff was not helpful at all the better the situation. The arrangement with regards to rescheduling and accomodation wa...

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10/14/2019 S Kasharma

✅ Trip Verified | I was to fly on Sept 7th 10.55 pm Kenya time from Nairobi to New York/JFK. I got to the airport and cleared 3 rounds of security checks. After reaching the boarding gate, it was announced that the flight is delayed and now will depart at 1 am.   Around 9.30, they made another announcement that the flight is fu...

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10/13/2019 David Taylor

✅ Trip Verified | London Heathrow to Lusaka via Nairobi. Flights full on outward leg. Evening meal provided and a small "breakfast box" on 787, another small "breakfast box" identical to the original one and equally poor - a tiny croissant and a small bun on the flight from Nairobi to Lusaka. Kenya Airways food is going downhill...

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10/10/2019 David Taylor

✅ Trip Verified | London to Lusaka via Nairobi. Kenya Airways is strapped for cash and it shows. On all four legs of this trip food was very poor indeed - on three legs we were served identical "breakfast boxes" which consist of a tiny croissant,and a small cake - no butter etc that was all. On the outward leg from London to Na...

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10/6/2019 Anders Pedersen

✅ Trip Verified | Kigali to Dubai via Nairobi. 5th October 2019 E190 and B787-800 aircraft. All on time. Check in smooth online where I was notified by KQ 36 hours prior to kick-off. In airport things went well. Granted access to Rwandairs’ Dream Lounge as the usual Business Lounge is under renovation. On the first flight busine...

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10/4/2019 Amy Stalling

✅ Trip Verified | Nairobi to New York. I paid for business class roundtrip, my return flight was delayed until 2:30 am and then cancelled, I was stranded for one night in Nairobi and then another night in New York, and then they never actually booked my connecting flight. Yet they swore the entire time that I had a ticket. I ha...

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10/1/2019 O Mersin

✅ Trip Verified | Nairobi to Mahe. Extremely poor customer service from Kenya Airways today. After delaying our flight KQ 250 by 4hr 15mins meaning everyone is missing their connection, they offer no compensation, no solution, refuse to call the Seychelles Airlines to ask them for help. I expect to receive a refund for the inco...

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9/26/2019 Blaze, Boeing 787-8 (788) seat 25A

Extra legroom seat charged at $USD50. Legroom slightly impeded by the bulk of the emergency exit door. This seat also is not immediately adjacent to a window. Close to the toilets so can be busy with fellow passengers. Would try and book this seat again though.

9/18/2019 Hellen Mbugua

Not Verified | My flight from Dubai to Mauritius to transit through Nairobi was so bad. They delayed us in DXB for 2 hours and when arriving at Nairobi the flight to Mauritius already left. I had to reconnect to Johannesburg waiting for 8 good hours without any help of any rebooking or a hotel to rest. Arrived in Johannesburg at...

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9/14/2019 TG Vernet

✅ Trip Verified | Johannesburg to Paris return. Kenya Airways does the job but don't expect much more than flying from A to B. On the good side, flight hours are convenient from Johannesburg to Paris and route is short. Flights were all on time, with short connections. KQ is part of the AF-KLM Flying Blue programme and that's ve...

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9/9/2019 E Gordon

✅ Trip Verified | Johannesburg to London Heathrow via Nairobi. I can’t fault this airline. Faultless journey, great crew, new aircraft, flights on time. My second trip to Europe with Kenya Airways in the last couple of months, they are now my airline of choice. Thank you Star Alliance for doing me over with your hard to find sma...

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9/9/2019 N Kadala

✅ Trip Verified | Bangkok to Harare via Nairobi. My first leg flight from Bangkok to Nairobi was delayed by 5 hours on 30 August (from 01:40 to 6:10). On arrival in Nairobi I could still have caught my flight to Harare but was told it had been cancelled. They were trying to put another flight together. I was told to sit and wa...

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9/8/2019 Abdallah E, Boeing 787-8 (788) seat 25A

Even though these planes are fairly new, because Kenya Airways uses the same seats it used to on its older planes, it is saddled with a really strange experience. The cushioning is comfortable but the dimensions are just not space-saving in comparison with more modern seat designs, even if the exact dimensions of a seating spac...

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9/8/2019 Jon Diboll

Not Verified | Cape Town to Addis Ababa via Nairobi. I booked two weeks ago to attend a hospitality conference Addis Ababa. Flying there by night booked business class and economy for my return as it is a day flight. The transit time is good on both legs. Until yesterday when I was informed that timetables have changed and I no...

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9/4/2019 L Tesar

Not Verified | New York to Nairobi. I flew JFK to Nairobi non-stop on 10 August 2019 and returned on 1 September. The website is horrible. Much like the online entertainment system. The worst is their customer service. The flight attendants are rude, cold and reluctant to even give out cups of water. Flight is non-stop and 14-1...

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9/3/2019 Anders Pedersen

✅ Trip Verified | Dubai to Kigali via Nairobi. On time. KQ cannot handle transit luggage in Dubai anymore. This happens frequently to me as I often travel on a different ticket onwards from DXB when transiting. One has to hire a ground handling company DNATA (?) and pay them 90 USD to retag two suitcases forward. Instead, I opt...

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9/2/2019 Abdallah E, Boeing 787-8 (788) seat 27A

Very nice, modern aircraft. The seat was very comfortable and the recline was good. Seat 27A has good alignment with the window. Very enjoyable flight, legroom was good so was the IFE.

9/2/2019 A Gori

✅ Trip Verified | Nairobi to Johannesburg return. Both flights delayed. A 3-hour delay out of Nairobi with no prior communication from the airline despite the fact that they ask for both your phone number and email address when you check in online. I actually received a text advising me of the delay after we landed in Johannesb...

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