✅ Trip Verified | This is my third time flying between Hanoi and Paris with Vietnam Airlines using premium economy. Check-in was very fast thanks to Sky Priority (Premium Economy guests have Sky Priority benefit during check-in, boarding and baggage claim). The staff at the counter was really responsible. She instructed me all what I need to do as I need to transfer in Paris. Nothing to complain here. Clearing the border control and security check was slow as the airport was over-crowded, and no Sky Priority this time. The seat was very comfortable and convenient. Even though it could not be made like a flatbed, it was enough for me to sleep well. Legroom was very very generous, as this should not be a problem for this class. The seat was just 45cm wide, a little bit small. Two meals were served on this 12-hour flight. I chose to have a seafood meal, even though I do not have any problems with any kinds of food. In general, I was satisfied with both the quantity and the quality of the food. The things I love most is the huge diversity of drinks: Lots of soft drinks, juice, milk and even wines were offered. However, extra non-meal food was bad. As stated in the menu, instant noodles and sandwiches could be ordered at all time, but I failed to order sandwiches. As for in-flight entertainment, since I am Vietnamese, I really enjoy their programs, and I found that Vietnam Airlines really try their best to put the newest and hottest movies on their entertainment. However, another issue happened with the headphone. The in-flight headphones were very old, they have been used for quite lots of years. Also, in my seat, the headphone could not be strictly plugged into the socket, which was really annoying. Flight attendants are helpful and friendly, but I found that they were really tired. Announcements were well played, in three languages (Vietnamese, English and French). This time I think that they spoke really well. In general, I think Vietnam Airlines managed to satisfy all the requirements for a long-haul flight. They also succeeded to make it worth paying extra for Premium Economy. However, in order to be 5-star, they need to improve a lot on the facilities, food as well as in-flight entertainment.
Flew two long-haul flights in prem eco and I'm very satisfied with the seats, well worth it. Service was good and attentive and I had some good sleep too.
✅ Trip Verified | Hanoi to London. The main complaint was regarding the food, we did not eat a simple thing. Not much leg space either. We did not have any choice of aircraft due to going on a organised tour.
Not Verified | Good service. Seats are enough comfortable. Food were average with rice cake. Staff were not bad and pilot is also good. Smooth landing in Tan Son Nhat and good takeoff in Hai Phong.
✅ Trip Verified | I flew with Vietnam Airlines between Hanoi and Saigon 4 times in the last two years. This time, the check-in was very quick since I have Sky Priority pass. However, it took around 30 mins to clear the security check. This flight was delayed for 15 minutes (due to prior late arrival), but the announcement was clear. This did not bring me any troubles, and I have not seen any serious (at least 20 mins) delays from Vietnam Airlines even though SGN is over crowded. The on board services were excellent, Hot meal was offered as the flight was at noon. Attendants were very friendly, I asked for another hot meal and they accepted! Sadly, the public screen was used to show the inflight safety instruction, it would have been better if it shown the position of the aircraft during the whole flight. Sky Priority made the baggage claim so quickly. I just need to wait for 4-5 suitcases. Overall, a great experience.
✅ Trip Verified | My partner and I had a terrible experience with Vietnam Airlines flying from Hanoi to London. We had bought a ticket from London to Saigon, then Saigon to Hanoi, then Hanoi to London. Instead of flying Saigon to Hanoi, we bought two extra flights so we could stop by Da Nang as well. When we arrived in Hanoi for our flight home, we were told we had to pay a rerouting fee because we did not take the Saigon to Hanoi flight. We mentioned that we had bought two extra flights with the airline and managed to check in online for our flight back to London with no mention of a fee. The airline staff insisted we had to pay a fee or not fly so we said we’d pay. The rerouting fee was over £200 each! We had no choice but to pay an extra £400+ because we wanted to get home. They haven’t responded to our emails since. Aside from this, the staff on the flight were lovely as usual and the flight itself was pleasant.
Plenty of room. Spacious seat. Lie flat bed as not that comfortable. Seemed to need a pillow on the oart that folds down.
✅ Trip Verified | Singapore to Ho Chi Minh City. Able to make Premium Economy feel like Economy Minus! I fly on a weekly basis for work, so I would say I have quite some reference material. Going for a personal trip with Vietnam Airlines last week, I had good expectations because of there membership of the Skyteam alliance. However, from the booking onward, they continued to disappoint. First of all the customer service was not able to understand my straightforward question in English, and I eventually gave up. The plane was a new A350, so that looked good and the seat was comfortable. However, the inflight entertainment is the worst I have seen in the last 10 years. Very limited amount of movies, but the worst of all is that they played Advertisements the almost the whole flight - you just cannot believe it. Also, while having your own screen, they put on a 'candid camera show' for all screens, for over half an hour. Absolutely terrible, this is so far below par. Cabin crew was friendly, but just incompetent. Poor English, ignoring call-signs throughout. Terrible experience on almost all levels and disappointing for Skyteam. Many improvements needed! Hope they do something about it, because they do have the potential with the new planes (that's why I give 2/10)!
✅ Trip Verified | Sydney to Hanoi. I have worked in Vietnam for more than 10 years. I noted that the Vietnam CAA recently released a report stating VNA fights were on time more than 75% of the time. My experience makes me doubt this statistic, for domestic flights. On international flights the entertainment system frequently had problems. On international flights the toilets are never cleaned unless a passenger complains. Cabin staff routinely ignore attendant calls. I fly with VNA because it is the only non stop service available.
✅ Trip Verified | Melbourne to Ho Chi Minh City. I have never had a bad experience with an airline until now. Food rating - very low, they only had one option available because they ran out of the other option. Flight time changed 5 times - very inconvenient and no straight forward response was given. After requesting an aisle seat, they offered very little help and told me it’s not their problem.
✅ Trip Verified | Nha Trang to Ho Chi Minh City with Vietnam Airlines. I must give the lowest scores on every ranking that I can for this awful airline. I had to pay douple the price compared with other cheap airlines to ensure the departure time and ended up being delayed 3 consecutive times, which made me cancel my meeting after that. A laugh and short explanation were all I receive from its employees for its delay.
Good position and very comfortable seat with plenty of leg room and good width of seat. Flew on a night flight and with the seat reclines had a comfortable 6hrs plus of sleep undisturbed. Seat had availability of two windows. Downside that you have to take note of is that if you are traveling through the night and the seats in front are fully reclined you will have to climb across yours and the next 14C to get out to use the toilet or walk around. Can be a little bit of a nuisance if the person next to you is asleep, otherwise a good plane to fly in for a long haul journey.
Good Position & very comfortable - allowed for full size bed when expanded. The seat was in a position by itself so nobody had to step over you get get in & out. Had window location with plenty of storage for a small bag or rucksack. Within easy access to the toilets but not near enough as to have noise when used.
✅ Trip Verified | Flew with Vietnam Airlines from Sydney to Hanoi, then Ho Chi Minh City to Sydney, flying on the 787. Planes were new and clean, and food was fine. The flight attendants were efficient and mostly friendly. Seats comfortable enough. The TV touch screen was easy to navigate, but the selection of movies wasn't that good. Enough to keep you occupied, but a wider variety would have been better. Both flights left a little late and arrived early. Overall, I found Vietnam Airlines to be quite good overall, I'd fly again if there were competitive prices. If it weren't for the entertainment, I'd rate this airline much highter.
✅ Trip Verified | Frankfurt to Hanoi. Upgrade from Premium Economy to business must be requested 2 days in advance and then picked up at the counter. I found the food on board very economical. The collection of drinks in the kitchen difficult, since staff barely visible and then busy. First meal metal cutlery, breakfast only plastic. My seats was in need of renovation and I found the entertainment very limited and very old movies. Internet not available on board. DE: Upgrade von Premium Eco in die Business muss 2 Tage vorher beantragt wrrden und dann am Schalter der VN abgeholt werden... ein Upgrade wie bei anderen Airlines am Check-In nur gegen Bezahlung möglich. Wozu man 100.000. Milen hat...keine Ahnung. Die Verpflegung an Bord ist sehr sparsam. Das Abholen von Getränken in der Küche sehr schwierig, da Personal kaum sichtbar und dann mit sich beschäftigt ist. Unkoordinierter Service, erste Mahlzeit Metallbesteck, Frühstück nur noch Plastik. Sitze sind wie überall auch sanierungsbedürftig, sehr abgenutzt. Das Unterhaltungsprogramm sehr eingeschränkt und sehr alte Filme. Internet nicht an Bord verfügbar.
✅ Trip Verified | I flew with VNA for the first time on my trip Kuala Lumpur to Hanoi on April 2019. It was an Okay flight though it could be a bit bored as not much activities during flights - Value money: Not so understandable cuz though there's 30kg baggage and meal in flight however there was no IFE in that flight while other carriers offered IFE with basically same price (Malindo, MAS) - Ground service nothing much to say though I had to wait nearly half hour for my luggage to come out. Good comfy seat with great leg room though no IFE. Great service offered by the crew. Very friendly and responsive, speak good English. I had a pleasant experience with them. Food & beverage: One meal served during 3 hour flight with no snacks. I had beef and potato and it was really good. Came with a sort of dessert cake and bun. Good overall - flight to/from KL operated by VNA are often delayed.
✅ Trip Verified | Saigon-Hue 4 April 2019 on A321 aircraft. They cancelled my initial departure 4 weeks before I was to fly. However, that gave me clear notice and chance to rearrange their now proposed late Saturday night departure. I decided to prepone my entire trip to arrive 2 days earlier from abroad. They promptly changed free of charge and apologized deeply. I checked in online for the first time with VN. Physically, allowed to check-in 5 hours early. In SGN airport, everything functioned well: I was granted priority at all steps from check-in, security, and boarding. Their Lotus lounge in Saigon domestic is modernized, good and spacious but food and drinks are poor. Only 2 beers offered and local, cheap “redwine”. Onboard, the business cabin has classic, huge, well bolstered business class seats in 2 x 2 configuration (where economy has 3 x 3). No entertainment. Poor food, but nice, wide range of beers offered. Mileage given. 2 pieces of luggage were well handled, though 30 kg in business is a too small allowance. The weight of suitcases were well over maximum, but not a word against it! 2 pieces of luggage received as the first ones when landed in Hue. Gate changes and slight delay. Bus-gating in both ends really destroy any feeling of exclusivity. Business Class must wait longer as they are only provided 1 trip small bus which not leaves before all business class passengers have entered the bus. Thus, economy passengers wait less as they leave whenever a bus if full. Air bridge boarding and disembarking should apply instead of bus-rides! Twenty minutes delayed. Otherwise, the reliability and communication are fine and timely. Stressless and genuine airline!
✅ Trip Verified | Hanoi to Da Nang. VN did not recognize privileges granted by SkyTeam Elite Plus status (eg. lounge access, free checked in luggage, priority boarding and ground checks). Furthermore, the personnel spoke poor English and was rude to the point of coming across as openly aggressive. No drinks or snacks were offered aboard, and my flight was delayed for more than 3 hours due to 'technical and scheduling difficulties. VN refuses to provide compensation.
✅ Trip Verified | Hi Chi Minh City to Taipei. Online check-in not available. Unable to use kiosk at airport. Very long check-in queue which we had to join despite having no check-in bags. No online or kiosk check-in means no bag drop. Seven counters for all VN flights leaving that day. The fare allowed seat selection at time of purchase, but almost all seats blocked off. Managed to get an emergency exit seat, however, it appears anyone can sit in the emergency exit rows, and the ones on the other side were occupied by passengers who piled bags and coats in the row. The cabin crew were unfriendly almost to the point of rudeness and allowed people to hang off seats, block the aisles, general chaos. Gate changed at last minute without announcement. Water dispensed once in a half-filled cup. Beer on the outbound flight at room temperature. This is not a cheap fare and it would have been pleasant to have anything to drink on a 3+ hour flight. No air bridges at all despite the air bridge being extended to within six feet of the plane. Rear stairs provided but no crew at door to admit passengers. Uncomfortable seats. I have flown this route on other airlines and VN are to be avoided in future. What an unpleasant experience.
Not Verified | I live in Vietnam and fly quite a lot for work/holiday. Have taken 15 Vietnam Airlines flights in the past few months and I am baffled how they score 4 stars. When we fly there are problems ie regular delays, poor/long check-in (put some more staff on!), shabby airplanes, and bus to plane boarding. Can't even prebook seats on some flights. Maybe normal things for a budget airlines you might expect, but not 4 star. I'm sitting here writing this to kill time waiting for yet another delayed flight.