Vietnam Airlines


Customer reviews

10/27/2019 Hanh Pham

✅ Trip Verified | Paris to Hanoi. This is my first time flying business class. Hence I do not have much experience with luxury on the sky. But Vietnam Airlines definitely made a great job: Plenty of choices for food during lunch and breakfast. Excellent meals: So much tasty food. Diverse kinds of drinks, especially liquors; deli...

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10/23/2019 Abdallah E, Boeing 787-9 (789) v1 seat 12K

Great seat with decent legroom, and that's the main deal for me at 6' tall on a ten hour flight. Entertainment is not up to Emirates or Singapore standards, but the price of the seat reflects that. The flight to Paris on the Airbus is not as good as there is not as much space.

10/16/2019 Diny Walker

Not Verified | Our trip from Sydney to Ho Chi Minh on 5th October was excellent, service and food outstanding. On our return flight to Sydney on the 14th October our plane from Da Nang was late and so we arrived with less than 45 mins to run from Terminal 1 to Terminal 2 to meet our international connection. I found it strange ...

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10/4/2019 Frank Eckardt

Not Verified | Denied Boarding on my Flight from Taipei to Hanoi because I wasn't in possession of a return ticket. It was my mistake not having a return ticket. Within the previous 24 month I flew 20+ time to Vietnam and never experienced this problem. But I want to complain about the very rude Vietnam Airlines Staff at the Ta...

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10/1/2019 W Meares

Sydney to Ho Chi Minh City on Boeing 787. They dimmed out the windows after 15 mins of flying and opened them with 10 mins to landing. And this was a daytime flight dep at 10.15am. Why do that? Or why not advise of the airline’s policy when I pay for a window seat? Hence the lower score from me. The rest was quite good and plent...

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9/26/2019 Liam Shepherd

Not Verified | Melbourne to Ho Chi Minh City. Ground service depends which airport your in, with Melbourne its just average, with Ho chi minh it could be really slow or really fast. I think it is worth the money because when I looked it was about the 2nd cheapest airline and with my point of view that is were it should be. Seat...

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9/20/2019 Eric Kleiman

✅ Trip Verified | Sydney to London via Hanoi. I had many issues with all the flights. First of all they were nearly all delayed. One was delayed for about 4-5 hours and we were left in Hanoi without any information. They said the plane had a technical fault and wouldn't even give us a time of takeoff. It was actually a bit scary...

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9/15/2019 Abdallah E, Airbus A350-900 (350) v2 seat 27A

Recline is not limited. Flushing sounds from the lavatory behind were almost neglectable.

8/31/2019 Anders Pedersen

✅ Trip Verified | 30 Aug 2019 Hue-Saigon on VN-airlines most frequent aircraft, the A321. Despite a (wrongly forecasted) heavy rain, the flight was early. Check-in took seconds, but one can only check in 120 minutes prior to flight. In larger cities you can check-in anytime on the same day, and so should it be as staff in Airpor...

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8/26/2019 R Barden

✅ Trip Verified | For two days Saturday 24 and Sunday 25 August we were at the airport to board our direct flight from Sydney to Hanoi. On both days the flight was cancelled. Like all passengers we were subjected to incorrect or misinformation or just lies about when this flight VN 786 was going to leave. Now we are told that w...

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8/22/2019 Anders Pedersen

✅ Trip Verified | Flew domestic Saigon to Hue 20th Aug. 2019 on their A321. Check-in SGN took 1 Minute (yes!), They stopped priority track in Security screening for Business Class, a major downgrade. Lounge access (Lotus Lounge) given for at least 6 hours as I arrived early from international connection. Lounge was fine, plenty ...

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8/15/2019 C Luang

✅ Trip Verified | Hanoi to Ho Chi Minh City. I fly with Vietnam Airlines a lot, I am their Gold Level frequent flyer. I always like the staff consideration, the food and to some extend the comfort of the cabin. However, there are 2 things that they really need to improve. They use too many times the bus to bring the customer fr...

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8/3/2019 Brian Lamprell

✅ Trip Verified | Trying unsuccessfully 3 times to do on-line check-in for my flight Ho Chi Minh City to Sydney, I called Vietnam Airlines. But my request must have confused the person answering the phone as I was put on hold for 8 minutes. My sim card balance expired. I then tried emailing the airline at 10am. When I returned ...

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8/3/2019 J Patten

✅ Trip Verified | Singapore to Frankfurt via Ho Chi Minh City. This is the worse airline by far that we have flown with. First they sent us a change of flight time 2 days before departure (Singapore - Frankfurt) by 2.5 hours earlier! We do not live in Singapore therefore we naturally had pre-booked weeks before a different flig...

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7/29/2019 Brian Lamprell

Not Verified | Sydney to Ho Chi Minh City. It seems a shame that Vietnam Airlines continues to shoot itself in the foot, instead of improving. My trip from Sydney to Ho Chi Minh City was afflicted by the same problems as in past 6 years. The safety announcement prior to take off was almost inaudible and beyond comprehension. I ...

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7/22/2019 R Kanbar

✅ Trip Verified | Hanoi to Osaka Kansai. First time to fly Vietnam airlines and we were not impressed. The food in economy was terrible, crew did their bare minimum and we could see them sleeping in their crew seats during take off and landing. Also the plane wasn’t cleaned properly - crumbs and wrappers on the floor. The good ...

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7/8/2019 Thanh Long Tran

✅ Trip Verified | Hồ Chí Minh to Tokyo Narita. Good flight, good food, however the pillow smelled. The cabin crews were excellent and care about you. The ticket is quite expensive when bought from Vietnam, the other side is cheaper, however, I satisfy with the cost. Good inflight entertainment.

7/6/2019 N Huang

✅ Trip Verified | Ho Chi Minh to Singapore. Misleading information on website which stated that airline provide 20kg checked in luggage. Instead, they claim that I did not purchase luggage and was force to pay for the check in luggage. Which cost a lot more than the going and return air ticket price! After repeated email to the...

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7/1/2019 Hanh Pham

✅ Trip Verified | This is my third time flying between Hanoi and Paris with Vietnam Airlines using premium economy. Check-in was very fast thanks to Sky Priority (Premium Economy guests have Sky Priority benefit during check-in, boarding and baggage claim). The staff at the counter was really responsible. She instructed me all w...

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6/23/2019 Abdallah E, Boeing 787-9 (789) v1 seat 14K

Flew two long-haul flights in prem eco and I'm very satisfied with the seats, well worth it. Service was good and attentive and I had some good sleep too.