Garuda Indonesia

Fleet


Customer reviews

10/27/2019 William Lay

✅ Trip Verified | Singapore to Kupang via Jakarta onboard GA829 and GA448. The check-in as well as the boarding process was smooth and the staff was efficient and helpful. The cabin crew for both flight were nice and kind. For the in flight entertainment, the touch screen was responsive but quite slow and the movie content was ...

Read More
10/26/2019 Nicholas Drew

✅ Trip Verified | We have heard good things about Garuda Indonesia which is why we chose them for our first return trip to Bali in October 2019. They really are an excellent airline; even the economy seats have good legroom and pitch and the IFE is adequate although there are some very outdated movies and a small selection of v...

Read More
10/23/2019 Janet Hughes

✅ Trip Verified | Denpasar to Perth on 20th October. It was 60 - 90 mins after departure that we were offered a drink, that is too long. The drink was offered was with the meal service (don't know if they were short staffed), nothing offered on boarding in economy. By row 6 they had run out of meal choices (usually only 2) so i...

Read More
10/22/2019 A Zakarin

✅ Trip Verified | Denpasar to Amsterdam via Medan. Deeply disappointed. Old (5.9 years) worn-out A330-200, seats colored with a shade of brown. Squeaky and many monitors don't work. Which does not matter since they have like 5 okayish movies on their flights and the rest was trash for me. We had 2.5 weeks between our flights an...

Read More
10/20/2019 W Larkemse

✅ Trip Verified | Denpasar to Lombok, this 45 min flight had rescheduled departure, just found out at the airport, 15 minutes later. I like to sit at the last row of this aircraft which is 46, for years. Today on the aircraft i figured out that they added two extra rows of seats. Now 48 is the last row. I was unpleasantly surpr...

Read More
10/19/2019 J Maldaja

✅ Trip Verified | Jakarta to Jogjakarta. Boarded this morning through gate 13 at terminal 3, two airplanes flying to different destinations were utilizing this gate simultaneously. Queue lines were not clearly labelled, staff asked passengers who have queued up to re-queue as they were lining up in the business class lane. Ins...

Read More
10/17/2019 D McDaid

Not Verified | Perth to Amsterdam via Jakarta. Didn’t even get to fly with them as they cancelled our entire flight plan. We had booked Perth to Amsterdam business return for our family. We had booked all accommodation and car rental to be told that the flights had changed to an 8hr Jakarta and 8hr Sumatra layover totalling a 44...

Read More
10/13/2019 F Daginowo

✅ Trip Verified | Singapore to Jakarta. Garuda no longer offer wine on this 1hr 45 mins flight and IFE has not been updated since the beginning of 2019. They have devalued their loyalty program. I no longer have a reason to be their loyal customer.

10/13/2019 N Milson

✅ Trip Verified | Shanghai to Denpasar return in business class. First leg from PVG to DPS I had a broken seat that did not recline at all. No compensation offered, no offer of changing the flight to a different day, just sorry your seat is broken and nothing we can do it about it. Return journey I went to check in at DPS and ...

Read More
10/10/2019 Jonathan Rodden

✅ Trip Verified | Flew on the GA 407 from Denpasar to Jakarta T3 with my family. In Denpasar we were met at the parking area by Garuda ground staff. In fact Garuda already contacted me the day earlier asking approx. what time I would be arriving at the airport at. The Garuda ground staff already had our printed boarding passes ...

Read More
10/6/2019 Jonathan Rodden

✅ Trip Verified | Myself and my family flew Jakarta to Denpasar Bali on GA-402 07:45 am flight. Check in was seamless and going through security was fast as Garuda Indonesia has specials lane for Platinum Card and Business Class passengers. We were then escorted to the lounge, the lounge was ok, however busy. When it was time fo...

Read More
10/5/2019 Kim Hopkins

Not Verified | Flew economy from Perth to Denpasar return and paid $430 extra for 2 adults to have exit row on this Boeing 737-800 which has a 3x3 seat allocation and a tiny isle. On both journeys I was so upset because we had paid $430 extra for the exit row seats the cabin crew allowed other passengers to move to exit row sea...

Read More
10/4/2019 Antony Magnus

✅ Trip Verified | The flight was to be direct London to Denpasar on a Boeing 777-200 and connecting on to Sydney in an Airbus. The flight from London to Denpasar was changed without being notified the Boeing 777 being changed to an older and less comfortable A330, an additional stop in Medan Indonesia, to refuel but with about...

Read More
9/29/2019 A Kalunan

✅ Trip Verified | I'm so happy to chose Garuda as my airlines from Tokyo to Bali, the plane was a new one, the seat was comfortable and a lot of space even in economy class. They gave me really good service, the cabin crew was really nice, they are always smiling and always gonna be there really fast if you need something.

9/28/2019 Jonathan Rodden

✅ Trip Verified | Flew Jakarta to Sorong on GA682 September 20th. Check in was seamless as was security as there was not many people around late evening when I was checking in. The Garuda lounge was also quite as it was late evening, however the staff in the lounge were very helpful as they brought me out a selection of sandwic...

Read More
9/24/2019 Yudha Fitriansyah

✅ Trip Verified | Palembang to Jakarta. Long time no fly with Garuda Indonesia, surprised by a few changes. Now, snacks are no longer packaged in boxes but use recycled paper, for me this is an innovative way to make efficiency and show that Garuda Indonesia is an environmentally friendly airline. For the short route from Pal...

Read More
9/21/2019 Avi Netanyahu

Not Verified | I was traveling from Jakarta to Tel Aviv via Amsterdam. Jakarta-Amsterdam part was flown with Garuda in partnership with KLM which took the Amsterdam-Tel Aviv part. I found Garuda to be one of the best airlines I have flown with so far. Service on the ground and in the air were outstanding! Kosher food, IFE and t...

Read More
9/20/2019 Jonathan Rodden

✅ Trip Verified | Flew from Tokyo Haneda to Jakarta on GA875 on September 18th. Check in opened 3 hours prior to departure and the overall check in process was very efficient and I was on my way to the lounge via immigration. The check in and immigration process took less that 5 minutes to complete. I was escorted through to th...

Read More
9/18/2019 Jonathan Rodden

✅ Trip Verified | Flew to Tokyo Narita from Jakarta via Denpasar and I was extremely happy with the service both on the ground and in the air. I was picked up from my home by Garuda Indonesia car and taken to the domestic check-in area for my flight to Denpasar. Upon arrival at Jakarta Terminal 3 I was met by Garuda ground suppo...

Read More
9/17/2019 Andrew Brown

Not Verified | London to Denpasar via Medan, My flight schedule had been changed multiple times by the airline prior to departure date so very sceptical. Check-in at Heathrow shambolic not given the eat I had reserved. Fastrack security then the Sky Team Lounge with the most unfriendly service ever, food terrible. Boarding was ...

Read More