Aeroflot Fleet

574 Aeroflot reviews

7/2/2019 Sema Kaya

✅ Trip Verified | New York to Istanbul via Moscow. The flight boarded late because they were overbooked. The flight itself was fine. But once we landed in Istanbul we realized two of our luggages were missing. After running around trying to find where it was they told us the luggages were still is Moscow but would not tell us w...

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6/28/2019 Miroslav Milosevic

✅ Trip Verified | Belgrade to Delhi via Moscow. An overall positive experience. The first leg Belgrade-SVO had a 2 hours delay due to tech issues, and a replacement aircraft of the same type is sent. Delay on departure exactly 2 hours. We got a complimentary non-alcoholic refreshment on the airside at Belgrade. Seamless boardin...

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6/27/2019 W Haston

✅ Trip Verified | Last week my wife and son flew Aeroflot with a 1hr 20 min connection through Moscow Sheremetyevo. The flight from Almaty touched down in Moscow on time, but passengers had to wait 20 minutes for the terminal bus to arrive. The stewardess assured my wife that if the connecting flight was missed, "they will give...

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6/25/2019 Cherilyn Haworth

✅ Trip Verified | Moscow to Los Angeles. The ticket staff in Moscow were rude. We upgraded our ticket from economy to business class the day before our flight. We were told to come back the next day to have our boarding passes printed out. This was after waiting in line for an hour - with 30 minutes of that being with the ticke...

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6/6/2019 B Netelova

✅ Trip Verified | Terrible experience. They managed to lose my bag and it’s been 4 days and I still don’t have my suitcase. I spent close to 3 hours waiting at the carousel then in line to the lost and found office (there were about 20 people from the same flight who didn’t get their bags), they gave me a piece of paper with th...

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6/4/2019 Miguel Antonio Reyes Martinez, Airbus A330-300 v1 seat 13K

Un servicio espectacular

6/3/2019 E Stalkan

✅ Trip Verified | Perm to New York via Moscow. In 4 days they managed to lose my baggage on the way to and from my destination. Connecting time in Sheremetyevo 3 hours. The telephone they provide on their website and via general hotline for lost baggage in Sheremetyevo are never answered. You get an automatic answer that everyo...

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6/1/2019 Anton Shkaruba

✅ Trip Verified | Minsk to Amsterdam via Moscow. My luggage got delayed in Amsterdam. The handling agent (Menzies) had filled in a report, and they had no idea, what would be the compensation due, what could I claim etc. They only could suggest to check No any comprehensible info on the www, so I called the client ...

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5/29/2019 Susan G, Airbus A330-300 (333) v2 seat 12A

Economy seat very cramped but large recline, maybe 4 inches, that is bound to inconvenience the person behind you. So much so that multiple announcements were asking you to return your seat to the upright position during meal service. Low res cockpit outside view which is fun and full on movies etc on an aging but adequate touc...

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5/28/2019 Nilesh Puri

✅ Trip Verified | I asked for water & was refused initially and given after 1 hr when all passengers were served. On landing, after waiting at belt for 45 mins for luggage, we got to know that luggage was not transferred from St. Petersburg flight to Moscow flight and it will take 2 days for luggage to reach us. We were given m...

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5/27/2019 Nir I, Boeing 777-300ER (773) seat A34

aviod at all cost from this airline company. pay more to get extra just dont make my mistake. plane old and Screeching, broken parts lamp broken. If you are too tall then you will not be able to enter these seats and its the same way for all economy seats. poor service on board only in Russian. 2 times i get a fish Instead of...

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5/26/2019 Trong Kien Tran

✅ Trip Verified | Lisbon to Hanoi via Moscow. A ridiculous scene in Moscow with a group of staff trying to measure and weigh luggage of passengers. I am on business class and have only one backpack and a roller bag. Only bought two pieces of duty free so the roller bag was expanded and could not put through their cage. They ref...

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5/26/2019 S Markham

✅ Trip Verified | Moscow to Los Angeles. Good flight. Left on time. Boarding was easily done and efficient. FA’s were very timely with drinks and meals. Meals were pretty basic with the required brown, hard bread but otherwise okay.

5/16/2019 L Shain

✅ Trip Verified | Shanghai to London via Moscow. The crew were about to bring out drinks when the turbulence stopped and were standing around for over an hour. I got up to speak to someone she advised that everything was ok there was just a lot of condensation from the air conditioning. I took my seat again and the captain told...

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5/14/2019 P Neale

✅ Trip Verified | Aeroflot changed my schedule from a 2hr transfer to a 14hr transfer overnight in Moscow airport. They did not contact me to let me know about this change and it was only luck that I logged in to check my seat selection that i saw it. I called to cancel and refund, which took them 2 weeks to even initiate after...

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5/11/2019 J Harney

✅ Trip Verified | Gatwick to St. Petersburg. After years of having an extremely lax baggage policy, where they didn’t charge anything to check in the first bag, let excess kilos float through without comment, and never paid any attention to cabin bags, Aeroflot has done a complete U-turn. Now you have to pay for luggage in the ...

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5/10/2019 S Bakker

✅ Trip Verified | My first flight in the itinerary AMS-SVO was delayed by 1 h due a malfunctioning aircraft (as I was told), so I missed in SVO my connection to ULN and was re-routed via PEK with Aeroflot SVO-PEC and Air China PEK-ULN. The flight SVO-PEK was 1 h late in PEK as well, and I was put in Beijing in a hotel for 24 h t...

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5/6/2019 Elmer Isaksson

Not Verified | Stockholm to Tokyo via Moscow. Great experience with hard working crew and great punctuality. Many people say Aeroflot are a fraud and that it’s a bad airline but these people are totally wrong since they have changed totally from their past and now it probably is the world’s most underrated airline company. The c...

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5/5/2019 N Gerlin

✅ Trip Verified | Malé to Zurich via Moscow and missed my connection flight. We arrived just 40 minutes late at Moscow where I was supposed to get my connection flight to Zurich. Usually staff will help you if there is little time to reach the next flight which you booked together as one ticket with the same airline. There was t...

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5/4/2019 K Saunders

✅ Trip Verified | I flew from IAD to TLV via SVO on April 15th, arriving on April 16th. 2 out of the 4 bags I checked didn't make it (along with many other bags from other passengers that were all making claims at the same time that I was. It took 8 days to finally get my bags (my trip was only 12 days long). During those 8 days...

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