Customer reviews

8/15/2018 Khalid Abd Elmagid

✅ Trip Verified | My flight from Jeddah to Madinah on 13 of August 2018 for Hajj has been postponed 4 times and till now 00:01 9n 14 August I am waiting in a very bad hall since my flight landed at 3 PM on 13 August. Saudi Arabian Airlines representative has provided a snack followed by meal saying that I can do nothing but mea...

Read More
8/3/2018 Abdurrahman, Airbus A320 (320) v1 seat 35L

Good seat confi but the speaker of the PA is right on top .. disturbances continue even with sound of beebs when other passengers press "call an attendant"

7/26/2018 Fahad Alomran

✅ Trip Verified | Washington to Riyadh. It was a very good and comfortable flight. Friendly and attentive staff. The economy seats have a very good leg room. Well picked entertainments. And to be mentioned, the staff at the ground service in Washington were very nice.

7/24/2018 C Meale

✅ Trip Verified | Manchester to Singapore via Jeddah. Saudia lost my luggage and say they are unable to trace any of my luggage. I cannot even complete the complaint form online because the form is unable to submit and an error message appears every time I try to contact any department. Very poor.

7/23/2018 T Carlon

✅ Trip Verified | London to Manila via Jeddah. Jeddah airport was chaotic. Airline was already delayed from London, and Jeddah’s airport was so disorganised, you can see from screen that the next connecting flight going to Philippines is already boarding but no gate. So have to queued from where Filipinos are queuing, with peop...

Read More
7/8/2018 S Abaza

✅ Trip Verified | Flew Jeddah to Dhaka with Saudi Arabian Airlines. This is the worst business class I have ever been on in my life. When I first got to the lounge I did not understand how in world this extremely disgusting lounge where I could hear mechanics drilling into an area and open construction going on ever be a busines...

Read More
7/4/2018 J North

✅ Trip Verified | Worst flying and layover experience ever. I recently went to Cairo from Singapore (with a layover in Jeddah). The first flight (Singapore - Jeddah) was pretty okay, probably because we were less than 40 people. Once we landed in Jeddah, the nightmare began. Jeddah is probably the worst airport I have ever been ...

Read More
6/12/2018 Kathleen Dawn

Not Verified | Never again! Do not fly with this airline regardless of how cheap it is. They cancelled my return flight from Jeddah to Manchester and put me on a later flight, much later. 14 hours stay over in Jeddah, the lounge was overcrowded, not enough beds, toilets downright filthy. The ground staff are arrogant, rude and ...

Read More
6/9/2018 Joe Haddad

Not Verified | Riyadh to Dubai. Improvement during the last 6 months. Carrier used on weekly basis, despite the poor condition of the Airport, when you board it is another issue. Shiny aircraft despite its age however, the Cabin still need to be fixed - aesthetic fixtures such as panels out of position or seat components are m...

Read More
5/31/2018 H Badul

✅ Trip Verified | Jeddah to Chennai. Flew Saudia many times, primarily because its the only airline that operates direct flights on my route. When you fly Saudia, I believe there is no such thing as ‘customer service’. Impolite and unpleasant staff. Try to avoid this airline if you have any other option.

5/30/2018 Fahad, Airbus A330-300 (343R) v3 seat 32C

Very good seat very nice space for feet

5/23/2018 Z Gabur

✅ Trip Verified | Pleasantly surprised by Saudi Arabian Airlines. New plane, interactive IFE, free whatsapp throughout the flight. Good meals and attentive flight attendants. Flight was delayed 1hr due to late inbound plane, apparently this is common with Saudia. Flight overall was good but arriving into JED is as usual chaotic....

Read More
5/21/2018 Fouad Ahmed

✅ Trip Verified | Dammam to London via Riyadh. I had a very good service from the departure to arrival. Saudia has been improving a lot recently. The staff quality has improved. I departed from Dammam and had a connecting flight through Riyadh to London. The plane from Riyadh to London was brand new. The flight crew were very h...

Read More
4/21/2018 Imran Ahmad

✅ Trip Verified | Please note this was the return leg of our trip from ISB to LHR. Outbound we went via Riyadh (better planes, service and transit). The trip begins well enough by friendly airport staff checking us in smoothly (pleasantly surprised for ISB). Boarding was announced over an hour in advance due to pilgrimage pax wh...

Read More
4/9/2018 Mike Kapsis

✅ Trip Verified | Istanbul to Jeddah. Flight departed 80 minutes later. Lost my connection in Jeddah. Food was tasteless. Drinks never served during the flight. Air crew was terribly bored not only to serve but to even smile as well. Apart the flatbed, not business class at all. At the end, the broke my luggage too, terrible se...

Read More
4/1/2018 SeatGuru User, Airbus A330-300 (333) v2 seat 16J

I did not use the seat as a bed (it was a 2.5-hour flight), but as a seat it was very comfortable. The service was good, as was the food other than the lamb entree, which consisted of a few small pieces of lamb on top of a huge plate of rice. The seat more than sufficed for this flight.

4/1/2018 SeatGuru User, Boeing 777-300 (773) Three Class v2 seat 15L

I had no problems with noise from the galley or the lavatories, but the seat was not all that comfortable for sleeping (it was excellent for sitting and reclining). I think the discomfort came from a dip where the seat curves to match a person's back in seated position. The service on the flight was excellent, as was the food.

3/18/2018 Mohammed Haque

✅ Trip Verified | Toronto to Dhaka via Jeddah. My kids wanted a drink and a small snacks. They went to the back galley and asked for a juice/snack but were told to wait for 30 minutes. They came back to seats disheartened. I could see similar requests were served for some other guests!

3/15/2018 B Salendar

✅ Trip Verified | Milan to Kuala Lumpur via Riyadh, and it really was above my expectations. Friendly check-in at Milan airport then on to the lounge. Relaxed boarding and the steward presented himself by name. Coffee and dates before take off. Menus were handed out with the choice of three entrées, main mail, and dessert. Both...

Read More
2/25/2018 D Jenkins

✅ Trip Verified | Flew Istanbul to Kuala Lumpur via Jeddah with Saudi Arabian Airlines. Very much exceeded my expectations. For the low business class fare I paid I consider it to be outstanding value for money. The seating on both the A330 and 787 aircraft are fully flat and the cabin finishes very attractive. The 787 provides ...

Read More