Customer reviews

6/11/2019 Abdallah E, Airbus A321 (321) v1 seat 24F

This seat has pros and cons: it is near the emergency exit so you have a big legroom; despite this, due to the emergency exit, you don't have the window, and this may be bothersome.

6/8/2019 V Daresa

✅ Trip Verified | Mexico City to Rome. Seats were very uncomfortable. The screens didn't work during the flight. The crew didn't answer when the button was pushed to call them. I asked for gluten and lactose free meal, and my meal had lactose products which i didn't noticed and made me feel awful during the flight.

6/5/2019 Michael Papalamprou

✅ Trip Verified | Rome to London. Historically my flights with Alitalia have never been pleasant, most frequent occurrence the lost baggage. Surprisingly, regardless of its financial position, Alitalia has improved. Flights were on time, baggage wasn't lost, and service was decent. The pre-flight auction for business class is a...

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6/4/2019 Abdallah E, Airbus A330-200 (332) Three Class seat 1F1G

Great "honeymoon seats" if you are travelling with someone you know. Prefer it to the distance some of the reverse herringbone ones have where you cannot see your partner easily. Comfortable, solid seat and great 4 course meal. Decent IFE, watched three movies on the FCO-YYZ 9 hour flight. Decently attentive staff. Solid Alitali...

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5/31/2019 M Fitzpatrick

✅ Trip Verified | Barcelona to Istanbul via Rome. Check in was appalling. A customer service staff was so rude that a colleague of his came to my assistance. I could not remove my old airline tag from my check in luggage,& his reply was that it was my problem,& wouldn’t even help me, after asking him several times, & informing ...

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5/24/2019 Abdallah E, Airbus A330-200 (332) Three Class seat 18A

Horrible. Flight rom Milan to JFK This is my 2nd flight Alitalia with this plane/configuration. Was a standard economy seat on side (2 seats). Its almost impossible to get out of these seats since none of the armrests lift and the seat in front of you is in your face. Entertainment games and movies kept pausing. Food almost...

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5/24/2019 Alexandra Henein

Not Verified | Montenegro to Cairo via Rome. Worst airline I've ever taken and the rudest staff on and off the plane. I heard so many bad things about Alitalia before but never thought it would be this bad. After a 6 hour delay, they didn't even bother to do anything about it, no one cares. My grandma needs to be on a wheelchai...

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5/23/2019 Sumit Batra

✅ Trip Verified | I took this flight from London to Delhi via Rome. Airline did not give any information about the terminal and the gate for the connection from Rome. Crew was extremely rude. Flight was delayed by 2 hours because of detour it had to take. Captain/crew did not provide any information on the delay. There was dela...

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5/22/2019 PJ Harrington

Not Verified | Boston to Rome (Fiumicino) with Alitalia. We paid for a premium economy seat and just 72 hours before the flight they changed the plane and kicked us to economy without any explanation. They were rude when we tried to call them and offered no help when we were very confused. When we got to the airport the checkin...

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5/14/2019 S Gatiris

✅ Trip Verified | Rome to Athens. This must be the worst flight I have ever had. One of the most uncomfortable planes I have ever been on. Rude air hostesses which where talking down to passengers and giggling all through the flight at the back of the plane. I am surprised they are still allowed to fly with such service and sta...

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5/13/2019 Joe, Airbus A330-200 (332) Three Class seat 18L

The aircraft was comfortable. The service was good. There was effort put into the preparation of the food. The cabin was a little warm, and the touchscreen was difficult to operate, but THE FLIGHT ARRIVED ON TIME - IN FACT A LITTLE EARLY. These days, that deserves an A+.

5/7/2019 Welysson Soares

✅ Trip Verified | Sao Paulo to Rome via Milan. I had no problem during the flight, but the after sales is terrible. I sent an email asking to transfer the miles to a Alitalia's partner air company and since January I got no reply from them. I tried to call Brazilian branch but they said I should send an e-mail to Alitalia and wa...

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5/1/2019 Abdallah E, Airbus A319 (319) One Class seat 14C

Steve H FCO to VCE 4/13/19 no leg room, thankfully it was only an hour flight. This plane should be banned not fit for normal human use.

4/30/2019 Abdallah E, Embraer 190 seat 12C

Good standard seat. Legroom more than enough even though I am 183 cm tall

4/30/2019 Abdallah E, Airbus A319 (319) One Class seat 15C

Insufficient legroom. Flgth was extremely uncomfortable, I will try to post pictures

4/30/2019 C Bartel

✅ Trip Verified | Rome to Athens. We took an early morning flight to save money, only brought one suitcase that met all the requirements online. Upon arrival, they said our bags were too big (they were soft so they fit in the box but they measured it using a weird machine that didn’t compact it) and charged us 90€, more than we...

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4/29/2019 Ralph Kuehn

Not Verified | We booked two tickets from Munich to Rome via the Alitalia Homepage and got a direct confirmation. At the airport, we were informed by very unfriendly and slow staff that we would not be on the passenger list and Alitalia cannot transport us with the booked flight and we shall buy another ticket in an Alitalia fl...

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4/20/2019 Abdallah E, Boeing 777-200ER (772) seat 24L

There is a box under the seat in front that occupies half the normal foot space. You have to put your feet on both sides of the box. The seat itself has a head rest that raises to accommodate taller people. The head rest would not stay up. I had to keep reaching behind me to raise the headrest.

4/7/2019 A Haseme

✅ Trip Verified | Barcelona to Rome. The agent made us check the weight of every single bag we had, even hand bags, we consolidated and reconsolidated, checked 3 bags and paid the extra costs for the bags and still Alitalia lost our luggage. Worst customer service, they could care less that your luggage is lost and do nothing t...

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3/29/2019 Peter Rooney, Boeing 777-200ER (772) seat 15A

Longhaul Alitalia, very disappointing. Very uncomfortable seats in triple seven Premium Economy. Bar service limited. Only beer and red or white wine. Bar service only offered once and again with meal service. No response to call buttons. Crew seemed not to care less.