✅ Trip Verified | My original EVA air ticket, booked in January 2019, had been rerouted due to their cabin crew strike. The first leg was rerouted to Frankfurt via Lufthansa. My Paris to Frankfurt Lufthansa flight was late by 20 minutes and I missed my connecting Cathay Pacific flight to Hong Kong. The Cathay Pacific staff tried to help me but were not able to book me until my final destination in Manila and asked me to go to Lufthansa Customer Service (Frankfurt Airport). I was so relieved, surprised and happy that when I got to the customer service desk, my flight (3 persons) had already been rebooked all the way to Manila, through London. Not only that, but my luggage was also sent to Manila, complete and safe. Thank you Lufthansa and a special thanks for the lady at customer service who gave us the best service I have ever experienced from an airline. If I fly again, or if I would be asked, i would fly Lufthansa. Thank you.
✅ Trip Verified | Gdansk to Marseille via Munich. 8 hours delay for a intra europe flight. My last booking with Luthansa. Today following a late take off by 1h from GDN, we landed in Nuremberg to refuel due to a storm at destination in MUC. We spent 2 hours in the plane in Nuremberg as we had no slot for Munich anymore. Finally arrived in Munich and rescheduled to 1940 flight, take off planned at 2300 now.
✅ Trip Verified | Frankfurt to Boston. I paid for a Premium Economy ticket and I was involuntarily downgraded from Premium Economy to Economy. Then Lufthansa denied they downgraded me and are refusing to compensate me for this despite their employees telling me it was no problem and automatic when I returned. I have been wasting a lot of my time with their customer service center. I have now had over 10 correspondences with Lufthansa on this matter this flight from Frankfurt to Boston. I paid for Premium Economy ticket. Lufthansa told me they would compensate me for the flight delay €600, I provided all the banking, personal identification information they requested and they have failed so far to provide the compensation for the flight delay they agreed to. While finally boarding the flight, Lufthansa assured me once I returned, all I had to do was submit the claim for compensation and I would be compensated for both the delay and the involuntarily downgrade. They haven’t delivered on either of these promises. They provided me with the EU rules on passenger rights prior to boarding and during the delay. Secondly, Lufthansa is insisting I was not involuntarily downgraded. Premium Economy was overbooked and I was downgraded involuntarily to Economy as shown on my seat assignment below.
Not Verified | Orlando to Frankfurt. We used to fly Lufthansa in the 90s and loved the food and service. We recently flew a round trip from US to Poland (total of four flights) and paid to upgrade to Premium Economy. Not only was the food mediocre at best (downright bad on the US to Germany leg), the service was the worst I've seen. We were not allowed to order a drink (alcohol or otherwise) until after dinner had been served. This occurred on both long haul flights even in the "premium" section. When I asked for a drink before dinner I was denied with the explanation "we will be serving drinks shortly". After food was served, the flight attendants vanished and could not be summoned. I saw numerous call lights lit with no response. Lufthansa was once known for serving good food, but the food we got was very typical of any airline, starchy pasta with a thin tomato sauce and an over-salted asian stir fry. I can no longer recommend Lufthansa.
✅ Trip Verified | Billund to Heathrow via Frankfurt. Very unsatisfied. Firstly at the start of my trip, I almost missed my flight to Denmark from Frankfurt as my flight from Heathrow (Lufthansa) was delayed which made me have to run through the airport to catch the last bus to my flight (I must also add that I have asthma and needed to constantly use my inhaler during the process of running to catch my flight. On my return from Denmark to London I experienced yet another delayed flight except this time it was from Denmark to Frankfurt. By the time we were meant to be boarding the plane, it had only just landed. Once we touched down in Frankfurt it was already time to board my next flight to Heathrow. Other flights had a minibus to take them directly to their next flight, however, Heathrow did not. The gate for Heathrow was announced once we landed which we were told it was B41, this was a gate change from the initial gate which was B20. Once we had finally got off the bus, I and a few others had rushed out following the correct signage. I eventually made it to B41 which I was then told that the gate has moved to B47 which I then had to rush off to. I think that this is extremely unacceptable as this is now the second occurrence in the space of 4 days, and I am sure that this didn’t just happen on the 2 days that I experienced it, this is a continuous occurrence and something needs to be done to eliminate or even minimize this issue. Also, the only reason I managed to make it to my flight back to Heathrow was that it was delayed.
✅ Trip Verified | Lisbon to Sofia via Frankfurt. Even though we arrived two hours earlier for check-in and more than 6 hours earlier for the proceeding connection they still managed to allocate us separated seats on both flights. I asked what if I pay for seats together but the lady at check said a vehement no. Not a good start to holidays.
✅ Trip Verified | Frankfurt to Washington. My confirmation number had an asterisk in the middle of it, I don't know why. The kiosk wouldn't accept this number so I went to the Lufthansa desk and they redirected me to check in 320. I walked down to 320 and it was cordoned off by the blue barrier tape. There was a check in line next to 320 and it was Lufthansa economy check in, ok good. I get in this long line and wait. After 30 minutes I realize the sign says "family check in". I'm next though, so I thought I will ask the check in lady where to go. The airport is packed and there were no helpers at the kiosk area, I have no idea who else to ask. The check in lady summons me forward and I approach the desk. I ask her how to enter the confirmation number with an asterisk. She ignores my question and asks where my family is. I tell her I'm flying alone, my confirmation number doesn't work at the kiosk, the Lufthansa desk is taped off, and I cannot find any airport helpers to ask. She informs me this is the family line, and "there are signs everywhere for me to read". I apologize. I ask again how to enter the confirmation number with an asterisk and she ignores me again. She begins to check me in, says I'm getting a middle seat and she's putting me in for a secondary search. The secondary search was uneventful, although long and intrusive, as one would expect. Please employ more personnel to assist with airport check in Lufthansa. Rude and petty behavior for employees is often due to overworked and stressed employees who do not have enough staff to help them to their job properly, which results in poor treatment of your customers.
✅ Trip Verified | Larnaca to Munich. We asked for a blanket in an ice cold cabin and were told there were none available. Food was below average, no dessert, no wet towel. It took forever to get a beverage and for our trays to be picked up. Even though I have often flown with Lufthansa in the past, I will be avoiding it in the future.
It was quite good, except Lufthansa has stopped giving basic items like toothbrush,paste and blinds to block light while sleeping.Maybe there is some other way to call the flight attendants,as there was no response to pressing the button given. Also,I didn't get served breakfast till I hailed a passing FA and asked for it!!!just 40 minutes before landing.
✅ Trip Verified | Me and my girlfriend flew with Lufthansa in Business Class from Washington to Frankfurt. Our seats were located on the upper deck. We really liked the Seat, but I can understand that single persons don't like the privacy in this configuration. I had low expectations regarding the food and I was really surprised how good everything was. The crew was truly outstanding! I definitely would prefer this airline again on this route. United Airlines has a much worse product on this route.
✅ Trip Verified | Had to book multi city trip for July via phone. Terribly slow, then the rep booked in incorrect name. Asked for name to be corrected on same day, and also for name to be changed to maiden name if possible. Told to cancel with full refund and rebook as easiest option. Was then told that rebooking would be c. twice the cost and involve a 4 hour additional layover/flight - just to change a name. Cancelled flight and was told a full refund would be provided within 10 business days. Received less than 10% of refund. Lufthansa is currently refusing to refund the remainder or tell me why.
Limited legspace due to offset of the seat and interior bent inwards.
Nice clean aircraft with comfortable seat n bright cabin..no separation between Premium Economy n Economy..very good flight attendant ..service with smile..
✅ Trip Verified | Munich to Lisbon. Just a regular Lufthansa flight, with very attentive staff. The aircraft seemed a little dated, though. The flight was late, but not down to Lufthansa. After all, we were flying to Lisbon.
✅ Trip Verified | Montreal to Munich. Lufthansa is always good, despite the delayed departure. The service is always super professional. The food was good, but Lufthansa could make breakfast a little more exciting: cold meat and cheese is just not fun. I don't understand why Lufthansa does not have the latest movies available. I mean, the system is amazing, but the airline does not make the most out of it. The boarding in Montreal was very confusing, as there were no signs showing where people should line up, depending on their tickets.
✅ Trip Verified | Flight shown as on time, yet at gate we realised the plane hadn't even arrived at the jetty yet. At the time we were supposed to board we were told that the flight would be delayed by 15-30 minutes as the aircraft was being cleaned. Around half an hour after scheduled departure we were told there was a technical issue with the plane and departure would be delayed for a while. 15 minutes later the flight was cancelled. As I had not checked in a bag, I wanted to just get my new boarding pass from the LH transfer desk within the security area. We were told that we would need to see a representative outside security. Passed immigration, got in the queue for check-in. As I was walking up to the counter when it was my turn, I received a message on my phone saying I had been rebooked and could access my new boarding pass through the app. Proceeded to proper checkin nonetheless - rebooked on a flight nearly four hours later than my original flight. Check-in staff received me saying that I might as well have got my boarding pass from the transfer desk colleagues behind security. Told her all of us were told we had to head up to this checkin and she responded that that information is incorrect. I was then handed a four pound voucher for food and drink. Never mind that 4 pounds won't get you anything at Heathrow airport. Lufthansa should be ashamed of this performance.
✅ Trip Verified | Los Angeles to Munich. Lufthansa prides themselves to deliver what is called Signature Service in Business Class which means that every Business Class passenger gets assigned a personal flight assistant who is supposed to introduce her/himself to you after boarding. Ours did nothing of that sort. When I asked her, her response was a counter-question whether I would be missing something. Great service attitude indeed. We have been sitting in row 15 on the A380 (upper deck) which is separated by sort of a curtain from rows 10-14 despite all rows are supposed to be Business Class. As a consequence, we were entitled to watch how passengers in rows 10-14 were looked after by their personal flight attendants while we didn't get anything. We felt like being in sort of a second class of Business Class. I don't know whether this is common on LH flights on the A380 but it is unacceptable. When the service finally started, we found out that other passengers got offered a salad between the started and the main course while we again heard nothing about it. Probably, it would have been too much of a nuisance to our flight assistant to serve us a salad. When the main course finally was saved, it has been the worst meal I ever had in 25+ years of travel.
✅ Trip Verified | Frankfurt to Stuttgart. Todays flight late 30 minutes because incoming flight was late - information only at Boarding Time. Then you are at gate half an hour later - now there is a technical problem with the plane, same story.
✅ Trip Verified | On our recent flight from Dubai to Frankfurt, we decided to upgrade our Lufthansa Ticket to Business Class using Lufthansa Miles. As Lufthansa only operates one flight at night, baggage drop-off is only available 3-4h prior to departure, unfortunately. The Lufthansa Lounge in Dubai is rather small but offers a good selection of food and self-service alcoholic and non-alcoholic drinks. We had already eaten at the Ahlan Lounge before thanks to our Priority Pass and have to admit, that Ahlan Lounge has the better offering. But as soon as we were on board, we were glad to have chosen Lufthansa again! The service was just outstanding and ground staff made sure we were reseated next to each other (it was not possible during online check-in). We were offered drinks immediately and were shown the menu with food for later. As this flight was only a bit over 6h, Lufthansa was serving a light midnight snack and breakfast. Both dishes were really good and were met by a good selection of drinks. The seats in Business Class are full-flat on the A330 and offered a comfortable night sleep. It's not the biggest business class seats available, but definitely comfortable! In the morning we woke up relaxed and left the plane after a refreshing breakfast. I can wholeheartedly recommend Lufthansa Business Class! =
✅ Trip Verified | London Heathrow to Frankfurt. Check - in, Security and boarding worked good. LH Senator Lounge wasn't crowded so i can't complain. Not the warmest welcome but at least i got recognised. No welcome drink, no hot towel, no boarding music. Very cold atmosphere on board. Seat space is under average in C class. No USB Port at the seat and no power outlet. Food was ok, didn't expect something hot on that short flight. It's always hard to feel fully pleased at European Business Class but I expect something more from a five star rated airline.