Customer reviews

10/27/2019 J Christie

✅ Trip Verified | Norfolk to Munich via Washington. Booked Luftansa years ago and loved flying with them. Unfortunately, this time my family flew round trip to Munich from Norfolk Va. and back, and were not so happy. Food was absolutely terrible. Horrible actually. The plane looked really worn down inside. Paid extra to sit toge...

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10/25/2019 N Ling

✅ Trip Verified | Munich to Beijing. The service was bad, my food was disgusting, the lavatory I used was were dirty. They seemed to mock me when I was speaking in German.

10/24/2019 Harry Aronowicz

✅ Trip Verified | After having flown Dreamliner on BA, AC and LY but never the competitor A350 I was delighted to experience the A350 for the first time by flying LH from Munich to Toronto. Compared to the excellent Dreamliner the A350 is providing an even better and more relaxing experience. I do believe that this is partially ...

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10/23/2019 S George

✅ Trip Verified | Frankfurt to London. I really do like Lufthansa, having done over 180 flights with them over the last six years, so this comment is not a one flight observation. What got me on this trip is the seat pitch on their new A320 Neo's, fine if you're small but if not, you'll find it uncomfortable and claustrophobic....

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10/21/2019 Rohith Jayawardene

✅ Trip Verified | Frankfurt to Bahrain. I had done this route with Lufthansa before, and was happy to fly again with them. Despite the connection in Frankfurt (I was coming in from London), I find this flight more enjoyable than some other alternatives. On boarding, I was offered the usual nonalcoholic welcome drink, and we wer...

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10/21/2019 Rohith Jayawardene

✅ Trip Verified | Frankfurt to London. I upgraded to Business on this sector as it was a reasonable cost and since I had a long layover at Frankfurt from Bahrain, needed the use of the Lounge. The flight was on time, and as expected it was the usual professional, polite but non engaging service on board. As it was a midday flig...

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10/21/2019 Rohith Jayawardene

✅ Trip Verified | London to Frankfurt. From a day before departure, through to online check-in (with free seat selection), and right up to boarding, I was kept informed. Departed and arrived on time. The seat was comfortable, with a standard 31 inch pitch, and as I am small, was plenty enough space for me for the one hour fligh...

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10/20/2019 Alison Marriott

Not Verified | Manchester to Dallas via Frankfurt with one hour to move from one gate to another. When we arrived in Frankfurt (nine minutes behind schedule) , our onward flight was already boarding. We ran down corridors, up escalators and caught a train to get us to the correct Z area of the airport, and then we were told tha...

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10/18/2019 Abdallah E, Airbus A320 (320) v1 seat A10

This seating is same as coach except not one setting in middle seat. No additional leg room etc. NOT a true business class. NOT worth the upgrade cost.

10/16/2019 Salem Ghawi

Not Verified | Frankfurt to Amman. The seat was more comfortable than Air Canada’s 777, and the food was good, and the service was good, and the ground service was good, and the landing was beautiful, and I highly recommend it.

10/16/2019 Tatiana Kovalenko

✅ Trip Verified | Krakow to Lisbon via Munich. I salute Lufthansa for serving vegetarian snacks and vegetarian dinners. It would be wonderful if other airlines followed suit.

10/15/2019 Marco G, Boeing 747-8 (748) seat 21K

As other have said: Row 21, seats A, C, H, K can be really annoying if there is a line in front of the wash room. There is no barrier, some waiting people there even tread on the feet of the people sitting in row 21. I would mark those seats as red, not yellow. In addition, seats D, E, F, G have limited legroom due to the bulkhe...

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10/12/2019 P Johnson

✅ Trip Verified | We flew on a 4.00pm flight to Glasgow via Frankfurt. We were going to visit family with our 2 month old baby girl. To be short, the service was terrible. Stewards never offered to warm bottles, never bothered to check or ask how we were doing and when we did ask for some hot water it was given very abruptly. Af...

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10/10/2019 Abdallah E, Boeing 747-400 (744) v2 seat 33A

Lots of legroom, and you can get in and out without bothering 33B and 33C.

10/10/2019 Harun Rathore

✅ Trip Verified | I flew from Berlin to Tivat via Frankfurt on 6 October in Business Class. The Senator Lounge in Berlin is in free fall. There was a lot of talk about the new Senator Lounge. In the end, the new one is worse than the old one. The choice of food and drinks is very limited. For breakfast, there used to be at least...

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10/10/2019 Raquel Sasso Kessler

✅ Trip Verified | Amsterdam to Munich. We booked almost two months in advance. When we arrived at the check in they said they had overbooked and if we could volunteer to go on another flight (KLM) leaving at the same time. I figured no harm so I ran to the other side of the airport only to be told by KLM that we had not been boo...

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10/8/2019 R Kardel

✅ Trip Verified | Frankfurt to Athens. Made it to the airport at the last second. Thankfully we got to check in our luggage just two minutes before the time was up. Everything went so fast thanks to the helpful staff at the airport. Flight didn't board on time. The cabin crew was late because of the delay of another flight. We ...

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10/7/2019 Sebastian Liksza

✅ Trip Verified | Average flight from Barcelona (BCN) to Gdansk via Frankfurt/M in economy light. Aircrafts worn out a bit, but quite clean and comfortable for a short flight. FA polite and professional during both flights. Boarding process worse than on low cost carriers - slow moving long queues on both legs. Luggage weight an...

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10/7/2019 K Graham

✅ Trip Verified | Frankfurt to Dublin. Softest landing ever I had experienced. Perfect flight. Fact that it had a cheap flight do not mean it was not comfortable. Every part of the service was perfect! Thank You

10/6/2019 Abdallah E, Boeing 747-8 (748) seat 16A

AVOID ROW 16 Row 16 is Baby and Families so no sleep at all because of noise of Babys and Children chatting at night long with there parents