Air China


Customer reviews

10/16/2019 jimmy, Boeing 777-300ER (392PAX) seat 35A

The aircraft is very large and new, very spacious cabin. Flight attendants are very polite. Entertainment systems are alright. I wish if the system had more games and a bigger touch screen. Food is also nice. Legroom is above average. great !

10/15/2019 S Neal

✅ Trip Verified | I have just used Air China for the first time and had a horrible experience. We traveled to Beijing from Houston late October with tickets bought in May. Our return to Houston was scheduled for October. We arrived at the airport to be told the flight was canceled due to aircraft problems to be told the followi...

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10/15/2019 V Galenaga

✅ Trip Verified | Milan to Fukuoka via Beijing. Bad Service. I booked a kosher meal for the flight. The flight attendant didn't checked the special meals, trying to serve me same as others. When I asked for the special meal, she returned to the galley and brought me an open box though it was written on it in big letters that it...

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10/15/2019 D Garley

✅ Trip Verified | Los Angeles to Shanghai via Beijing. The flight arrived late into Beijing and I missed the connecting flight to Los Angeles. They made everyone wait in an area for forty minutes, then put everyone in a bus that got lost twice and took ninety minutes to get to a hotel. No food was provided, my bathroom had no s...

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10/14/2019 S Marjan

✅ Trip Verified | Air China is the worst airline ever, their customer service is inexistent, they do not answer calls. On hold for over 2 hours each time and half their Phone numbers for customer service do not work / are paying. Their premium economy is a complete rip-off, you basically get the same seat as economy with one se...

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10/14/2019 L Chang

Not Verified | Houston to Beijing. The flight was good, but not the customer services and the website. The website is confusing even when we typed in the correct/exact ticket # and name it did not recognize our name and we can't do anything online for any change. Also when requesting the mileage to be added to my other Star Alli...

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10/10/2019 T John

Not Verified | Frankfurt to Shanghai with Air China. Terrible service at check in counter and terrible online check in. They would not let me pick a seat online. They said many people have the same problem. I was at the counter 5 hours before the flight to check in. They gave me the worst seat in the front row and did not ask. ...

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9/28/2019 Z Sharma

✅ Trip Verified | Islamabad to Melbourne via Beijing. My overall experience was horrible. Air China may be good value for money but be prepared for all the troubles and headaches that you will face with this airline from their uncomfortable seats, not working monitors, stained and smelly seat covers, delayed departure (one day) ...

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9/23/2019 P Jeire

✅ Trip Verified | Beijing to Paris. One of the worst customer experience before and during the flight, shameful for a so-called "national" airline. Online check-in has always be a struggle and you can expect you will not be able to walk straight away to your gate like any other company ; going at the counter is mandatory to get...

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9/10/2019 Asbjørn Aune

Not Verified | Oslo to Manila via Beijing. I have used Air China Business Class several times, and have booked again now for Christmas. We travel frequently and have tried several airline's Business Class on long journeys. Air China is the most value for money we can get. I have never experienced delays or lost luggage with the...

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9/6/2019 Ulrich Lindl

Not Verified | First time to fly with Air China. Our round trip from Munich to Pyongyang and Saigon was perfect. All flights on time, very good service, spacious seats foremost in premium economy. I can recommend Air China. The round trip was only 1100 €. Very inexpensive.

8/31/2019 Y Gan

✅ Trip Verified | Beijing to London. After I got off the plane, I found no baggage, I found that there was no result for about two hours, and there was a suitcase that was exactly the same as my suitcase. Brand, model, color are the same) has been unclaimed. After the airport staff said that let me "contact Air China, Air China...

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8/28/2019 L Calmane

✅ Trip Verified | Rome to Bangkok via Beijing. We had 2 problems with this airline, and recommend you to try to fly with another company. Beijing to Bangkok with scheduled departure at 2:15 PM; when we reached the gate, nothing was written about a potential delay; after 1 hour (at 3:20 PM) I went to the desk, and the girl said ...

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8/5/2019 Brad, Airbus A350-900 (359) seat 56C

The SNA 350 was a very comfortable plane. I'm six feet tall and weigh 210 pounds and the economy seating was surprisingly spacious. I had plenty of legroom and the seat reclined nicely. When the seat in front of me reclined it didn't hit my knees. I was very pleasantly surprised.

8/1/2019 Vaster Bashir

Not Verified | Vancouver to Islamabad via Beijing. One of the worst airline experience. First delayed or lost luggage for 3 weeks. Then 2 piece completely damaged. They are offering free hotel outside Bejing Airport but it's scam since they know that airport would not let you out at all. We were family of 5 and stuck at airport...

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7/27/2019 Michael Rossi

Not Verified | Los Angeles to Bangkok via Beijing. Absolutely positively worst airline in the business. Horrible service, horrible business class. The lounges are an absolute joke. Never consider them again, no matter how much the cost.

7/24/2019 Michael Rossi

✅ Trip Verified | Los Angeles to Bangkok via Beijing. The worst business class flight of any airline hands down - just cheap. Just attempt to reach them by phone. Well the phrase rings true " You get what you pay for". At any cost of savings absolutely not worth it - save yourself the trouble.

7/16/2019 Abdallah E, Airbus A350-900 (359) seat 49A

I enjoyed this flight from Frankfurt to Shanghai now for the 2nd time. This airline is really good. The seat is excellent for tall people. The distance from the seat back to the window is good to lean on comfortably with a pillow. From the toilets which are on the right or left in front, one gets little notice. The Chinese passe...

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7/13/2019 Jasmine Mullen

❎ Not Verified | Beijing to San Francisco. Never ever have flown on a worst flight. Flight attendants don’t care. They were constantly just talking and laughing with each other instead of taking care of the passengers. We had constant delays with no explanation of why. I will say that they were very kind and let my friend and I ...

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7/11/2019 B Sharna

✅ Trip Verified | Singapore to New York via Beijing in Economy. Total fare was SGD 847, by far the cheapest option at the time of booking. The SIN-PEK flight I had selected was cancelled more than a month before the trip, with an earlier and later flight offered. All flights departed and arrived on time. The legroom and pitch w...

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