Customer reviews

10/21/2019 Michel Perrin

✅ Trip Verified | Itami to Haneda. Short domestic flight. Osaka Itami airport is under renovation, dusty and unpleasant. Check-in was smooth, domestic lounge was spartan (lunch time but no warm food), boarding was robotic, aircraft was extremely clean, with efficient and pleasant FAs serving drinks.

10/19/2019 W Hubbard

✅ Trip Verified | Tokyo to London. Staff were very friendly, food was nice but only had fish left by the time they got to the back of the plane. In flight entertainment was quite limited in English for such a long flight. Seats were horrendous, the most uncomfortable. Upgrades were heavily priced. Good service all in all, and s...

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10/16/2019 Chok Lung Tang

✅ Trip Verified | I flew with ANA on 10/8/2019 from Taipei to Tokyo, and the in-flight service is fine and very satisfied. My scheduled return flight was on 10/12/2019, the day of Typhoon Hagibis. When Typhoon Hagibis was about to hit I got their notification by SMS that the return flight was canceled, but they didn't give furt...

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10/16/2019 J Lim

✅ Trip Verified | Houston to Hong Kong via Tokyo. ANA lives up to its reputation as a 5-Star airline and it is easy to see why. I paid US$825, all-in including taxes, for a round trip journey of 3 legs in each way. HKG-NRT-IAH-LIM & back (United Airlines codeshare IAH-LIM). Incredible pricing. Even from the ground, the check-in...

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10/4/2019 Syed Umar

✅ Trip Verified | Tokyo to Kuala Lumpur. Decent airline but poor ticketing and check-in system. Check-in at ANA counter always takes me more than 30mins because their system indicates that the name on the check-in system and name on passport is the other way around (First name, last name). This happens even though we strictly fo...

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10/1/2019 P Jing

✅ Trip Verified | Narita to Kuala Lumpur on flight NH815. After arriving at my gate, I started to feel weird as we are boarding through buses. You have to climb up stairs to the plane carrying your hand luggage. Maybe I have too high hopes for a 5 star Japanese airline. We are paying for service as a customer.

9/30/2019 Vinay Ladwa

✅ Trip Verified | Bangkok to Tokyo Haneda. Flying with ANA is always a pleasure as even before boarding the flight you know that the service will be of a very high standard due to Japanese custom of serving the client! Hence, it was no surprise that the flight has outstanding service from the Japanese and some Thai crew. Drinks...

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9/29/2019 P Deane

✅ Trip Verified | Perth to Fukuoka via Tokyo. I would like to convey my deepest gratitude to the ANA ground staff/ supervisors in the check in desk areas at Perth International Airport. Before I could check in, I realised that I had accidentally left my mobile phone inside the car that dropped me off and I had no way of contact...

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9/18/2019 L Lee

✅ Trip Verified | Taipei to Narita on 8/30 had a serious delay and the way ANA handling it was a mess. First of all, the ANA crew did not know anything about the problem or they knew but they did not tell us, there was no communication between the airline company and customers. All we can do was keep waiting for another delay an...

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9/11/2019 N Sapayuk

✅ Trip Verified | Tokyo to Bangkok in July. Wheelchair passenger have to wait for check-in more than 1 hour at Haneda airport. We had been waiting at Special Assistant line for longer than 30 Minutes, then the line not move because the ladies in front of my group have some problem. All staffs come to help her. So we move from S...

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8/30/2019 Abdallah E, Boeing 787-9 (789) v1 seat 5F

Disappointing business class seat. Narrow and hard in flat bed position. Absolutely NO storage area outside of on the floor below your feet when the bed is flat, meaning no access in that position. Not even a place to store your glasses, a water bottle, anything. Service was closer to United than JAL - mediocre. Didnt load speci...

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8/27/2019 Zhaozhun Li

Not Verified | Ho Chi Minh to to Chicago via Tokyo Narita. The Flight from Ho Chi Minh to Narita in economy was reasonable for the cost. The range of movies on the PTV system was limited and the food was very tasty. Customer service from the FAs was very excellent. The Narita-Chicago Flight was better than Ho Chi Minh to Narita...

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8/15/2019 Cole Schmid

Not Verified | Okinawa to Vancouver via Tokyo. It was an amazing experience! We had to leave Okinawa because of a nearby hurricane. And our flight got delayed by an hour and we landed in Tokyo at 9:25pm and our next flight to Vancouver took off at 9:25pm. They had everything planned for our arrival and escorted us to our new fl...

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8/15/2019 Jan Eric Valle

✅ Trip Verified | Manila to New York via Tokyo. I am very happy with the service and cleanliness of this aircraft! ANA and the FAs are very helpful and accommodating. They are also helpful during the flight not only with my baby but other babies too. They are mindful to our needs as a family and always courteous and polite.

8/7/2019 Russell Taylor

✅ Trip Verified | I’ve always enjoyed flying ANA on its international routes and I’m happy to report that the domestic route I flew was up to the same high standards of service. A very early red eye flight, cheap ticket but a very clean, well maintained looking interior to the aircraft. No food served but the flight attendants w...

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8/6/2019 T Ng

✅ Trip Verified | Yangon to Tokyo. There was a storm in the South China Sea. You'd think that when the flight is cancelled, they'd at least shoot an email to the customers. They did nothing. We went to the airport and was informed that the flight is cancelled. To be fair they did pay decent compensations for hotel and transport...

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8/5/2019 Abdallah E, Boeing 777-300ER (77W) Layout 4 seat 8H

This is an amazing seat and when combined with the bedding and the memory foam pillow it is excellent for sleeping and working. I thought the door would be a gimmick but for sleeping, it really allows for undisturbed sleep. I am not sure that any of the seats are bad but I can say that this seat was great.

7/20/2019 David P, Boeing 777-300ER (77W) v1 seat 7D

Great seat with 1.5 Overhead Storage space, and a large table area just right of the monitor for placing even a small suitcase during the flight.

7/20/2019 K Thomas

✅ Trip Verified | Flew ANA from Sydney to Haneda economy and Haneda to Heathrow premium economy and same reverse (premium economy was via a bid process). Flight for economy was reasonable for the cost while the premium economy wasn't as expected in that the degree of recline was less than I expected. The range of movies on the V...

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7/17/2019 R Hodder

✅ Trip Verified | Tokyo Haneda to Sydney. Very satisfied with ANA. Their attention to detail is first class. Their service is focused on customer's safety and comfort. Professional ground and air crew. Second time to fly with ANA to Japan from Sydney and they never disappoint. The first time I was impressed and that's why I pre...

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