✅ Trip Verified | Chicago to Taipei. While EVA deserves its reputation as a top airline, my most recent experience with EVA was not my best. During my 6/2019 flight from ORD to TPE, I had to call for a Flight Attendant 3 times for a beverage before an attendant came over. The flight attendants just disappeared after the first meal, that often happens on USA airlines, but I have never experienced that on EVA before. Another note: the plane was just a bit too warm to sleep well. I have requested to lower the temp on other EVA flights and usually, FAs do lower it a bit, but this time, my fault, I just too dispirited to ask, and I will dress more lightly on the return. My TPE to ORD return trip this week was canceled due to the ongoing EVA flight attendant strike that began 6-20-19. After I received email notification my return flight was canceled, I waited in a queue overnight at TPE airport 10 hours trying to rebook, I was #1131 of 1375. I was grateful EVA kept the ticketing desk open all night for those of us who were waiting, however, the six EVA agents stationed in front of the queue doing nothing productive but chatting with each other could have been better utilized at the ticket desk assisting customers to find alternative flights and lessening the waiting time. After 10 hours of waiting, I was assisted and offered different options for my return flight to the US. The agents were mostly helpful but seemed annoyed when I refused their initial offer of return flights with no seat assignment or were a lesser booking class than my original ticket. In the end, EVA agents were able to rebook/reroute me on a return flight with one stop. I will likely continue to fly EVA routes when there is a choice, however, given my experience with EVA this time, when I next book a flight, I will look at all flights options instead of EVA first.
✅ Trip Verified | Tokyo to Toronto via Taipei. I must say this is one of the finest business class I had the pleasure to fly in. Flight attendants on both flights were excellent. Service quick and accommodating. Food was great. The flight attendants all had been extremely polite and always inquiring if they can be of assistance. The In Charge came around and introduces herself to all the business passengers. Plane was extremely clean on both flights. Washroom was obviously was continually cleaned during the flight. I would fly this airline again and would highly recommend EVA air.
✅ Trip Verified | Eva Air has one of the best airline lounges I have used. The quality of the food in their Infinity Lounge in Taoyuan Airport is excellent while the selection is wide. They even serve Haagen Dazs ice cream in their lounge. However, the A330 plane they used for the Taipei-Manila leg was old. The seat was hard and uncomfortable. Moreover, the food that they served on business class was the worst business class meal I've tasted. Eva Air's service may be good but the business class seats on this A330 and the food were bad.
✅ Trip Verified | San Francisco to Singapore via Taipei. Flying back from a holiday with my wife and a 3y/o daughter. Booked flights via an agency with a confirmed seat (all 3 of us seating next to each other). Expecting that the seats were all set, we were not able to see that the seats they had assigned are not seating next to each other. Upon sitting in the plane, a lady passenger said the seat is assigned to her, good thing she was okay swapping seat. Its just so disappointing that Eva Air knows that a single booking has been made and expecting to have all 3 of us seating next to each other (honest mistake, didnt bother to check the tickets for the seat numbers, expecting that they were all set since the booking made has assigned seats already) but then when you try asking for help from the San Francisco staff to check if we can have all seats together they say the flight is full and the tone is just not close to any customer service conversation. The flight was good, food was warm and delicious. I just found the cabin staff to be hurried and quite brusque.
✅ Trip Verified | Bangkok to London. Flight was delayed by 2 hrs on my outbound flight causing me to miss my connection, delayed by 40 mins on my return. I drank only around 450ml of fluid through the duration of each flight, I was suffering from dehydration by the time we reached Heathrow. I found the cabin staff to be hurried and quite brusque and impatient.
✅ Trip Verified | The flight was fine and I was very pleased with the outgoing flight cause we were served such delicious meals on board. Another passenger and I had discussed this on the waiting lounge for our connecting flight to Tokyo and how happy we were of the delicious meals we got served from Vancouver to Taipei. On the second leg of our flight to Tokyo, again we were served such delicious food. The other female passenger and I agreed again. Unfortunately, on my return to Canada on June 3, 2019, I was quite disappointed with the food. I left the rest untouched and the appetizer was awful plus the cake tasted like it's from a cheap bakery. Taipei to Vancouver, I picked the pork cutlet. It was terrible and I couldn't eat it. I asked the stewardess if Eva Air had changed catering service and she said she doesn't know. She told me she'll tell the supervisor but the supervisor never came to see me. It was so disappointing after I had been raving about how delicious the food was from Vancouver to Japan.
✅ Trip Verified | Bangkok to London on EVA Air's Boeing 777-300ER in Premium Economy. Check in has two dedicated lanes for Premium Economy, so check-in was a quick 5 minutes, the queue for normal economy was huge. On-board the seats have more legroom and recline more, IFE screens are a little bigger, however I found the Movie, TV, Music selection really limited and only watched one movie. No noise cancelling headphones. I found the food was low-grade. The most annoying aspect of the trip is for anyone sitting in the last two rows is the constant noise, light and smell from the toilets, and traffic from the economy section behind was constant. The 777-300ER is a noisy aircraft compared to the A380 and A350 I would normally choose to fly on.
✅ Trip Verified | Singapore to Vancouver via Taipei. Staff was very attentive and professional in service. Aircraft was clean and properly maintained with aisle access for every passenger. Food was nicely presented with good preparation as per my prerequisite. Comparable to world leader Singapore airline if not better.
✅ Trip Verified | Paris to Taipei. Fantastic experience in Economy Class. Very kind and professional cabin crew who make you comfortable and understand the challenges you face when traveling with very young children. Food was really good, entertainment system was top-notch. The seats were very comfortable and we didn't struggle to sleep during our 12hrs+ flight. Great wifi, not streaming fast but fast enough to browse the web. Arrived on time and luggage were delivered promptly in Taipei. One of the best airlines you can fly with.
✅ Trip Verified | Taipei to Bangkok. I think onboard catering is good. I'm flying with new aircraft version so the seat will be config 3-4-3 so the seat pitch is ok (32 inch) but seat width is to small. Cabin crew is good. Inflight entertainment is okay. EVA air is one of my favourite airlines.
✅ Trip Verified | Seattle to Ho Chi Minh City via Taipei in August 2018. The website is not user-friendly and it was very challenging to find information at the time we purchased tickets (May 2018). We didn’t see the info of extra charge for picking the seats while purchasing tickets. We only found out that we need to pay extra for standard seats after completing payment. We called customer service with hopes that our mistake would be forgivable by giving us seats without charges. We weren’t satisfied with the solution they provide that we have to wait till 48hrs before departing time to get a free seat or cancel the tickets.
Flying with EVA is special - the service is without a doubt the best I've ever flown with. Just the right amount of attention without being overbearing. Seat bed is very comfortable, food was awesome and tasty, champagne was top-notch (Krug 2004), and amenity kits can't be beat. Would fly with them every time if I could!
EVA Air offers Hello Kitty jets on selected routes. I was on one flying from Chicago to Taipei. I was in the economy class. The seats were the regular economy class seats but with some Hello Kitty decoration. The pillows were wrapped in Hello Kitty cases. The utensils had Hello Kitty and her friends on the tips. Even the boarding passes had Hello Kitty imprints. I would say the idea was quite cute. I can see little kids would like taking their Hello Kitty jets a lot. You can also pre-order seafood meal on this route and that was what I did. They would feed you a lot of shrimp if that's what you like. Even the midnight snack was a shrimp sandwich. I would say if you are good with seafood, seafood meals tasted better than their regular meals.
✅ Trip Verified | New York to Bangkok via Taipei. Amazing! Great service and food. Staff was friendly and attentive. Beds were comfortable. Bathroom were clean. I would definitely use this airline again.
✅ Trip Verified | Seattle to Manila via Taipei. They made me move my luggage around so a carry on could weigh 2 kg less. They ruined my flight, experience, and I will never give them my money again. They have lost a customer.
Not Verified | San Francisco to Hanoi via Taipei. I'm glad I was able to check out EVA because Cathay disappointed me (review to follow). Check-in was pretty standard. It took a while because the person who checked us in was new. How did I know? Her name bar said "in training". The company decided it would be more fun to have passengers ask her how long she has been in training instead of her name. I think its funny and just a bit irritating when people queue up near the gate door when its not their time to board yet. They block the people whose row numbers have been called. That's not the airline's fault, though. Boarding an international flight seems easier than a domestic one. People move faster and get out of the aisle faster it seems. The flight attendants were super helpful with helping with bags. They were so proactive that there was no last minute struggle for bin space. We had some guy sitting in one of our seats and with a little help translating the ground staff was quick to find his correct seat. He was in the middle seat behind us and tried to take our window. Anyone would have tried to score a window seat in an empty row! The seats had lots of leg room. But I'm short so my opinion shouldn't count. One thing that's tough about being short though. Is sometimes I cant put my feet flat on the ground unless I scoot up in the seat. This made is a little hard to sleep. But I just reclined my seat and curled up on my side and did the best I could. I also had a face to face with my tray table. The food was hit or miss. My first meal was beef. I forget what the beef came with but the other items on the tray were fruit and a green vegetable I didn't like much. The beef was really good though! For breakfast the choices were congee or omelette. Since I'm sick of airplane omelettes. I chose the congee. It was really bland. I ate the yogurt and fruit and was happy. The flight attendants on our leg from SFO to TPE were all so so nice and it makes all the difference. From TPE to HAN it was a different story. Not that the flight attendants were mean but they definitely weren't as approachable as the first leg. It seemed like they just didn't enjoy what they were doing we had a chicken and rice dish for that leg and I really enjoyed it. There was no other option and I was expecting dry chicken but they surprised me. Overall I enjoyed my first experience with EVA very much. It wasn't the best I've ever had but its hard to fly for that many hours.
✅ Trip Verified | Taipei to Phnom Penh. I have flown EVA air many times and gained many reward points with the Infinity MileageLands. I received an email stating they would expire in April, so I booked a flight for March. It seemed good, as it only cost me to pay the airport taxes ($30), other than that the flight cost was covered by the points. Though I received a confirmation code, the bad news was that I was put on a waiting list. Customer service line is really difficult, nearly impossible to get a human on the line at their customer service number 1-800-695-1188. When I finally got a representative to explain what the waiting list meant, I was told, I may be taken off at any time, but probably be notified about up to 1 week leading up to the flight. I waited, but no notifications came. Finally 2 days before the flight, I contacted the Taiwan office and was told that the flight was sold out and I would not be able to get on the flight, or even buy a ticket for the flight. So, I was left without a flight option for that day. To get a refund of the $30 tax I paid, I would have to pay a $50 cancellation fee. Their loyalty program does not work or reward at all, only served to make things difficult, cause me to book an extremely higher priced and longer duration flight. I would not recommend EVA as their loyalty program does not treat it's customers well at all.
✅ Trip Verified | Bangkok to London in Premium Economy. Although the incoming flight from Taipei arrived slightly late we boarded on schedule. Seat configuration in Premium Economy is 2-4-2. My wife and I were seated in seats A and C, which gives good space. Cabin crew service was very polite although without the charm of some of the other Asian carriers. The meals served during the flights were good, we had the chicken and rice as the main course, which was tasty. Good selection of recent released films meant the 13 hour flight passed quickly. Although the flight had departed a few minutes late but because of the continuing avoidance of Pakistan Airspace we arrived in London around 25 minutes late. There was a quite a long delay for the luggage. When travelling this route in premium economy the choice is between BA and EVA, but until BA retires the near 20 year old cabins on this particular sector then EVA is the only real choice.
✅ Trip Verified | London Heathrow to Bangkok in Premium Economy. Check in at LHR T2 very quick and easy. Flight was about 20 minutes late due to the late arrival of the incoming flight due to the re-routing caused by airspace issues over Pakistan. This caused a late arrival in BKK and missed connection there but no fault of EVA Air. Seat was comfortable, I am 1.83m but no issue with legroom in premium economy. Cabin crew service was very efficient and the food was quite good, I chose the grilled chicken with noodles and it was quite tasty and moist. Drinks service is quite minimal, with small plastic cups for the wine, but not really an issue. I found the cabin a little cold for this overnight flight although the blankets provided were quite thick but a little small. Overall a good flight.
Leg room was not bad, but I found that being that close to the galley there were constantly other guests standing around and flight attendants coming and going made it difficult to fall asleep on a 10 hour + trip from Taipei to Vancouver. The dinner offering was quite disappointing with chewy overdone chicken is some sort of a mystery white sauce and the vegetables were a total overcooked mushy mess. Otherwise the entertainment offerings and new updated options and screens were pleasant surprize !