Turkish Airlines


Customer reviews

10/27/2019 C Milr

Not Verified | Los Angeles to Istanbul. Super hot cabin on a long flight. I think they like it warm, but it is really stifling for a long flight and adds to the discomfort of a long journey. Crew stingy with ice and drinks - only give one ice cube per drink which melts right away. Terrible website - could never reserve seats. Th...

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10/27/2019 M Kasiriv

✅ Trip Verified | Lvov to Istanbul. I’m very disappointed of the service of Turkish airlines personnel in the airports. They are completely unhelpful and super rude. Moreover today we had a supervisor who was asked for help and refused after checking our passports origin. Thats unbelievable. Im deeply discussed with these peopl...

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10/25/2019 Tabeen Raoof

Not Verified | Istanbul to Toronto. Very bad experience and rude staff. It’s like they are flying you for free! None of my requests were addressed and I had to ask multiple times. Never flying with them again!

10/24/2019 C Kurzen

✅ Trip Verified | Istanbul to Hamburg. I ordered a gluten free meal. I was given a bulgur meal containing wheat. I warned this is not a gluten free meal but they insisted on serving this meal. I didn't want to eat this meal because it contains gluten. When I reported this situation as a complaint to Turkish Airlines, they said...

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10/19/2019 E Genis

✅ Trip Verified | Ankara to Dalaman. No problem or hassle on the ground. Promptly departed and landed. Seat pitch was quite bad, uncomfortable seating. No problems with the cabin crew. Flights to and from Dalaman are usually problematic during summer, October is just sublime. To my surprise, the flight was full. Turkish offers ...

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10/18/2019 Michael Asher

✅ Trip Verified | Istanbul to Denpasar Bali. This was one of those flights which, unfortunately, was far from the high standards to be expected of Turkish Airlines. When I checked in I found that my seat had been changed from that which I selected a couple of months earlier, even though the seat configuration was unchanged. We ...

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10/17/2019 Alan Kay, Airbus A321 (321) v1 seat 2D

Boarding at IST was fairly quick with priority given to Business Class passengers. Welcome drinks were served rather late due to the constant stream of passengers queuing to move to the rear of the aircraft. The seat was quite uneven and I suspect rather old. The cabin service was good with a hot breakfast served shortly after t...

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10/16/2019 A Mahood

✅ Trip Verified | Istanbul to Hamburg. At the gate, one of the staff took a photo of my passport from his personal phone without my permission and when I asked how he can take a photo of my passport from his phone, He said "We do that normally" and showed how many photos of passports he has. Has Turkish Airlines heard of somethi...

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10/16/2019 P Marveyd

✅ Trip Verified | Amsterdam to Istanbul. We expect more from Turkish Airlines. I was at Amsterdam airport. The staff of Turkish airlines was rude told me I cannot bring my laptop bag and a cabin suitcase inside the airplane? People were bringing 3 bags and luggage inside the airplane but no one told them it is wrong! The airpl...

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10/15/2019 Jane Howarth

✅ Trip Verified | Gatwick to Hurghada via Istanbul. Absolutely the worst experience. Avoid them at all costs. The initial flight was delayed for no obvious reason at Gatwick for two hours and half the plane had connecting flights with a 2 hour stop over. We managed to make up some time during the flight so the pilot drove round...

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10/14/2019 S Keane

✅ Trip Verified | Istanbul to London. I have never in my life experienced such rude and unhelpful service - my experience was completely devoid of service. The staff were arrogant, rude and lazy. I was going through Istanbul from another part of Turkey to London. I had just enough time to make the flight but instead of helping m...

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10/14/2019 Miriam Marino

✅ Trip Verified | New York to Tel Aviv via Istanbul. Excellent service round trip. Great staff. Great food. Thankful for their care during such a long flight. Kit with eye mask, ear plugs, tooth brush, toothpaste, slippers, socks. Headset for audio listening of movies and/or music.

10/13/2019 B Fraser

✅ Trip Verified | Birmingham to Doha via Istanbul. I have booked a roundup trip with Turkish Airlines and it was semi-flexible because I was not sure about my return date so I decided to book and later change once I know when to return by paying the extra fare charges. Once I arrived at Birmingham I later decided to rebook my re...

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10/12/2019 N Maronova

✅ Trip Verified | Istanbul to Denpasar. Would never recommend this airline even for anyone. Customer service is the worst I ever experienced, started from call center and ends at ground service. Rude, disrespectful and totally careless. Fly with them if only you want to fell like you owe them using their airlines. Never again.

10/12/2019 T Eldem

✅ Trip Verified | Istanbul to Boston on Turkish Airlines. Following a great stay at Turkish’s lounge, I made my way to the gate and we through the tertiary security screening which is customary for all flights into the U.S. Despite the multi-billion dollar new airport, we were bussed to the aircraft which reminded me of the old...

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10/10/2019 K Smith

Not Verified | Mauritius to Manchester via Istanbul. One of the worst airlines I have ever experienced. Staff are rude and unaccommodating. Seats have zero leg room and are so hard it’s like sitting on a wooden stool for 9 hours! Trying to explain that this has aggravated my arthritic spine was pointless. Food is terrible. The w...

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10/10/2019 M Madinas

✅ Trip Verified | This airline needs seriously think about giving a good customer service, ground staff don’t care about passengers at all, they act as if they have paid our trip. If Turkish airlines is looking forward to compete with other major airlines and be a winner with their new expansion. Only way is to give 100% best c...

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10/9/2019 SeatGuru User, Boeing 777-300ER (77W) seat 40H

40H has large space in front but the galley is next to it. I could not stretch my legs out because my feet were being stepped on. At least 15 times on the flight. 6 of those were by flight attendants coming out of the galley. The others were people coming down the aisle which jogs at that point because of the alley. I will nev...

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10/9/2019 SeatGuru User, Boeing 777-300ER (77W) seat 23K

Although this seat is missing a window, that makes a flat surface to sleep on overnight flights, especially with the extra legroom. Will be my preferred seat for coming reservations.

10/8/2019 C Lee

✅ Trip Verified | Be wary with this airline. It’s my second flight with Turkish Airlines. My first one was a few years ago and that was normal. This one was bad. I booked a return ticket from Hong Kong to Kiev via Istanbul but I had an accident in Kiev and needed to change to the next day. The only way to do this was calling the...

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