Garuda Indonesia


Customer reviews

9/11/2019 Olaf Heinrich

✅ Trip Verified | From boarding to getting off, just fantastic! Our flight from Singapore to Jakarta with Garuda Indonesia was surprisingly good. Friendly ground crews take care of the needs of passengers and help where they can. There was no delay on our flight. The cabin was clean and in very a good condition. Although the br...

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9/10/2019 Jonathan Rodden

✅ Trip Verified | Flew on GA683 Sorong to Jakarta. Check in was fast and efficient, however going through security took time as only a single lane was open. I did not have much time as I arrived from a connecting flight, therefore I did not visit the local Lounge. The cabin crew as normal on Garuda gave a warm welcome with genui...

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9/7/2019 Michelle Boemo

✅ Trip Verified | Bali to Melbourne. I was disappointed flying home from Bali as the website stated flying business class I was allowed 40 kilos in one suitcase when I arrived at check-in I was advised the limit was 32 kilos in one suitcase so I had to repackage my bag at the airport. On returning I spoke with my travel agent an...

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9/6/2019 Y Salam

✅ Trip Verified | What a nice experience with Garuda Indonesia from Jakarta to Denpasar. Nice cabin, Good food, very warm welcome from the cabin crew. I should say Garuda is still one of the best airlines in Indonesia also in the world. I can feel Indonesia warm hospitality on the plane! Can't wait to countinue my trip with Garu...

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9/3/2019 Sheital Jiven

✅ Trip Verified | General flight was good and took off and landed on time. Movies could have had a better collection for such a long flight. Snacks and drinks were only served with meals and nothing in between. Vegetarian meal was the same food for all 3 meals, very disappointing.

9/3/2019 Kasem Liu

✅ Trip Verified | Tanjung Pinang to Jakarta. Expensive, poor food and beverage, for a domestic flight which took just 80 minutes they served a small bun, a pack of peanuts and 200ml drinking water. Video screen did not work well

8/31/2019 Jonathan Rodden

✅ Trip Verified | Flew on GA682 Jakarta to Sorong. Check in was straight forward and going through security was fast. The domestic Lounge in Jakarta Terminal-3 is large, but it lacks food, snacks and drinks. The snacks and food that were available was very limited, which meant I had to go outside to buy food. Boarding the flight...

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8/30/2019 W Lewis

✅ Trip Verified | Flew from Jayapura to Surabaya via Makassar on 2 different aircrafts. The 1st flight was really 5 star: comfortable seats, great food, several drinks, good inflight entertainment. The 2nd plane from Makassar to Surabaya was smaller, food a basic snack, no entertainment - overall a real disappointment.

8/27/2019 P Birdsall

✅ Trip Verified | Perth to Denpasar. Absolutely appalled. Dirty plane, service has declined a lot. Plane type not the one we booked. Surly hostess on the way out. Broken seat both ways. In flight entertainment was ou dated.

8/20/2019 P Neumann

✅ Trip Verified | Tried to change a reservation on a flight from Sydney to Yogyakarta via Jakarta. Not possible to phone anyone in Australia after office closing hours. First time I got through on one of the Call Centre numbers in Indonesia using Australia land line. Got a lengthy ad for one of the shows to take place in Indone...

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8/20/2019 J Keane

✅ Trip Verified | Denpasar-Bali to London via Medan. Booked 2 x extra legroom economy class flights to and from Bali. Our flight times, outbound and inbound - were changed multiple times, culminating in Garuda cancelling our return flight altogether. When challenged, the airline did rebook our return flights but sold our extra ...

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8/20/2019 Yael Levi

Not Verified | After a nice holiday visiting family, we return to Indonesia. Booked a ticket Tel Aviv-Amsterdam-Jakarta with KLM, however, the Amsterdam-Jakarta part was flown with Garuda as KLM and Garuda are both members of SkyTeam. We were very satisfied with the flight. Attentive service from the stewards, seats were soft a...

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8/19/2019 Jonathan Rodden

✅ Trip Verified | Flew on GA823 from Singapore to Jakarta on the 07:25am flight. Check in was fast and efficient. The lounge now used by Garuda is the Marhaba lounge, which is good as they have a good selection of food, snacks and drinks and lots of space for working. The plane was parked remotely so we had to use a bus to the ...

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8/15/2019 Robert W, Boeing 777-300ER (77W) v2 seat 63A

AMD - CGK - AMS 62C & 63A Thankfully 3-3-3 seating on this B777 Other option on this route is the unbearable and horrific 3-4-3 with KLM. Absolutley no complaints! Excellent cabin crew, comfortable seats, good legroom, not sure why these seats are marked yellow and red as there was very little traffic for the rear toilets. Book ...

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8/4/2019 Jonathan Rodden

✅ Trip Verified | My family and I Flew on the GA086 from Medan to London Heathrow. We used Garuda on a connecting flight from Jakarta to Medan as the flight schedule had changed at the last minute. We were able to check in all our luggage directly to London. The Check in process at Jakarta Terminal-3 was a pleasant experience a...

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8/2/2019 Bimaseta Rachmanda

✅ Trip Verified | Sorong to Jakarta. Awful ground staff, rejects my baggage and told me to send my baggage to cargo by myself. Paid another US$30, urged to wait 5 hrs after arrival at CGK, my baggage was dropped in Cargo Terminal and paid another US$10 in CGK. Awful ground services. Flight was okay.

8/1/2019 G Lam

✅ Trip Verified | Service was as expected from Garuda excellent. The Airplane was not the newest (considering it's an 737 you might not want the newest anyway, which luckily are still being grounded world-wide). Legroom was decent for the short haul flight, IFE working nicely with reasonable choices of content, the provided hea...

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8/1/2019 R Walemsa

✅ Trip Verified | Jakarta to Makassar. We got promo price for this ticket in 2018. Helpful check-in staff, Fast check-in, no queue for check-in. Delicious food, great drink choice, the flight attendant are very nice. But, we wait quite long for baggage. Nice flight experience.

7/31/2019 L Wanesarto

✅ Trip Verified | Singapore to Makassar via Jakarta. A Trip to back home, Great service, great staff. Smooth take off. good choice of food & drink. Great choice of in-flight entertaiment. Short time of waiting baggage.

7/27/2019 A Chorkeli

✅ Trip Verified | Denpasar to Xian. This review is about a flight I haven't taken yet, and may not get to take. In May I purchased a direct flight from Denpasar to XI'an for August 5th directly through Garuda's website. Today (July 24), I got an email from Garuda with a table that showed the date of the ticket I booked (the 'ol...

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