Kenya Airways

Fleet


Customer reviews

8/28/2019 Coen van Loon

Not Verified | Amsterdam to Dar es Salaam via Nairobi. During the outward journey, I had a three-hour delay from Nairobi to Dar es Salaam. The airport in Nairobi has very poor facilities so the wait was very unpleasant. During the flight to Dar Es Salaam, I left my headphones on the chair. A day later I contacted immediately but...

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8/23/2019 Hannes Garben

✅ Trip Verified | I'm very happy with the service. I had a flight from Bangkok via Nairobi to Addis. Originally I booked the flight with a transit time in Nairobi. So I arrived in the morning and the original flight was supposed to go in the evening. In Bangkok they also checked me in for the second flight in Nairobi. Although I...

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8/2/2019 Anders Pedersen

✅ Trip Verified | Kigali-Bujumbura-Nairobi-Dubai on 31 July 2019 on an old E190 and on a newer B787, respectively. Faultless travels, first flight to NBO via BJM on time, 2nd flight delayed 70 Minutes. Check in KGL was fine but slow. Could not check in my baggage to final destination but at least they could transfer it beyond D...

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7/27/2019 V Taylor

Not Verified | New York to Dar es Saalam via Nairobi. We will never fly this airline again. We flew JFK to Nairobi non-stop on June 29th and returning on July 11th. Firstly, the customer service is unbelievably terrible. Every stewardess was rude, and never helped . They huffed and puffed when you kindly requested something as...

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7/1/2019 Anders Pedersen

✅ Trip Verified | Dubai to Kigali via Nairobi on 30th June 2019 on B787-800 and E190, respectively. My ticket was in economy and very cheap. I bid for an upgrade for the 1st leg and it was accepted 2 days before and they reissued ticket. However, due to serious delays by Cathay Pacific entering Dubai (from Saigon and Hong Kong)...

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6/16/2019 Anders Pedersen

✅ Trip Verified | Flew NBO-ADD on an early morning flight KQ400 on 14/6-19. Delayed in NBO 1.5 hour due to technical issues with the aircraft (an old B737-800). On board eventless, and FAs were in a good mood. Aircraft 80% full(?). Drinks fine. Inedible baked snack served. Special meals not provided. Trip was rescheduled by Keny...

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6/11/2019 G Pearson

✅ Trip Verified | Johannesburg to Nairobi. Super impressed with Kenya Airways. Bright and airy cabin on the Boeing 737-800, very attentive crew and nothing was too much trouble, food excellent and possibly the best steak I've ever had on board.

6/10/2019 Abdallah E, Boeing 737-800 (738) seat 19A

The exit row window seat doesn't have a proper arm rest, instead a jetted out half arm rest from the door. It makes sitting comfortably or even sideways a bit uncomfortable.

5/18/2019 Anders Pedersen

✅ Trip Verified | Addis Ababa to Kigali via Nairobi on 16-17th May 2019 on B737 and E90, respectively. Got my ticket reissued in airport in ADD due to No Show (I was late from previous connection on different ticket). That costed me 300 usd, same amount as I paid for original (return) ticket. The Station Manager in ADD went the...

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5/18/2019 Anders Pedersen

✅ Trip Verified | Bangkok to Addis Ababa via Nairobi. Transited in BKK from Vietnam and boarded after midnight 15th May 2019. Aircraft were the old Boeing 787-8 and 737, respectively. I like KQ (we have had our issues). In BKK they were professional and appeared as a true legacy carrier This, even I travelled on a strongly prom...

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5/6/2019 M McDaniel

Not Verified | Nairobi to New York. Most uncomfortable flight I've been on. I'm 5'4 and my knees were in the back of the seat in front of me. The food is terrible and drinks are few and far between. The movie selection is slim and the earphones are janky. I guess you get what you pay for but I'll NEVER fly this airline again. I...

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4/25/2019 N Garbes

✅ Trip Verified | Nairobi to Dakar via Abidjan. I have no idea why the airline is called the Pride of Africa. Maybe because it compares to some other very bad airlines in the region. Ok, the plane seemed good and the seats had a PTV which is pretty good and a newly introduced feature. That's about it. At Jomo Kenyatta the check...

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4/19/2019 Marius Henkel

✅ Trip Verified | I flew Kenya Airways on my return flight from Lilongwe to Amsterdam via Nairobi. Kenya Airways connects Lilongwe with Nairobi through a direct and different stopover flights via Lusaka and Nampula. I took the direct flight which leaves Lilongwe at 2:40 at night and lands in Nairobi 2 hours later. Check In at L...

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4/5/2019 Ryan Chao

✅ Trip Verified | Flew with KQ on New York to Nairobi / KGL-JFK (via NBO). JFK-NBO flight was quite full and left 30+mins late as it waited for connecting passengers. Even then arrived Nairobi 50 mins early due to the strong tail wind and it was very bumpy flight. Cabin crew was attentive enough. Meal was just adequate enough. L...

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4/5/2019 Marius Henkel

✅ Trip Verified | Nairobi to Lilongwe. I came into Nairobi on an Air France Flight from Paris, connecting on Kenya Airways flight to Lilongwe. Compared to Addis Ababa, Nairobis Airport seems very organized and the security check was fast. There was good Wifi and charging ports in the waiting area. Kenya Airways uses the small E...

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4/2/2019 R Heane

✅ Trip Verified | New York to Entebbe via Nairobi. 6 sectors flown in three weeks and very impressed by their package generally. All flights on time, good service in the air, entertainment system excellent on Boeing 787 to NYC, three good meals provided and ample(although very poor quality/cheap spirits offered) refreshments. T...

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3/3/2019 H Bridges

✅ Trip Verified | Johannesburg to Nairobi with Kenya Airways. Food choices poor, no alternative or vegetarian option. Two drink trolleys on an 8 hour flight. My suitcase has been broken during transport. Staff not overly helpful on flight.

2/24/2019 Robert Lawlor

✅ Trip Verified | I cannot thank the ground staff of Kenyan Airways at Nairobi Airport enough. As a result of bad paperwork, I found myself stranded on Friday, February 22, 2019, not able to flying to DRC, with no phone, no internet, no entry visa, or hotel, the staff of Kenyan Airways got me settled. Within an hour, my problem...

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2/3/2019 H. Lambrecht

✅ Trip Verified | Monrovia to Bangkok via Nairobi in October 2018. The flight Monrovia to Nairobi (with a stop in Accra) is on a B737; the flight Nairobi to Bangkok on a B787. I also did a number of other flights the past years (e.g. Entebbe - Hanoi & Johannesburg - Bangkok). Both flights last year (as well as the ones earlier)...

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2/3/2019 S Takazura

✅ Trip Verified | Bangkok to Nairobi. Boarded at 12 midnight and were in the plane on the tarmac for 4.5 hrs and told to disembark since engineers had failed to fix a technical problem. The staff was rough and the hotel we were driven was not ready as the airline had not told them of people coming. It took me 4 days to travel f...

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