Kenya Airways


Customer reviews

2/21/2018 SeatGuru User, Boeing 787-8 (788) seat 5F

This business seat is nice automatic system easy to use, nice confort ... I flow 9 hours betwin Amsterdan & Nairobi! I slep well full flat bed !!!

2/10/2018 Akshey Shah

✅ Trip Verified | I will never fly with Kenya Airways again! Or a heads up for anyone who is daft enough to fly Kenya Airways. They call themselves the Pride of Africa! I would like to challenge that and say they are the hustlers of Africa. They have left me stranded in Kenya with half my family on the flight and put a suspensio...

Read More
1/19/2018 Patrick Kamanga

✅ Trip Verified | Mombasa to Guangzhou via Nairobi. The Boeing 787 is a must try service on long range routes and they have great inflight service. I only got confused at the number of times cabin crew changed but still great, good food, great sleeper seat. I would fly again. Only let down ground crew especially in Guangzhou ...

Read More
1/9/2018 Teddy Gough

✅ Trip Verified | We arrived in Dubai and searched for our baggage for 2 hours, got sent from pillar to post until we were eventually sent to the baggage claims dept, only to be told there wasn’t enough time to put our baggage, 4 suitcases, on the plane in Nairobi, so it was left behind, but it would arrive the following day at ...

Read More
1/5/2018 SeatGuru User, Boeing 787-8 (788) seat 32J

There is no window in this row!

12/29/2017 Busisiwe Mabuza

✅ Trip Verified | Dakar to Johannesburg via Nairobi. A colleague and I were booked to travel from Dakar to Nairobi and from Nairobi to Johannesburg. The point of taking this route was to get to Johannesburg before noon on Saturday 9th in order to attend to other commitments there. Kenya Airways seemed the most convenient for ou...

Read More
12/27/2017 K Reate

✅ Trip Verified | Johannesburg to Addis Ababa via Nairobi. Upon arrival in Addis Ababa, I collected my suitcase - only to find that it had been terribly damaged. What’s more is that I paid extra to have the bag wrapped in South Africa. I immediately went to the baggage help desk, where I was given a reference number and told th...

Read More
12/13/2017 A Kaliyami

✅ Trip Verified | Average to very poor experience. They lost my baggage and still have not provided any update or response to my several enquiries to date. I was on their flight from Dakar to Lusaka (and later to Heathrow and back to Dakar). I flew out on 4th November, arrived in Lusaka on the 5th. The bag did not arrive. I made...

Read More
12/13/2017 S Mavanee

✅ Trip Verified | We travelled Business class from London to Cape Town via Nairobi and Kenya Airways lost our bags! We have spent our entire last 2 days trying to get this sorted with Kenya Airways and the Customer Service representatives cannot be bothered. We have been directed round and around in circles. Never would we pay ...

Read More
12/7/2017 Zulekha Mmbaga

✅ Trip Verified | Dar Es salaam to Bangkok via Nairobi. I had the worst experience with Kenya Airways. My flight got canceled for 7hrs, they provided us with accommodation in Nairobi. However, one of the staff at the airport in Nairobi told me Kenya Airways isn’t responsible for my ticket from Bangkok to Phuket because it was ...

Read More
11/1/2017 SeatGuru User, Boeing 787-8 (788) seat 23A

AVOID AVOID AVOID. I picked this seat because of it's close proximity to the toilets - being an 8.5hr flight! Sitting my the toilets doesn't bother me in the slighest but this seat - this plane - so awful. So little room. The bad things you hear and read about the Dreamliner 787-8 are all true and this is coming from someone who...

Read More
10/31/2017 Naryan Boxi

✅ Verified Review | Mumbai to Khartoum via Nairobi. Kenya Airways is not bad. Flights are in time, but found some cabin crew not fully experienced. Food and beverages are acceptable. But lack of option and choice of service for the last seated passengers. Inflight entertainment is okay but not updated.

10/17/2017 Thomas Yebei

✅ Verified Review | Nairobi to Amsterdam. The announcement about boarding times were clear during the waiting period. Boarding gates opened early enough. It was easy to locate the gates as the airport is clearly marked and well lit. The Boeing B787-8 is new, even though the seat i had was somehow uncomfortable but with adequate...

Read More
10/11/2017 L Dreyson

✅ Verified Review | Dar es Salaam to Bangkok via Nairobi. It is obvious why this airline is in deep financial trouble. None of the payment methods on their website work - we tried several different credit cards from different banks from accounts in different countries (including East Africa) and none of them worked. Flights nee...

Read More
10/4/2017 Lorraine Pillay

✅ Verified Review | Zanzibar to Johannesburg via Nairobi, we were told that due to overbooking, we must take a later flight about 4 hours. They always overbook a flight so we were the unlucky ones who have to take a flight four hours later, with zero consideration for the inconvenience caused. There will be no compensation as t...

Read More
9/27/2017 David Taylor

✅ Verified Review | London to Dar es Salaam via Nairobi. Heathrow to Nairobi was full, had an aisle seat, but cushion was well worn. Evening meal served by efficient cabin crew. Meal and breakfast was better than on some better known airlines. Nairobi to Dar es Salaam on Embraer 190 was a pleasant flight, comfortable leather se...

Read More
9/27/2017 B Vincent

✅ Verified Review | Dar es Salaam to Mahe via Nairobi at a very reasonable price. I was surprised (and a little nervous) that my connection in Nairobi was only 50 minutes - what could possibly go wrong? - but on the day, everything went like clockwork. The first flight was in an Embraer, very comfortable and even had USB ports....

Read More
9/16/2017 SeatGuru User, Boeing 787-8 (788) seat 11E

PLENTY of leg room, but baby baskinets can be bothersome

9/6/2017 P Leane

✅ Verified Review | London to Nairobi. The aircraft was a fairly new Boeing 787. I cannot fault the crew, aircraft cleanliness, seat comfort and pitch all were fine on an Economy Cabin flight. My onboard entertainment system did not function on either the outbound or inbound flights on the London Nairobi flights. the sound acc...

Read More
9/4/2017 W Ladine

✅ Verified Review | Nairobi to Paris. We were in the lounge when an announcement was made the flight was delayed. The next thing we knew we were called to "final boarding". Arrived at the gate to confusion. Once we were boarded the confusion continued. Lots of chatting among staff at the doors for about 20 minutes. During that ...

Read More