Kenya Airways

Fleet


Customer reviews

9/4/2017 H Corcoran

✅ Verified Review | Nairobi to Dar es Salaam. This airline is in deep financial crisis and flights are unreliable. Airline management and customer service is very poor quality. The aircraft seem to be in reasonable condition and the crew also seem OK, the problem is the rest of it. Prices are high. Unfortunately the more or les...

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7/21/2017 P Woodman

✅ Verified Review | Johannesburg to Bangkok via Nairobi. Johannesburg to Nairobi the staff were rude and you felt like you were the one being inconsiderate when asking for any help. The flight was ok just the cabin crew were unfriendly and unapproachable. The second flight was from Nairobi to Bangkok and experienced the same i...

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7/21/2017 D Tang

✅ Verified Review | We bought a return flight between Guangzhou and Nairobi, while from Guangzhou to Nairobi is via Hanoi and from Nairobi to Guangzhou is via Bangkok. When we were checking in just now for our flight back to Guangzhou, we confirmed our destination with the staff, but they still gave us boarding passes which sai...

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7/17/2017 Berno Verwey

✅ Verified Review | Took a flight from Johannesburg to London (via Nairobi) and a return from Amsterdam to Johannesburg (via Nairobi). I was pleasantly surprised by the airline and staff members. All flights departed on-time and arrivals were ahead of schedule. What the airline lacked was made up for by helpful crew members. I ...

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7/12/2017 Sven B, Embraer 190 seat 1J

If you are tall (over 1.85 CM), forget about the first row at all, you won't be able to stretch your legs at all.

7/5/2017 Antony Wepener

✅ Verified Review | Johannesburg - Nairobi - Johannesburg outbound 25 June 2017, inbound 1 July 2017. Was on B787-8 for the first time. Very nice aircraft indeed and great leg room. FA's were great on both routes. On the outbound flight before we left the terminal we were served water and soda and towels. Snacks served as soon ...

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4/30/2017 Jeremy Plaskett

✅ Verified Review | Hanoi to Johannesburg via Nairobi. We had the misfortune of experiencing 'the pride of Africa' on our honeymoon to Vietnam in April 2017. Our negative and unpleasant experience with Kenya Airways culminated in the loss of my wife's luggage upon arrival in Johannesburg. After numerous phone calls and emails, ...

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4/29/2017 N Hanewe

✅ Verified Review | Lubumbashi to Nairobi. As bad as Lubumbashi is as Airport, as great was the service by the Kenya Airways ground crew. I could check my baggage all the way through to Zurich and received all boarding Passes even as I switched from Skyteam to Star Alliance. The whole check in procedure took only 5 minutes. The...

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4/21/2017 SeatGuru User, Boeing 787-8 (788) seat 1D

Seats 1D and 1F do not have overhead storage space. The pilot bunks are located in the crawl space directly above these seats and the stairs are on the other side of the bulkhead divider. Plane 5Y-KZA thru 5Y-KZG all need maintenance even though they are fairly new at about 3 years old (I've flown on planes A, B, C and G). The l...

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4/19/2017 Fahad Hendricks

✅ Verified Review | Johannesburg to Mombasa via Nairobi. Due to technical issues with the original airline, we were rebooked on Kenya Airways. Boeing 787 was in in mint condition. Warmly welcomed by the purser and shown to our seats. The business class is called Premium World and seats in a 2-2-2 configuration with fully reclin...

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4/19/2017 Peter Raes

✅ Verified Review | Amsterdam to Johannesburg via Nairobi. Clean airplanes, welcoming crew. Departures on time. Service onboard was efficient and friendly. Catering just enough, portions rather small but tasteful. In-flight entertainment poor as well as the quality and availability of working head-sets. Good first experience, t...

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4/16/2017 Hamdhan Bathurutheen

✅ Verified Review | Despite a 2.5hour delay due to technical issues, the flight went on fine. A wide variety of food options were available, and the food was average. Seats were comfortable with excellent recline, and large (comfy) blankets are provided for sleeping. The bathroom at the front of the aircraft is quite small and ...

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4/13/2017 H Allen

✅ Verified Review | My Kenya Airways flight from Nairobi to Paris (a codeshare with Air France) was delayed and eventually left 14 h after the scheduled time. We had to queue for almost an hour at 1.30 am to get a voucher for a taxi as they were all written by hand and we were not given a hotel voucher, just told to go to a hot...

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4/9/2017 A Young

✅ Verified Review | Djibouti to Antananarivo via Nairobi. My last 6 flights with Kenya Airways, I have had 5 delays in the span of 2 months. That's unacceptable and unprofessional. What is more They don't communicate with their clients out of total disrespect. Has the Pride of Africa become the shame of Africa? Time will tell bu...

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4/9/2017 A Young

✅ Verified Review | Djibouti to Antananarivo via Nairobi. My last 6 flights with Kenya Airways, I have had 5 delays in the span of 2 months. That's unacceptable and unprofessional. What is more They don't communicate with their clients out of total disrespect. Has the Pride of Africa become the shame of Africa? Time will tell bu...

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3/26/2017 P Benedoix

✅ Verified Review | Flew the day flight Kenya Airways from Nairobi to Amsterdam in the new Boeing 787 and I am really not impressed. The 787 is certainly an improvement in comfort and reduce negative effects of flying, but the Business Class of Kenya Airways is just no match for the price, which is 40% more than competition. Al...

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3/26/2017 P Benedoix

✅ Verified Review | Flew the day flight Kenya Airways from Nairobi to Amsterdam in the new Boeing 787 and I am really not impressed. The 787 is certainly an improvement in comfort and reduce negative effects of flying, but the Business Class of Kenya Airways is just no match for the price, which is 40% more than competition. Al...

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3/14/2017 L Drew

✅ Verified Review | Bangkok to Nairobi, and I was very impressed with them. I was taking a school group to Africa and originally was trying to fly Ethiopian or Qatar, but both were booked out so we went with Kenya Airways. We were met at Suvarnabhumi Airport by an agent of the airline as we were a group and check-in was very sm...

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3/14/2017 L Drew

✅ Verified Review | Bangkok to Nairobi, and I was very impressed with them. I was taking a school group to Africa and originally was trying to fly Ethiopian or Qatar, but both were booked out so we went with Kenya Airways. We were met at Suvarnabhumi Airport by an agent of the airline as we were a group and check-in was very sm...

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3/10/2017 C Olgiati

✅ Verified Review | London Heathrow to Nairobi. The inbound aircraft from Nairobi was late into Heathrow, we had to briefly go back to the gate with a maintenance issue. One of my reading lights didn't work but these things happen with airlines. The crew was great, the cabin was spotless and meal delicious. They held the connec...

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