Customer reviews

10/4/2019 Nadir J, Airbus A330-200 (332) v2 seat 30

Pretty nice seat! Very comfy and clean!! :D

10/3/2019 B Jiminez

✅ Trip Verified | Flew Fortaleza to London Heathrow via Amsterdam Schipol in J/Business: FOR to AMS on an A330: On-time departure. Clean aircraft. Solicitous crew. Good IFE. Pre-dinner wine was a disappointment. Food was good (better than British Airways) but again the wine with it was a disappointment (I think KLM are cutting c...

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10/2/2019 Silvana Marcon

✅ Trip Verified | Amsterdam to São Paulo. We traveled to Amsterdam in September / 19 on KLM. It was our first flight with this company. Both on and off we were delighted by the kindness and attention of the cabin crew. From the moment they passed the departure gate smiling and greeting everyone, including in Portuguese until th...

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9/30/2019 Cyrus Maram

Not Verified | Houston to Barcelona via Amsterdam. My Family and I were supposed to have a connection to Zurich and then onwards to Barcelona. Until there was one problem. Swiss Air's aircraft had a mechanical problem and everyone was rushing to the check-in. It looked like everyone was going to Zurich as their final destination...

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9/28/2019 Joe M, Airbus A330-300 (333) seat 3G

The cabin has been fully retrofitted to World Business. The seats are now fully lie-flat. The layout is 2-2-2. I prefer herringbone, but this layout was pretty good - especially for couple, as it isn't as isolating as herringbone. Bad though if you have the window and don't know the person next to you, as you have to climb...

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9/28/2019 Elaine Loh

✅ Trip Verified | Paris to Amsterdam. Cramped with little leg room. Dinner came in a box, which I refused. There is also little room available in the overhead compartment due to extra payments to be made for check in baggage. Fortunately, it was only an hour’s flight - but definitely not comfortable.

9/27/2019 SeatGuru User, Boeing 787-9 (789) seat 1A

The over head compartment is small, the first two middle rows have no over head compartments so they share with 1A and 1K, which if you board at a later stage, you might not have immediate space over you especially if you have more than one bag

9/26/2019 E Haledi

✅ Trip Verified | Oslo to Luxembourg via Amsterdam. I have flown with KLM several times and it always have had delay. Last time because of my first delayed flight (20-30 minutes) I missed my short connected flight (one hour stop between flights so by this delay I only had approximately 15 minutes to get to the gate before it's ...

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9/25/2019 Yudha Fitriansyah

✅ Trip Verified | Kuala Lumpur to Jakarta. Flight with KLM is not as beautiful as I imagined. The boarding process is so complicated and takes a long time. Service from the cabin crew seemed very rushed. When I asked for a cup of tea, they said they would immediately deliver it to me but until the plane landed in Jakarta the tea...

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9/23/2019 Elaine Loh

✅ Trip Verified | Amsterdam to Paris with KLM. 45 mins to drop off luggage due to the massive queue. The plane was old - fortunately the flight was only 50 minutes. Sad sandwiches for lunch. Seats were really tight - it’s a true cattle class but bearable for 50 minutes.

9/21/2019 B Blundell

✅ Trip Verified | Hanover to Vancouver via Amsterdam. I bought a KLM roundtrip ticket online from Germany and paid 1200€ and bought a flexible option. But now, when I want to change my return date, they don’t accept it, despite paying for a flexible changeable ticket. Now, I have to buy a new ticket and I’ll miss this flight com...

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9/19/2019 A Garner

✅ Trip Verified | Amsterdam to Kigali. Check- in via Whatsapp, seat reservation quite expensive, best seats already taken, inside, not taken seats are blocked. Seat is very thin but comfortable, own touchscreen, but lousy earphones, medium selection of movies etc. Food was disgusting, drink service so so. Toilets extremely smal...

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9/18/2019 Norman Brown

Not Verified | Durham Tees Valley to Cape Town via Amsterdam. KLM used to be a first class airline, and having traveled with them for over fifteen years without a single complaint, now find that in the past eighteen months they are devolving into a second class airline service. Passengers part with large sums of money sometimes...

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9/17/2019 Yu-Hsiu Chang

✅ Trip Verified | Taipei to Lisbon via Amsterdam and return. The ambience of the aircrafts was nice and quiet. The service was good. The seats were very comfortable. The food and drinks were fresh and healthy. I really enjoyed all four flights!

9/17/2019 Kenny O'Donnell

Not Verified | Copenhagen to Glasgow via Amsterdam. The worst customer service experience of my life belongs to KLM & City Bags. Nevertake a KLM 40 minute transfer through Amsterdam. You might make your flight but if your bags don't you won't see them for days, you'll spend hours on hold waiting to find out nothing and nobody w...

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9/16/2019 Linda Strom, Boeing 747-400 (744) Combi New Business seat 77A

Very basic business section - very little privacy between seats. Fine for couples traveling together, but window seat occupant must climb over the aisle seat to get out. Seat is behind emergency exit aisle.

9/16/2019 K Schaemer

✅ Trip Verified | Berlin to Cape Town via Amsterdam. Very mixed experience with KLM. I liked the airline for three reasons, they have nice staff, often very good deals, and it's relaxing in their planes, at least I thought so. On this trip, staff was super-friendly, charming, and pleasant That certainly is a big plus. Food and ...

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9/15/2019 Sophie Togsen

Not Verified | Amsterdam to Singapore. Very rude customer service. They threatened to off board me because I was reading my kindle during take off. The hostess was scared the kindle would slip my hand and reach her head. A kindle is lighter than a book (which the other passengers did read) and I would assume if the stop is so s...

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9/12/2019 G Ramanova

✅ Trip Verified | Toronto to Amsterdam. Absolutely horrible customer service! They canceled my plane (not delayed just cancelled) making me late for wedding and missing my connection in Amsterdam and now I have no way to get back either and no one there is willing to help! What a joke! Never fly with them.

9/11/2019 Norman Brown

Not Verified | KLM having changed their website earlier this year have made it very difficult for passengers to clearly understand the Terms and Conditions. Having travelled with KLM for over 15 years primarily to Cape Town and Europe have always understood that the cost of the ticket includes one checked in bag per person (23k...

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