✅ Trip Verified | Amsterdam to Washington. Extremely bad service from KLM Ground and air staff. Their computer systems are outdated and they haven't updated the latest visa on arrival countries for Indian passport holders. I was refused a boarding pass even though I showed them the new rules as published by UAE government. After an hour they issued me a boarding pass to Amsterdam and told me to fight it out in Amsterdam. It was either this or miss the flight. The food and service was average and the look you get if you order an extra coffee is priceless. The IAD-AMS route flies old planes which have the 3 pin attachment for headphones. I was lucky on both my flights to get a seat with loose headphone attachments which meant only the left earpiece worked. On my final leg, KLM managed to tear the bottom of my bag and I haven't heard a word from them and I have complained on mail, website and facebook. Took this flight as it was the cheapest option in December. I do regret my decision now.
Not Verified | Bristol to Atlanta via Amsterdam. Nothing either good or bad to say about the experience. Everything seemed to function smoothly including the crew. Tight 50 min connection in AMS, but still made the connecting flight with time to spare. Although huge I always the AMS is a very efficient airport. I didn't think too much of the food, but was also not the worst I've ever had. FA's seemed happy even though it was a NYE flight. They came with champagne to help celebrate the new year somewhere over Canada, but at the Dutch midnight hour. Overall reasonably happy.
✅ Trip Verified | Amsterdam to Cape Town. Flight was fine. Food is always poor. Staff is less friendly than other major airlines. Once you sign up for their Flying blue program, prepare for spam. They will use multiple different email addresses and require you to cancel each one separately. After having cancelled all newsletters (and waiting for 2 days as described), I still receive emails. Then, try and cancel your Flying blue program. Until recently, you still had to send a paper letter to France in order to stop the program. KLM provides multiple options for contact, all which are unresponsive and slow. Multiple people have called and waited for hours for urgent matters. They respond quickly on their facebook page in order to save face, but continue to tell customers to private message them, which is terribly slow. I will avoid flying with KLM and Air France again, even though I was a loyal customer.
Not Verified | Amsterdam to Atlanta. It was a good flight with good legroom, food and IFE. But the service is not the best for Economy. KLM have a little selection of music and movies.
For the extra money, this seat was completely worth the price. I am 5 foot 6 inches tall and sat in B seat after learning about the electronic boxes. My boyfriend (6 foot 3 inches), sat in C and was able to stretch his legs into my area and then I was able to stretch in the area to my left. There was so much room there we were able to put our backpacks from the overhead and have everything within our reach instead of continually getting up and down. At some point during the flight we did end up switching seats and he sat in B and completely stretched his legs into the opening.
✅ Trip Verified | Stockholm to Amsterdam. Please avoid this airline at all costs. In the past month, my fiancé and I have travelled by air on two occasions, both including KLM. The first occasion consisted of 2 KLM connections and one IcelandAir. During this process, my checked in luggage was misplaced for two whole weeks. When it finally arrived after I travelled to Sweden, I checked the baggage tags and realised it never made it to Iceland at all (meaning one of the first two flights messed up: both KLM. They put the onus completely on IcelandAir (which is fine) and made no customer service attempt to help the customer (not fine). Now, today: we awoke for an international flight 4 hours before it departed, and found an email notifying is that our flight had been cancelled and that we'd been put on an 'earlier flight'. The flight's checkin closed the same time we woke up. Rude awakening to say the least. Our travel agent couldn't help because KLM had confirmed the tickets without getting our input, nor even attempting to contact us directly. Mind you, our notification came in at 12.30am (from our travel agent), and when we arrived at the airport, the ticket staff grilled us asking us 'why we were checking in so late.' (and this was after explaining the situation). In my experience: KLM operate in bad practice, lose baggage, and point the finger at others every chance they get. Again, please reconsider using this airline if you can help it.
Good seat in a cozy cabin. Legroom is good and I'm 6'2". Since the 744 is part of the old fleet, the AVOD is outdated and it has to be rebooted (for the entire aircraft) sometimes.
This has sear has about double the leg room than Seat 10A
✅ Trip Verified | London to Amsterdam nothing special, Amsterdam to Mumbai a wonderful flight crew, biz section full. Aisle seat, comfortable weird indent on left side armrest, food awful, a smoked salmon/Thai salad? Mashed potatoes with green beans and two pieces of truly overlooked fish, no Dutch cheese lots of info about new cuisine. Crew there with drinks etc no interesting snacks and Dutch snacks can be superb, do not fly for food but expected better. Return flight on 6th January was transferred to Jet airways as KLM was over booked, seats face aisle so had two screens flashing away all night but got some sleep and only half a breakfast delivered. Lounge in AMS was packed so no food here and flight to London was super cold sandwiches. The crew to London were great. Plainly dissatisfied.
✅ Trip Verified | My wife and I flew from Jakarta to Atlanta with KLM. When I booked the flight it was nowhere mentioned that we would stop in Kuala Lumpur, as happened when I booked the flight from Amsterdam to Denpasar, that included a stopover in Singapore. That is not honest for such a “serious” airline. Therefore, in both flights we “lost“ around one hour and a half because of those stopovers. Besides, KLM’s system seems to be that of a third class airline since I was never able to change seats even though the system was inviting and “allowing” me to do it. Food in the Jakarta- Kuala Lumpur leg was indeed awful and in the rest of the trip was just bearable. After boarding the plane for the leg Amsterdam - Atlanta we observed something that was “strange”: the cabin crew in the back part of the plane did not show any interest in helping passengers solve their seat and hand luggage problems. The two crew ladies were very happy chatting aloud between themselves and showed no concern for the passengers. Poor service! We had’nt flown with KLM since a long time ago. We will avoid this airline as much as possible. In flight entertainment, movies in particular, is very limited. They have a limited and poor assortment of films.
Not Verified | Geneva to Vancouver via Amsterdam. I initially booked this over the phone and then the trouble started, 10 one hour expensive internationals calls, each time with a different agent who had no clue about the previous call to fix payment issues, errors etc. 2 months later a day before the flight booking still not in order, more errors, promised to fix things not lived up to etc. KLM never again for me. They need to learn first what a client is.
✅ Trip Verified | We had a flight from Oslo to Amsterdam. Because of fog at Schiphol airport the flight was cancelled. I had to take another fight from Brussels the day after and my friend had important meetings the day after. We called the call center in Amsterdam but it was too busy. We could not speak to a call center agent. We decided to immediately book a new KLM ticket for the same day but earlier. This flight was not cancelled. The tickets were 355 EUR for a very short flight. We expected KLM to refund the tickets as the call center was too busy and because of the force majeure situation. In the plane we met people that took the same flight as us but initially booked the later flight like us. They went to the airport and KLM (in fact SAS) staff booked them to the earlier flight FREE OF CHARGE. We called several times with the call center the day after but they didn't want to refund the 710 EUR. They said we had chosen ourselves to make extra costs. But for the airline (apart from credit card charges) it wasn't an extra cost at all. There were enough empty seats and we didn't take the flight the day after KLM booked us on later in the evening. They said we could try to get money back from travel insurance. They offered 2 vouchers as leniency but this was by far not the 710 EUR we had to pay for a very short European flight. Apart from the issue described my plane chair was broken and could not stand completely straight. It was a very old aircraft and they did not invest in a new chair which is absolutely UNACCEPTABLE and UNSAFE. So for a price of 355 EUR I had to sit in a broken chair. Very bad customer service and we never thought KLM was capable of doing this. Even Ryanair treats his customers better.Shame on you KLM!
✅ Trip Verified | Amsterdam to Freetown. I've become a big fan of KLM lately, having taken them numerous times on long-haul flights in the past year. Once again, they didn't disappoint. I always find their staff are cheerful, upbeat, and clearly enjoying their work; there's a real sense of fun about them, and they're always happy and willing to provide extra drinks. The cabin was recently refurbished, and was stunning: bright, airy and light - it felt really spacious, modern and minimalist. The legroom was spacious, the seats comfortable, and the IFE screens large and crystal-clear. The selection of entertainment was good. I enjoyed the meal - especially the large salad they served, and a pizza shortly before landing - as well as the copious rounds of drinks. The staff were always present and attentive. It was a great flight.
✅ Trip Verified | Amsterdam to Bogotá, such friendly staff and delicious food on board. I always go for the cheapest tickets and I guess this time I was super lucky, my outbound flight was with KLM because I was pleasantly surprised with the whole experience. From boarding on time to getting served a meal even when you weren't starving to the stewardess actually remembering how I drank my tea.! I was lucky to have three seats to myself so I could properly sleep, but the great film selection didn't encourage that much.
✅ Trip Verified | Amsterdam to Copenhagen. Although my flight was on time the staff was incredibly rude making the journey a very unpleasant experience. I fly quite a lot, at least once a month, and have never experienced anything quite like this before. Having worked with service myself I am always very carefully to treat service personnel with respect, and in return I expect to be respected as a passenger. After an unpleasant encounter with one of the ground staff in Amsterdam I felt incredibly uncomfortable and disrespected. I was required to check in my hand luggage as the flight was fully booked, as this would mean further delays for me I kindly asked if perhaps would have been possible for me to bring my hand luggage on the flight. The lady behind the counter told me no, without additional expressions such as "unfortunately" or "I am sorry but...". She then threatened to rebook my flight. When I told her that I had already been delayed and that it would not be possible for me to catch a later flight she replied with "that is not my problem". When I told her that I would try to repack my bag, according to her own instructions, she once again threatened to rebook my flight, despite me having told her no once already. She phrased this as a threat rather than a kind suggestion. I understand that she was tired and that her understanding of English was limited. However, I found my self entering the flight feeling incredibly disrespected and offended.
Not Verified | We flew KLM from Vancouver to Athens via Amsterdam on December 24th and returned on December 30th (in fact I am sitting in the airport waiting for my connection as I wrote this). Overall the airline was on time, food offered was quite good and seats were semi-comfortable. The one big glaring issue with this airline is the ground staff and cabin crew. Ground staff were abrupt and unhelpful when asked a question and cabin crew even worse! I asked a cabin crew for some hot water with lemon slice and she was extremely abrupt and rude. I heard same cabin crew tell another passenger that he would have to wait to go to his seat as she had her drinks cart out (understandable of course and passenger wasn't asking her to move, but patiently waiting his turn); however she asked him if he expected to "jump" over the cart! Each leg of our flight contained a one or two cabin crew who were dismissive and cold - we kept hoping we would meet a friendly crew as we took 4 flights with KLM- but alas no! I was disappointed with the service of the crew as that is a huge part of the passenger's experience.
Not Verified | Calgary to Khartoum via Amsterdam. I am writing this review not to discuss the flight itself, which was great regarding travel times ground staff and flight attendants. I am to express my deepest disappointment in KLM as a company and how it reacts to solving customer problems. I booked a returning fight from Khartoum to Calgary and was stunned that there is a layover off 22hr in Amsterdam, and with such most airlines offer an overnight hotel stay, but I was amazed when they said they won't offer such facility despite the hefty ticket price, so I am issuing an advice to all African travelers to choose a different airline if you are traveling to and from Africa, just simply choose an airline that cares.
✅ Trip Verified | Athens to Mexico city via Amsterdam. Both legs were on time. Seat pitch on the ATH-AMS sector was average but on the AMS-MEX sector was excellent with plenty of space and a 180 degrees recline. Food was excellent and the service from the FA's was amazing .The whole experience was satisfying, and I can recommend KLM specially on long haul flights.
✅ Trip Verified | Atlanta to Lagos via Amsterdam. Issue started from ATL airport. My flight was originally meant to leave at about 8:25 pm today but because they overbooked people on this flight they downgraded me to economy class without my knowledge. I complained to the agent about my seat not being what I booked and paid for. They made me leave that airplane to sort out the issue all by myself. I spoke to one of the KLM agents and showed her my itinerary at the airport gate - who told me they were overbooked while another agent rebooked me on a business seat on another flight leaving tonight at 10:30pm after so much confusion and frustration. I called the customer service number and the Lady was nice but on getting to the lady supervisor on the phone with a three way call, she was rude, insensitive, inhumane to my plight for help after I and my wife explained the situation to her. All she kept saying was my flight was not confirmed and she can not help me even after the gate KLM agent told me it was due to overbooked flight. She went on to say the flight the KLM airport agent gave me would not work because she can not see it on the computer and she refused to talk to the airport agent at any time to resolve the issue after explaining to her the need to...so they could discuss their findings on their individual klm computers. My question to KLM corporate is why do some KLM clients have to go through so much stress and why did they choose me to be downgraded, inconvenienced and embarrassed? I would have appreciated if someone explained to me honestly what was going on instead of some KLM staff especially the supervisor being so so so nonchalant about the situation. However, I would like to commend the last KLM customer service rep my wife spoke to tonight on the phone. He was empathetic and understanding. I am really disappointed with the lady supervisor who did not make any attempt to understand the issue, not to talk about even resolving the issue. I am really disappointed with KLM as a whole and some agents do need to be retrained in dealing with issues at hand. I sincerely hope corporate will look into this matter and find ways to resolve issues like this and more. Overall, my experience today has been my teacher. I will seriously give it a deep thought before booking another flight on KLM for my future travels.
✅ Trip Verified | Frankfurt to Amsterdam. First time flying and will be the last time. Flying out on 23.12.18 flight plan was 14.15 pm they open for boarding at 13.25 already so the voracious was complete at 13.05 already. Then captain announced the will be 10 min delay coz of lot of bags need to be loaded, which is understandable coz of the Xmas time 30 min later captain was announcing again in some other games issues beating around the bush not know what happen, will taking off as soon as possible etc. I am ok of the flight is Delay, it can happen but why boarding us so fast and let us stay in small box with very hot heat and I could not breath.