Customer reviews

6/17/2019 Abdallah E, Boeing 777-300ER (77W) seat 60E

As this row consists of 3 seats instead of 4 .This seat gives you extra legroom to you left.

6/17/2019 E Worten

✅ Trip Verified | This was the early morning flight from Manchester to Amsterdam, which I have flown several times before. This flight was punctual, and we arrived on time. Onboard service was excellent, with a breakfast sandwich and hot and cold drinks provided. I recommend KLM for short haul and long haul flights. They've nev...

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6/17/2019 D Lim

✅ Trip Verified | Seoul to Basel via Amsterdam. Service was the best out of 3 airlines I have recently flown. The seats were cheap looking and very old. The aircraft was very old, chipped bathroom etc. The food was okay but tasted a little a bit of plastic from the melted base or the lid. Overall it was an okay meal. In-flight ...

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6/17/2019 A Worten

✅ Trip Verified | This was the last flight of the day from Amsterdam to Manchester. It departed significantly later than scheduled, which was quite frustrating. However, the onboard service was good, as ever, and a snack and drinks were provided.

6/15/2019 Abdallah E, Boeing 787-9 (789) seat 5G

Nice! The IFE and the WiFi was a big highlight of the flight, and so was the food. However, when I pressed the service button twice to get a thicker blanket, no one came, so I had to sleep in a thin and apparently cold blanket. Other than that, I can steer clear from negatives.

6/15/2019 D Ellis

✅ Trip Verified | KL 1073 Amsterdam to Manchester flight. Arrived at Schiphol Airport 3.5 hours before the 1 hour 15 mins flight to Manchester. Upon arrival at Manchester half the passengers received their luggage and half did not! No excuses can rectify that happening. We had to fill out paperwork and then leave for our hotel w...

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6/13/2019 Abdallah E, Boeing 777-300ER (77W) seat 10D

The seat is slightly blocking the passage from Business, causing the carts to almost always hit your feed. I'd mark this seat as yellow! Also, seats 10H, 10J and 10K have about 10cm more legroom due to the bulkhead being slightly more forward.

6/13/2019 Abdallah E, Boeing 777-300ER (77W) seat 11D

this seat has severely reduced foot space due to the support of the seats in front as well as the entertainment box. I'd mark this seat as yellow!

6/7/2019 Abdallah E, Boeing 777-200ER (772) seat 6D

This seat is within the small business class section between the Galley in front and Economy class section behind you. There are negative reviews about the attendants excessively moving trolleys between the Galley and Economy class, forgetting about passengers in this section in favor of the main Business Class section. These do...

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6/5/2019 A Thomas

Not Verified | Leeds to Bremen via Amsterdam. Flew in May but my baggage turned up 4 days later, bought £30 worth of toiletries but no clothes as I’m staying in offshore. Was promised £30 back and £100 compensation. Haven’t received anything but emails telling me my bank details are incorrect. Not the first time it has happened...

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6/4/2019 F Steene

✅ Trip Verified | Smooth morning flight from Zurich to Amsterdam. Full plane but nevertheless very fast boarding. Exit row seat 11D. Exceptional large legroom. Catering consisted out of a cake, can of water and an additional drink. Only minus was the far away landing runway, so we had to taxi 12 minutes after landing to the ter...

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6/3/2019 S Gan

✅ Trip Verified | Milan to Amsterdam. KLM just made the worst day of my life! The whole operation and customer service is a joke. They oversold their tickets and put me on the waiting list twice for both of my return flights in the same week. I checked in online early, selected seats, and even traveling with my boyfriend who go...

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6/3/2019 Sinéad Cahalan

✅ Trip Verified | Excellent experience, staff are first class, food and entertainment very high standard, easy of travel and ground support excellent, 5 stars all round, seat very comfortable with loads of space, highly recommend.

6/2/2019 FATIII Aviation, Boeing 777-300ER (77W) seat 6K

6K is a bulkhead seat in Business. It has the extra foot space because of there is no seat in front. Row 6 is also after door 2 and the economy galley. However, it is not annoying as you would expect.

6/2/2019 J Versteen

✅ Trip Verified | Paris to Amsterdam on a new 737-800. Boarding was done quickly and the flight was quite full. We had seats 26E and F, which are behind the wing. The interior was equipped with new slimline seats with USB-ports and a adjustable headrest, and the seats were quite comfortable. The legroom was also okay for this s...

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6/1/2019 H Marleen

✅ Trip Verified | Xiamen to Luxembourg via Amsterdam. Customer service hotline not helpful / efficient in context of ticket rebooking, contacting airline and not any form of willingness to help. Even for 15 hours flight rarely drinks, snacks or good food. If you want water or drink or snack you must go to front on own initiativ...

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5/29/2019 Abdallah E, Boeing 787-9 (789) seat 19A

The seat seems to be old, no much leg space then any other airlines. The movies are not updated to latest ones, either old or average rated films.The food is good, the staff is good

5/26/2019 Shivani Joshi

✅ Trip Verified | Amsterdam to Singapore. I had heard from colleagues that airlines give you good treatment if you book them for your honeymoon. With this expectation I contacted the crew and informed them of it, they acted cute and nice at first. Later a lady bluntly asks us for our passports and informs us how they cant give ...

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5/19/2019 Ivana Domic

Not Verified | Luxembourg to Oslo via Amsterdam. Early morning flight from Luxembourg to Oslo via Amsterdam. Shortly before boarding they announce there is a technical problem. About 45 minutes later I call KLM for advice whether to rebook immediately for fear of missing the connection in Amsterdam. Person on the other end is o...

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5/18/2019 R Varjit

✅ Trip Verified | Delhi to Amsterdam. I am very pleased with staff and services of KLM. My economy seating was upgraded to Business with miles. Staff at Delhi airport was kind and professional. Lounge staff, airline staff was courteous and polite. I thank airline and their staff for outstanding service.