Air Zimbabwe

Customer reviews

6/24/2018 L Kline

✅ Trip Verified | Victoria Falls to Harare. Never choose this company. Departure times cannot be relied. Our flight departed 3.5 hours earlier than it should've. We were only informed the previous day in the evening. We couldn't make it to the flight and went to the airport to book a new one. Customer service at the airport was ...

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10/24/2017 Nancy Begin

✅ Verified Review | When we purchased our ticket online we were not informed that we would be flying direct from Victoria Falls to Johannesburg however it was explained to us at airport check-in that the flight was was Victoria Falls > Bulawayo > Jo'burg. The flight was delayed about 30 minutes in Vic Falls and we deplaned when...

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7/12/2017 Yolanda Rungano

✅ Verified Review | Harare to Johannesburg. I had a very bad experience with Air Zimbabwe and particularly the agent through which I bought my ticket - Geostar (a Portuguese agent). I booked a flight for 7am from Harare, and the flight was postponed indefinitely. Upon arriving at the airport, the front desk cashier demanded $50...

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6/7/2016 M Watson

✅ Verified Review | I enjoyed my flight aboard Air Zimbabwe from Harare to Johannesburg, the crew were very friendly and the service was excellent. We arrived ahead of schedule, check-in was fast and smooth and the seats were comfortable.

5/11/2016 D Rietz

✅ Verified Review | Harare to Johannesburg with Air Zimbabwe. Tickets on Air Zimbabwe are not cheaper than other airlines. At the airport you will need to pay an additional US$50 per person than if you fly using another airline. This is because Air Zimbabwe has not paid the Civil Aviation Authority of Zimbabwe (CAAZ) the taxes f...

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6/10/2013 D Redford

With an unexpected weekend off in Harare and Victoria Falls beckoning Air Zim was the only option so we took a deep breath and booked. Outbound flight on 27-year-old B732 which left the stand with the precision of a Swiss train at 0800 and zero seconds. Served a reasonable snack and coffee and on-time arrival. Return flight on S...

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11/30/2010 A Matema

Living and working in South Africa I fly home to Zimbabwe fairly often and try to be patriotic and use the national airline. I have only been delayed once in the past year. Food is good and service also of acceptable standards. Ggetting through to the Joburg offices is another story altogether - overall I think Air ZIm are doing...

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5/6/2009 L Dore

Harare-London-Harare. Originally booked flight on Friday which was cancelled. Flights were punctual and staff friendly. Old planes and no entertainment. But being the only direct flight to Europe from Harare and with prices less then half of any other airline still OK for anybody wanting a cheap flight to London as long as one h...

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1/16/2009 K Mkushi

I was on my flight back from London. There is never any inflight entertainment on your long haul journeys and yet they is a projector onboard - very disappointing. One of the flight attendants back chats when I ask for a refreshment because I could not sleep - he tells me sir do you know it is four in the morning! It is not good...

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5/22/2008 Annie Kirk

I thought I would try out Air Zimbabwefrom Harare as it is a direct flight to London and I dislike the long wait at Joburg airport when flying SAA/BA etc. However having had my Wednesday night flight postponed until Thursday then that cancelled until Friday then Friday flight cancelled without a single reason or apology. I figur...

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3/28/2008 T Mangwende

As I write I cannot even express my feelings because of the mannerism of Air Zimbabwe staff. I was bound on a flight from Harare to Bulawayo on 15 March and little did I know that I was going to lose all the things I was travelling to get in Bulawayo. I did not go to Bulawayo after all because the flight was supposedly overbooke...

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2/28/2007 Dorothy Muchemwa

Return trip to Harare and a satisfying experience on both occasions. I geared myself up for what I prejudged would be an awful flight it was cheap so decided to take the risk. I am pleased to say my flight was extremely enjoyable. The food staff all friendly and highly efficient the captain - a lady entertainment and most import...

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1/19/2007 ToSnow

21st December 2006. My wife and I booked our flight in May 2006 and duly arrived at Gatwick for our scheduled 6pm flight. We got through baggage check in having waited over 2 hours then 90 minutes getting through security and passport control. Entered departure lounge but no information on screens about our flight. We decided to...

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12/31/2006 V Musi

I took my friend to London-Gatwick on 24-12-06. He was expecting to fly with Air Zimbabw eat 1900 hrs that evening & arrive in Harare at 7am on Christmas day. On trying to check in we realised there were 2 separate queues one for those with tickets for 23 Dec and one for those with tickets for 24 Dec. That is all the information...

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8/11/2006 Phyllis Wheeler

What a disgrace of an airline Air Zimbabwe has become. We have had three incidents with this 'joke' of an air line in as many weeks. Flights delayed by many hours leaving Harare then diverting to Kenya to refuel and finally arriving in London up to 8 HOURS later than scheduled arrival. Flights to Harare from London delayed by 24...

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5/8/2006 L Roberts

My daughter flew as an unaccompanied minor HRE-LGW return. On her trip here her plane was delayed by 2hrs 30mins which resulted in her father having to wait all that time. On arrival the plane due at 07:40hrs landed at 09:25hrs and she only emerged shortly after 11a.m after being delayed in passport control and the baggage hall ...

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3/26/2006 Frank Putterill

The last three flights on Air Zimbabwe that my wife and/or myself have been on have been an absolute disaster. Flights cancelled and delayed have been the norm. Reaction from Air Zimbabwe have been explained away as "Operational Reasons beyond their control" . What rubbish they have all been the result of the incompetence of the...

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4/20/2005 Robin Pierce

I've travelled to Zimbabwe on many occasions both for business and vacation. Given the terrible state of that country's economy I think the airline does a very creditable job. They can't compete against the likes of BA with the resources at their disposal but I found the flight crews to be very pleasant and attentive. They try h...

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4/10/2005 Les Booyse

We booked my 75-year old mother to fly Harare-Gatwick return. The flight to Gatwick was great with everything going very smoothly. The flight from Gatwick back to Harare however was diverted via Rome to pick up Comrade Bob (Mugabe) and the arrival in Harare was delayed by over hours. This meant that my mother (who was in a wheel...

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11/3/2004 Frank Kakopa

I'll not try again in a while. They owe me a lot in apology / reimbursements. I tried to recover costs incurred from several of the many cancellations of a flight that was suppose to have been used by my family to England. This also happened to my friends when they tried to be patriotic as well.