Not Verified | Freeport to Nassau. I see a lot of negative reviews and I’m really not sure why. I’ve flown Bahamasair my whole life, and while they’re not the best in the world I feel very safe with them. I experienced a slight delay my last time flying but I trust every delay with any airline is for a reason and put my safety above impatience. I’ve only flown on their newer aircrafts within the past 6 months I’ve been flying more frequently so I can’t really remember what the older planes are like. But the new ones are great, clean and bright on the inside. The crew are kind as most Bahamians are, the flights I take are always under 45 mins and completely stress-free. Like I said I don’t remember what the old planes are like so I only speak for the new planes. But I prefer them to a lot of other airlines I’ve been on. (Including American ones) I know Bahamasair pilots to be very talented fliers and that’s what’s most important to me. It’s just a plus that the interior looks nicer now, and since I don’t experience any extreme delays I really have nothing to complain about.
Not Verified | Miami to Nassau. It has to be the worst airline in the world. You check in, wait at the gate, but no plane in sight. Suddenly all passengers run to another gate and onto the landing strip, where we wait for another airplane. No information is provided at anytime. We believed that it was just bad luck and that the return flight would be better, but it turned out even worse. I'd rather swim to the Bahamas and back than traveling with Bahamasair.
✅ Trip Verified | Nassau to Miami. I ordered four tickets with Bahamasair, but when I tried to checkin the day of the flight only two of my reservations showed up. When I called Bahamasair, the supervisor sent us on a wild goose chase calling our credit card company and forcing us to get to the airport extremely early. The stress of not knowing if we would be able to leave the Bahamas completely ruined the end of our vacation. When we got to the airport the staff at check in could not care less. Luckily Jetblue had an extra two seats to Fort Lauderdale (which cost an extra $500) otherwise we would have been in serious trouble. If I could rate an Airline lower than 1 star I would.
Not Verified | Orlando to Nassau. December 24th made the 3rd and final time I will ever fly with this airline. Prior to this trip my other two flights were delayed upon departure as well as the return trip. Each way was delayed by at least 2 hours. On the first trip once we finally arrived in the Bahamas we were forced to sit on a hot plane for at minimum 30 minutes due to issues with the jetty. Our trip on December 24th was delayed for 4 hours with no explanation. We were due to arrive at 4:15pm and didn't land until around 8:30 pm. We had to sit on the plane for an additional 15 minutes due to, you guessed it, problems with the jetty. Take my advice and avoid this airline at all costs.
✅ Trip Verified | Our Bahamasair from Nassau to Orlando was 12 hours late. we arrived at 23.00 pm at Orlando! Therefore we missed or connecting flight LH465 from Orlando to Frankurt which departed at 8.15 pm. During our 12 hour stay in Nassau we did not receive any information about the delay and no help at all regarding connecting flights. The customer service did not react at all. Maximum confusion at the airport without any gate information. Arriving at Orlando the ground representative of Bahamas Air was unfriendly and unwilling to help. This was our worst experience ever when traveling around the world. The worst airline ever!
✅ Trip Verified | Nassau to Ft Lauderdale. Awful airline. Avoid at all costs. Terrible customer service. 90% of the time, your flight will be delayed. Planes are old. The cheap ticket is not worth it!
✅ Trip Verified | Nassau to Ft Lauderdale. Bahamasair is the worst company I've ever flown with! Stay away from it. Both of our flights were rescheduled (the first one postponed by 3 hours, we arrived in Nassau by night instead of enjoying the afternoon there as it was planned). Please note that this flight was delayed on top of it. Our return, 3 days after, apparently got canceled (tho it still appears on the airport panels?) and landing location changed to a further airport! Now waiting in the boarding room for my return flight but the aircraft 's got a mechanical issue. No information from staff members! Terrible customer experience to avoid absolutely!
Not Verified | Orlando to Nassau. This is the worst airline I have ever flown, delayed 5 hours going and 3 hours leaving. No bad weather on either legs in both locations. No communication whatsoever from any airline personal. No one even comes around while the gate continues to read on time. Stay away from this airline.
✅ Trip Verified | Nassau to Fort Lauderdale. I was on flight 205 leaving Nassau, Bahamas at 3:45pm on Monday August, 20, 2018. Upon arrival i was told my flight was delayed and I would be given an update at 7pm and to have a seat. That means it would take 3 hours just to tell me what was going on with my flight! I sat down and noticed a lot of people that were waiting for the same flight suddenly dissapeared. I went and asked and then was told my flight moved to a different gate. So I walked all the way to the other side of the airport to this other gate. I get to the other gate and was then told I would have to wait again because they were boarding another flight! I am 32 weeks pregnant and not only was the airline staff rude and unwilling to help me. But the way they were choosing who they would let on the flight, after everyone from the previous flight boarded really made me angry. So instead of allowing young children and their parents and a 32 weeks pregnant woman first priority. They were just choosing people randomly, so if you didn't get lucky, God knows when you'd get on the next flight home. I met a woman that said she was there the day before and her 1pm flight was delayed as well. She told me that it wasn't until 2am they told her to go home and here she was waiting again hoping to get on a flight. The whole airline is disorganized. They have absolutely no order. I will never fly Bahamas Air again. The country is beautiful but their airline needs a lot of work.
✅ Trip Verified | Never again will I fly Bahamasair. Extremely disorganized. Told they only have 5 airplanes and 2 are out of service yet they did not delay any planes and refuse to find new flights for customers. FYI you can keep your $10 to Wendy's. If we get out at 9.30pm it will be a miracle. Agents at counter area completely incapable of communicating to the masses and their attitudes are only making every other passenger even more angry. They even stated "you can get your voucher at the managers office because I don't have time for you."
✅ Trip Verified | Wanted to leave this review for two major reasons: 1) The reviews I read about the company were quite outdated and was not sure what to expect and 2) The number of bad reviews created a wrong source of expectation prior to my flights. My flight was a return one to Havana, Cuba (about 45-50 mins flying time). Even though the feedback for Bahamas Air was quite negative, I must say that it was much better than with other companies I`ve flown (WizzAir, Ryanair). The only negative thing was that the flight was delayed about 40 mins in each direction which is not something uncommon with flights generally. The staff were very friendly and for such a short fly they also served some snacks. I must outline that the crew even went the extra mile since they don`t offer hot beverages on-board but were kind enough to find some for us. There was plenty of seats since the flight was half full. I didn`t experience anything mentioned in the previous reviews like bad customer service, safety hazards during the flight, lost or delayed luggage. If this was something that might have been the case in the past, seems that the airline significantly improved.
✅ Trip Verified | A short pleasant flight from Nassau to Havana. Bahamasair is a typical holiday destination airline. The crew were very friendly, aircraft relatively new. Complimentary snack during this short flight was a nice surprise. Even for the economy class, there was enough legroom even for bigger passengers. Check in very easy and friendly. Will definitely fly with this airline again.
✅ Trip Verified | Freeport to Fort Lauderdale. Beware of travel delays and counter staff that need customer care training! My wife and I are veteran travelers and understand airlines are not always on time. In such situations, we expect timely information from staff about the rescheduling of departure. On Dec 16th the staff did not provide timely information and were extremely discourteous to passenger when they approached the counter. We made the effort to help a passenger in which English was his second language and he had an important connection to make. We heard the staff berating him so we decided to help him and learn more about is connections. Thus, we became the next individual to be insulted and berated because it was said it is the fault of the young man because did not book 3 hours between connections. We were leaving two hour late. We listened to other passengers from Freeport familiar with Bahamasair they reported it was common place for the airline to be late. Understand late is not problem, it is the courtesy with which the staff in addressing the connection concern of passenger affected by delays.
✅ Verified Review | Great customer service from Bahamasair. Departed Nassau to Fort Lauderdale before scheduled time. Very professional. Check in was a breeze. Quick baggage arrival in FLL. Continue to do well. The aircraft was clean. The pilot did a excellent job in take off and landing. We arrived early which was great because I had to be at work same day
✅ Verified Review | I was trying to fly from Freeport Bahamas to Deadmans Cay via Nassau. I was on the 0730 flight out of Freeport to Nassau then the 1400 flight to Deadmans Cay. The plane in freeport was delayed till 0930 am which was fine because I wouldn't miss my next flight. So we arrived in Nassau to find the flight to Deadmans Cay was delayed till 3.30 pm. This was normal for Bahamasair. But here is were I started to get upset - 330pm arrives so they walk everyone out to the plane. There, some problem so they walk everyone back into the building. They call us again sometime around 4pm and board the plane. They then explain to everyone that the plane doesn't have the paperwork ready and we wait on the plane anther 30 min till it arrives. So after the 3 hr delay were on the way. The pilot rides around the airport for seems like an hour, only to tell us they don't have light to be able to fly. After being messed around all day I figure Bahamasair would try to make everything right. But Bahamasair now tells me it isn't their falt and I am on my own.
On a 35 minute flight from Miami to Nassau we had an hour delay on the way in and 3.5 hours delay on the way back. No explanation was provided at all. Company did not even provide bottled water for the longest delay despite the fact that all the shops in the airport at Nassau shut down at 6pm and there was nowhere to buy even water. Service was awful too with moody and bad attitude stewardesses. For a premium flight of over $300 for a 35 minutes flight, the experience is definitely not deserved.
Nassau to Providenciales with Bahamasair. Amazing Service. Smiling and friendly crew. We flew on Bahamasair to come back home after a Christmas holiday. The flight was delayed a bit due but other than that it was great. The flight was 1 hour and 25 minutes. While airborne the flight attendant came around offering water, tea and coffee. I love to fly with Bahamasair.
Freeport to Nassau with Bahamasair. Initial flight from Nassau was delayed by 3 hours from 6:30 pm to 9:30pm and the returning flight was scheduled at 6:45pm and at 10:15pm I am still in the terminal. Customer service representatives do not even give updates and the airline does not seem able to stick to basic principles of time.
✅ Verified Review | Just as most of the other reviewers stated, Bahamasair is just so lacking in professionalism. But there is not much competition, so they continue to perform without caring. We sat in Marsh Harbor this past Sunday for seven hours waiting for our flight to West Palm Beach to show up. No explanation and no help from the airline employees. (To be fair, they did give us an $8 voucher to be used at the airport café.) Of course we missed our flight out of West Palm to Boston - no help given to us for the inconvenience. Just so frustrating especially when checking in to the Holiday Inn West Palm to find other airline's 'distressed passengers' with credit vouchers to be used for food/hotel/expenses. Also, our flight to Marsh Harbor was delayed, but only by one hour - which I think is great for Bahamasair - hardly worth mentioning. We love the Bahamas but will have to avoid them in the future if Bahamasair is the only option.
✅ Verified Review | Flew Bahamasair round trip from Fort Lauderdale to Freeport on 03/22/2016 and 03/28/2016. Both inbound and outbound flights were on new ATR72-600. Slight delays (no more than 45 minutes) on each leg. This aircraft was very clean and surprisingly had plenty of legroom for a turboprop plane that seats 60 passengers. Other than on takeoff and landing, the cabin is very quiet once in the air. There was no need to use the Bose QC20 noise cancelling headphones. This is a rather short flight less than 1/2 hour.