Kam Air

1.7
13

27 Kam Air reviews

5/6/2009 Dave Stanley

Dubai-Kabul-Dubai. The price of tickets is very high. It costs more to get to Kabul than to the UK from Dubai. Kam Air were OK on this trip. It was a MD-82 both ways and were were almost on time. The only problem was the return because of some stupid security procedures in the airport. They apologised for that though it was not their fault. Neither flight was full so was able to get a row to myself which helps. Kam Air along with Safi is still the best way to get to Kabul from Dubai.

1/28/2009 Dave Stanley

Dubai-Kabul-Dubai. Not so good as my last trip. The 737 aircraft is not on this route so they are using an ancient 727 or MD82. We were about 1 hour late each way. Ticket prices have increased a lot in the last year so it would not be unreasonable to expect better. The food departing Kabul should still be avoided.

12/24/2007 Dave Stanley

Dubai-Kabul-Dubai in early December. Kamair continues to be OK. Both flights were close to being on time - the only small delay down to Dubai air traffic. They are now doing the luggage security check in Kabul which means you have to point out your case before it is loaded onto the aircraft. Don't forget to do this if you want to see your case at your destination.

7/26/2007 Ernest Mutwangaa

Kamair could do a lot better with the Kabul -Dubai flight the food is still lousy the hostess busy closing curtains to do make up and laze around. That is the customer care side of things. On the security side of things it looks they are finally waking up. My flight to Dubai on 23rd July 2007 was surprising though our luggage was let on the rain as the loaders sheltered under the wings the boarding well done under the supervision of two foreign looking gentlemen a security manager and a safety manager who though serious looking and thorough in their work they smiled at us and even greeted passengers as they boarded. That was heart warming to say the least.

7/26/2007 Ernest Mutwangaa

Kamair could do a lot better with the Kabul -Dubai flight the food is still lousy the hostess busy closing curtains to do make up and laze around. That is the customer care side of things. On the security side of things it looks they are finally waking up. My flight to Dubai on 23rd July 2007 was surprising though our luggage was let on the rain as the loaders sheltered under the wings the boarding well done under the supervision of two foreign looking gentlemen a security manager and a safety manager who though serious looking and thorough in their work they smiled at us and even greeted passengers as they boarded. That was heart warming to say the least.

6/18/2007 Dave Stanley

Dubai-Kabul and back in June. The outgoing flight was OK and on time (there are now 2 per day). The return flight was 4.5 hours late without any explanation. They should have called all passengers but only a few got called. I was lucky enough to know someone who did get called otherwise I would have been sitting outside the airport at 0700. No one is allowed within about 100m of the terminal building more than 2 hours before flight time. Kam Air need to do better than this.

6/18/2007 Dave Stanley

Dubai-Kabul and back in June. The outgoing flight was OK and on time (there are now 2 per day). The return flight was 4.5 hours late without any explanation. They should have called all passengers but only a few got called. I was lucky enough to know someone who did get called otherwise I would have been sitting outside the airport at 0700. No one is allowed within about 100m of the terminal building more than 2 hours before flight time. Kam Air need to do better than this.

5/4/2007 Rex Frummell

Have flown Kam Air and Ariana Airlines for years and notice very little difference between the two in regard to their poor customer service tendency to cancel or delay flights without notifying customers leaving hours earlier than scheduled or making unexpected stops in random destinations (like Tehran on a flight from Kabul to Istanbul recently). Most recently was kept waiting in terminal at Kabul for 9.5 hours to finally leave for Istanbul only to then make a stop in Tehran that was unexpected even for the Iranian officials that boarded the plane on the tarmac asking the flight crew why they had stopped there. The flight attendants give very little customer service particularly to those in business class (unless you are paying for just the extra space dont bother wasting the money) and usually spend most of their time applying makeup or talking to one another while they make each other drinks (but neglect their customers who are watching). Have had office staff give incorrect flight schedules to me resulting in extra days of layovers in various locations and when I complained about this to management we were openly laughed at by counter representative. It is this type of poor customer service that I had grown accustomed to from Ariana (and never cared for) but had hoped for much more from a non-government owned airline but I have been disappointed time and time again with Kam Air's lack of regard for its customers.

5/4/2007 Rex Frummell

Have flown Kam Air and Ariana Airlines for years and notice very little difference between the two in regard to their poor customer service tendency to cancel or delay flights without notifying customers leaving hours earlier than scheduled or making unexpected stops in random destinations (like Tehran on a flight from Kabul to Istanbul recently). Most recently was kept waiting in terminal at Kabul for 9.5 hours to finally leave for Istanbul only to then make a stop in Tehran that was unexpected even for the Iranian officials that boarded the plane on the tarmac asking the flight crew why they had stopped there. The flight attendants give very little customer service particularly to those in business class (unless you are paying for just the extra space dont bother wasting the money) and usually spend most of their time applying makeup or talking to one another while they make each other drinks (but neglect their customers who are watching). Have had office staff give incorrect flight schedules to me resulting in extra days of layovers in various locations and when I complained about this to management we were openly laughed at by counter representative. It is this type of poor customer service that I had grown accustomed to from Ariana (and never cared for) but had hoped for much more from a non-government owned airline but I have been disappointed time and time again with Kam Air's lack of regard for its customers.

5/3/2007 V Spence

Dubai to Kabul. The food was fine and flight attendants very pleasant and helpful. The seats are comfortable. After reading a lot of reports which gave me some concern regarding times and luggage we took off on time from Dubai and didn't have any problems with our luggage. Planes need to be newer but they were clean and got you to your destination.

5/3/2007 V Spence

Dubai to Kabul. The food was fine and flight attendants very pleasant and helpful. The seats are comfortable. After reading a lot of reports which gave me some concern regarding times and luggage we took off on time from Dubai and didn't have any problems with our luggage. Planes need to be newer but they were clean and got you to your destination.

4/23/2007 Michael Hartmann

The flight attendants try to do their jobs with a smile - food is not bad and while it is perhaps faint praise - I have never gotten ill from the food after perhaps 20+ flights from DXB to KBL and vice versa. The seats are comfortable in business. Only once has my luggage been left behind and in that case the next day I received a call from Kam that my bags had arrived. Kam is now running a second flight to eliminate the one downside of its DXB-KBL flight and that was the 0700 or 0800 departure time. Now they have a Terminal One flight from DXB leaving at 1300! Planes need to be newer if possible but they are clean and get the job done!

4/23/2007 Michael Hartmann

The flight attendants try to do their jobs with a smile - food is not bad and while it is perhaps faint praise - I have never gotten ill from the food after perhaps 20+ flights from DXB to KBL and vice versa. The seats are comfortable in business. Only once has my luggage been left behind and in that case the next day I received a call from Kam that my bags had arrived. Kam is now running a second flight to eliminate the one downside of its DXB-KBL flight and that was the 0700 or 0800 departure time. Now they have a Terminal One flight from DXB leaving at 1300! Planes need to be newer if possible but they are clean and get the job done!

4/11/2007 Ahmad Ramin

Kam Air is a fast growing company. Although operation in a country like Afghanistan is very difficult Kam Air is doing well. Most of the time on time. Food is not bad. I heard they are going to buy a new Airbus. right now they are operating 737-800 leased from Pegasus airline in Turkey which is a very new aircraft. Dubai to kabul usually goes well for me but Returning from kabul to dubai it is awful.

4/11/2007 Ahmad Ramin

Kam Air is a fast growing company. Although operation in a country like Afghanistan is very difficult Kam Air is doing well. Most of the time on time. Food is not bad. I heard they are going to buy a new Airbus. right now they are operating 737-800 leased from Pegasus airline in Turkey which is a very new aircraft. Dubai to kabul usually goes well for me but Returning from kabul to dubai it is awful.

2/1/2007 Gernot Friedrich

Flew KamAirto Kabul last week (24 Jan) from Dubai - our flight was delayed by 31 hours. The information policy was poor and once KamAir told us that the flight was cancelled there was no help to retrieve my checked-through luggage. The next day we had to be at the airport at the regular check-in time (05:00) to find out by asking the KamAir staff in Terminal 2 (Arrival area) - that the decision if the flight would be cancelled again would be taken at 09:00. Once in Kabul I had to find out that my luggage did not make it. Once again the KamAir staff wasn’t a real help. There was no way to fill in an official Property Irregularity Report (PIR) and the only answer was that I should come back the next day at 12:00 to search personally for my bags. As I found out in Dubai on the return flight my luggage was sent to Dubai on an Ariana flight 3 hours before my flight so it should have been there already.

2/1/2007 Gernot Friedrich

Flew KamAirto Kabul last week (24 Jan) from Dubai - our flight was delayed by 31 hours. The information policy was poor and once KamAir told us that the flight was cancelled there was no help to retrieve my checked-through luggage. The next day we had to be at the airport at the regular check-in time (05:00) to find out by asking the KamAir staff in Terminal 2 (Arrival area) - that the decision if the flight would be cancelled again would be taken at 09:00. Once in Kabul I had to find out that my luggage did not make it. Once again the KamAir staff wasn’t a real help. There was no way to fill in an official Property Irregularity Report (PIR) and the only answer was that I should come back the next day at 12:00 to search personally for my bags. As I found out in Dubai on the return flight my luggage was sent to Dubai on an Ariana flight 3 hours before my flight so it should have been there already.

10/26/2006 Robert Kinney

I work for a very large International corporation with hundreds of employees working in Afghanistan. At this time the company uses KAM Airlines but this airline loses passenger's baggage on a regular basis. When our company has a new group of employees set to fly from Dubai to Kabul on KAM Airlines we always have to leave one company representative behind in Dubai for a couple of days to retrieve all of the baggage that has been lost.

10/26/2006 Robert Kinney

I work for a very large International corporation with hundreds of employees working in Afghanistan. At this time the company uses KAM Airlines but this airline loses passenger's baggage on a regular basis. When our company has a new group of employees set to fly from Dubai to Kabul on KAM Airlines we always have to leave one company representative behind in Dubai for a couple of days to retrieve all of the baggage that has been lost.

4/6/2006 John Charlesworth

DXB to KBL. Another seamless flight food not so good this time and still a little musical chairs on boarding but arrived in Kabul on time. Why UN bans staff from this airline I don't understand it seems to be run very professionally.