✅ Trip Verified | Pakse to Bangkok. Great legspace even for longer people (I'm 191cm tall). Friendly staff and snacks were served with drinks. Ride was smooth, plane clean and we were almost on time. Would recommend and will fly again with Lao Airlines!
✅ Trip Verified | Vientiane to Bangkok. UPlane was clean; food was excellent (3 tuna sandwiches plus water and a second drink of either Pepsi, Coffee, Tea, Miranda Orange or more water). The crew made this flight excellent; for a start, there are 5 cabin crew in total which made a difference to the service time delivery. Every member of the crew smiled; were courteous; served ladies first to emulate their countries values and did a great service. One small minor point was that my seat back pocket was broken slightly in 11A. Will definitely use again.
✅ Trip Verified | Luang Prabang to Vientiane with Lao Airlines. Surprisingly this aircraft for such a short flight was a jet. 20 minutes late to depart. There was plenty of leg room although of course no entertainment. It was surprising that before take off we were not instructed to put bags under seats and a lot of passengers had theirs in their laps. We were given a bottle of water and as we very quickly reached Vientiane with no problems.
Not Verified | Savannakhet to Bangkok via Pakse. Lao Airlines is lovely. Unfortunately the seat pitch leave you with no space at all. If I ever have to sit next to someone on a flight, I will simply not fit into my designated space. If the seat in front of me decline their seat I'm in real trouble. They should really fix the seat pitch. Aside from that, Lao Airlines is great.
✅ Trip Verified | Bangkok to Siem Reap via Pakse. Cancelled a regular service flight with less than a week to go, and left me scrambling to find an alternative. Orbitz was no help, and Lao wouldn't even to respond to their requests. Had to cancel my entire trip, thanks to Lao Airlines.
✅ Trip Verified | We took a short flight from Vientiane to Luang Prabang and service, at every touch-point, from check-in to arrival was delivered with smiles, professionalism and efficiency. A clean aircraft with ample leg room was another example of their 5-star service. If my experience was the standard that Lao Airlines delivers, then this airline will surely go places. Highly recommended.
✅ Trip Verified | Luang Prabang to Siem Reap via Pakse. This airline has to get the award for the Best Unreliability. We had two flights booked with them - and obviously, part of a bigger travel plan in South East Asia. 10 days before our flight date, they inform us that flight number 1 is cancelled. But you can re-book. No kidding - but book where? Which date? Called them and in conversation asked what about flight 2? Oh yes, that is cancelled too! So when were you going to tell us? Oh sorry - will just send you email. They actually have turned our trip upside down! Best of all - wait 3 months to get your refund.
✅ Trip Verified | I flew Lao Airlines from Luang Prabang to Hanoi. It was a short one hour flight and the service revised by Lao Airlines was everything you could expect for a flight like this. They served drinks and a snack which was a tasty sandwich (although there was no vegetarian option). The staff were friendly. There was no in-flight entertainment, but that didn't bother me as the flight was so quick.
✅ Trip Verified | Luang Prabang to Chiang Mai. First flew with them as Lao Aviation many years ago, that was a risky business but today, Lao Airlines is as different as chalk and cheese! Everything about them is different, the aircraft are modern and well maintained, with clean interiors, staff are friendly and courteous, on-time performance is goo, all in all a great little airline. Flew e sectors, an Airbus LPQ-VTE-LPQ and an ATR-72 to Chiangmai, as good as any other international airline. The catering is not as good as it could be but as most sectors are less than an hour, it is understandable.
✅ Trip Verified | Luang Prabang to Vientiane. The flight took off 15 minutes ahead of time and arrived at Vientiane half an hour early. The cabin was very clean. The airlines only provided a bottle of mineral water. The crew were kindly. They smiled to every passengers.
✅ Trip Verified | Vientiane to Luang Prabang. This was my first time to fly with Lao Airlines. The plane was ATR 72-500 which is a propeller driven airplane. It was quieter than other propeller driven airplane. The flight time was only 50 minutes, so the airlines only provided only a bottle of mineral water. The crew were kindly.
✅ Verified Review | Bangkok to Pakse return via Savannakhet. Very nice little airline, friendly crew, standard seats, decent snack for such short flights. All flights were on time, boarding was fast and efficient. Particularly good magazine with up-to-date and relevant information for such a small airline. Good prices as well.
✅ Verified Review | Flew Lao Airlines from Bangkok to Savannakhet. Prompt check in with friendly staff. ATR72 was clean but possibly a little old. A snack of chicken sandwich and cake was served. A cold drink or the great Beerlaos also offered and accepted. The flight is 1.5hrs and on landing great views of the Mekong as you cross over from Thailand to Laos. Service onboard friendly even with the cabin staff having to deal with Mr Bean. He managed to spill his drink over himself and 2 seats. Taken care of politely by staff. I would use Lao Airlines again as long as the price is right.
✅ Verified Review | Short 50-minute domestic flight from Vientiane Wattay to Oudomxay Airport and return with Lao Airlines. The flights were about 45 minutes late on both legs. There were only two flight attendants on this flights. They were friendly and efficient. The snacks and drinks were sufficient on this short flight.
Check in at the Vientiane domestic terminal is quite chaotic. However, the on-board experience with Lao Airlines is generally very good. This is a very short flight but Lao Airlines serves water and a snack. Aircraft are quite new and service is pleasant and professional. Overall, it was a very good experience and I would happily recommend the airline.
✅ Verified Review | Domestic flight from Vientiane to Savannakhet via Pakse with Lao Airlines on the ATR72-500. Flight was on time and the aircraft was clean. Flight attendant was really friendly and helpful. Hot beverage was served on the Vientiane to Savannakhet leg. Locally produced fruit chips was served as well. Overall, a good experience with Lao Airlines.
✅ Verified Review | Singapore to Luang Prabang via Vientiane. Nice aircraft and nice meal. However, during my holidays, I received a message that my return flight was cancelled due to no shown (which was totally wrong). I had to call my travel agent to understand that the issue was from Lao Airlines. Customer service from Lao Airlines didn't help me at all. Moreover, during the way back, a technical issue happened on the aircraft during the flight so we had to come back to the airport. Huge delay and not much apologies or explanation. Then, I contacted Lao Airline customer service to share my feedback, I couldn't get any reply and after investigation (and 5 mails), they confirmed that the issue was from the airline end due to technical glitch. If you want to travel without any worry, I won't recommend at all this company.
✅ Verified Review | Chiang Mai to Luang Prabang with Lao Airlines. Wasn't expecting much from this short flight and was very pleasantly surprised. The staff was friendly and efficient. Drinks were provided as soon as possible. I even got my first Beerlao. The food was a snack of 2 apple slices, 2 grapes, and a bun filled with a piece of ham. The ham didn't look too appetizing to me so I ate the bread. Considering the flight was so short, getting anything more than pretzels was a surprise. The flight itself was on time and smooth. The only drawback was that the propellors are loud when you're seated near them.
✅ Verified Review | Siem Reap to Vientiane via Pakse, Luang Prabang. Lao Airlines is a very nice little airline. Check in was friendly and quick for both flights, and boarding was efficient. The crew were gracious and served a snack and drink on each leg (two of the three legs were less than an hour). The seats were comfortable for a regional hop. The planes operated on time. Note, if you are travelling on the Lao Airlines flight from Siem Reap to Luang Prabang you will go through Lao immigration at Pakse -- so make sure you fill out your landing form on the short hop from Siem Reap. Also, at Vientiane the domestic terminal is very run down and does not have a proper luggage carousel. There is a rugby scrum to get luggage off the flight.
✅ Verified Review | Flew Lao Airlines QV535 from Luang Prabang to Singapore on an A320. Legroom was decent, there was an PTV at each seats but somehow cannot be turned on. The seat was quite comfortable and cabin crews were cheerful serving the passengers. We were served a pack of fruit chip on LPQ-VTE sector and a full meal on VTE SIN sector.