Sriwijaya Air


44 Sriwijaya Air reviews

4/5/2019 R Harlsey

✅ Trip Verified | Jayapura to Jakarta. I've flown with Sriwijaya Air several times even before they're under Garuda Indonesia's maintenance. And I could feel the differences before and after the merging. I love their time management and of course their meals. I would fly again with Sriwijaya Air and recommend it to my family an...

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2/1/2019 R Carpengan

✅ Trip Verified | With less than 24 hours received a notification of change time of flight from 13.35 to 8.40 I tried to contact numoreous of time from noon till 8pm and still cant find answer to resolve my situation instead is either you take the condition or just refund attitude from the CS I think as customer if given reason...

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1/4/2019 Marvel Raphael

✅ Trip Verified | Flew from Jakarta to Makassar, my overall experience is nice, the flight is on-time, maybe because my flight is the earliest flight of the day. The staff is fine, and the flight is rather boring. But on my 2 hours and 20 minutes flight hot food was distributed. The food is rather bland but hot food is still a ...

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11/24/2018 Jason Smart

✅ Trip Verified | I booked a flight with Sriwijaya for a 10.30am departure from Jakarta to Pontianak. I turn up at the airport at 9am, check in and then hang around. Then I notice that the flight is not actually due to depart until 11am. It was always an 11am departure and their website had got it wrong when it stated 10.30. Bu...

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11/24/2018 E Marlana

✅ Trip Verified | Palembang to Jakarta. Absolutely disgusted with this airline. I arrived at 5.00pm for my 6.40pm flight and was shocked to see it rescheduled for 9.15pm. When I spoke to the CS, they informed me that they had "just" got the information and that is the reason why nobody was informed. They directed me to their ti...

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11/12/2018 Alexander Ohl

✅ Trip Verified | Sorong to Makassar. This month, I flew four times with this airline and and all four times we started late. The delay was on average one hour. The flights are outdated and the food was not good either.

11/10/2018 Neville Kemp

Flew Jakarta to Denpasar with Sriwijaya Air. Over 7.5 hours total delay. After 2 hour delay boarded aircraft and had to return after technical problem. Waited another 4+ hours. Very little information. Horrendous passenger relations. Worst carrier in Indonesia.

10/23/2018 M Kareilan

✅ Trip Verified | This is a review to make sure everyone is aware of the poor customer practices this company uses. I was supposed to get reimbursement for my flight back in July and had to provide all my bank information to the company's customer service department so that this would be done quickly (after having to call them ...

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10/11/2018 Jonathan Rodden

✅ Trip Verified | Flew with Sriwijaya Air from Sorong to Makassar September 6th, 2018. Check in was a little chaotic and it only opens two hours prior to flight departure, however after checking in I was able to go the lounge. The lounge is pretty basic, however there were snacks available and there was a good Wi-Fi connection....

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9/14/2018 E Burcler

✅ Trip Verified | We booked a flight from Denpansar to Sorong with transit in Makassar. The transit was supposed to be 8.5 hours over night so we booked a transit hotel in Makassar with free cancellation until one day before. Today when we arrived at the airport we were told that our flight to Makassar had been cancelled alread...

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8/25/2018 Daniel Hsieh

✅ Trip Verified | Jakarta to Sorong. Avoid this airline if you don't live in Jakarta! Flight was cancelled a month before scheduled departure. When I called for a refund for my Sriwijaya Air website credit card purchase, I was told that I had to go to the Jakarta main office to process a refund. As I live in the US, this is obvi...

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7/25/2018 Jonathan Rodden

✅ Trip Verified | Flew on Sriwijaya Air from Sorong to Ujung Pandang on July 23rd. The flight took off behind schedule due to the late arrival of the incoming aircraft. The ground crew tried to turn around the plane quickly so as not to delay too further. Check in at Sorong was quick and the staff were very helpful. The flight ...

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7/24/2018 D Tawahan

✅ Trip Verified | My flight with Sriwijaya Air is a connecting flight from Pontianak to Solo via Jakarta. The first flight was being delayed for 1,5 hours. The second flight is better than the first one. The flight attendant is turning on reading lamp for the passenger who is still reading when the plane is preparing to take of...

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7/24/2018 E Kider

✅ Trip Verified | Jakarta to Denpasar. Sriwijaya is not recommended for your business/holiday trip. They reschedule my flight without my agreement. The customer service told me that it was canceled and reschedule to earlier flight. My friends bought the same flight, and their flight isn't canceled, because they have transit fl...

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5/20/2018 B Shadebu

✅ Trip Verified | Denpasar to Sorong via Makassar. Horrible service!! The flight to Sorong was delayed by one hour in the beginning. At the time of boarding it was told that the flight was further delayed by another 5 hours! This is ridiculous. No information was given to customers before arrival at the boarding gate, to plan a...

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2/20/2018 David Howson

✅ Trip Verified | Jakarta to Denpasar. Late due incoming. Being in the industry this is an excuse for every flight of the day running late and progressively getting later. It is the hallmark of an airline that is typical of the bottom feeder that is Sriwijaya; totally inadequate to operate. CGK - DPS, 3 hour delay incoming. DPS ...

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12/30/2017 T Paryana

✅ Trip Verified | Surabaya to Jakarta. I have not flown with this airline before. Check in experience was smooth and fast at T1 Juanda Airport. However, things got bad quickly as the flight was delayed by 15 minutes and two flights were in one departure gate, making it very crowded. People were sitting on the floor, which was h...

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12/13/2017 Matthew Marich

✅ Trip Verified | We arrived at Surabaya Juanda International airport where we found our flight would be delayed for 1 hour. We were not too happy because we were early. We checked in and headed to our gate were we found out that we would be delayed for another hour, I got restless and decided that we would visit the "Blue Sky" ...

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11/23/2017 K Huang

✅ Trip Verified | Bali to Dili. The counter staff would not allow us to check in without pre-arrival visa. Even thought I show her the information on Timor Leste Consulate website: passenger traveling to Timor Lester via Dili International Aiport or Dili Seaport on business or travel purpose can apply for visa on arrival. I req...

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11/4/2017 N Wadantyo

✅ Verified Review | Surabaya to Yogyakarta. Boarding delayed about 45 minutes due waiting for passengers transfer from Kupang Ground staff informed us and give us snack for delay. Flight attendants wearing Hijab, thats very different with other airlines in Indonesia. They have a smile when served snack cookies. The cabin and to...

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