Sriwijaya Air

Customer reviews

10/10/2019 Eduard Renom

✅ Trip Verified | We can’t believe that they have canceled the 2 trips we had with them. First to go to Borneo to Sorong and then to go from Sorong a Denpasar. They owe us more than 800€. They say they can pay up to 3 months later. But as today (2 weeks after the cancelation) they haven’t answered our request for a refund. They ...

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8/23/2019 S Garlen

✅ Trip Verified |   Sorong to Jayapura. Flight left almost on time. Aircraft clean and comfortable with friendly crew and many empty seats at the back. Inflight meal only a cup of water and a little breadroll.

8/16/2019 W Garner

✅ Trip Verified | Manado to Sorong. Flight left about 20 mins late. Seats were comfortable, with entire empty rows at the back. A very basic breakfast of water and a spongy bread roll served.

8/14/2019 W Lee

✅ Trip Verified | Yogyakarta to Ternate via Makassar with Sriwijaya Air. Both legs of the journey went smoothly. No significant delays, comfortable seats and decent hot meals provided, with a 15 kg free checked-in luggage allowance.

7/10/2019 E Lertole

✅ Trip Verified | Sorong to Makassar. This company is an absolute joke and I will never fly with them again. They keep modifying the schedule without letting the travellers know. Ridiculously overpriced for a domestic flight in Indonesia. Same your time, money and sanity and fly with another company!

4/5/2019 R Harlsey

✅ Trip Verified | Jayapura to Jakarta. I've flown with Sriwijaya Air several times even before they're under Garuda Indonesia's maintenance. And I could feel the differences before and after the merging. I love their time management and of course their meals. I would fly again with Sriwijaya Air and recommend it to my family an...

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2/1/2019 R Carpengan

✅ Trip Verified | With less than 24 hours received a notification of change time of flight from 13.35 to 8.40 I tried to contact numoreous of time from noon till 8pm and still cant find answer to resolve my situation instead is either you take the condition or just refund attitude from the CS I think as customer if given reason...

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1/4/2019 Marvel Raphael

✅ Trip Verified | Flew from Jakarta to Makassar, my overall experience is nice, the flight is on-time, maybe because my flight is the earliest flight of the day. The staff is fine, and the flight is rather boring. But on my 2 hours and 20 minutes flight hot food was distributed. The food is rather bland but hot food is still a ...

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11/24/2018 E Marlana

✅ Trip Verified | Palembang to Jakarta. Absolutely disgusted with this airline. I arrived at 5.00pm for my 6.40pm flight and was shocked to see it rescheduled for 9.15pm. When I spoke to the CS, they informed me that they had "just" got the information and that is the reason why nobody was informed. They directed me to their ti...

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11/24/2018 Jason Smart

✅ Trip Verified | I booked a flight with Sriwijaya for a 10.30am departure from Jakarta to Pontianak. I turn up at the airport at 9am, check in and then hang around. Then I notice that the flight is not actually due to depart until 11am. It was always an 11am departure and their website had got it wrong when it stated 10.30. Bu...

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11/12/2018 Alexander Ohl

✅ Trip Verified | Sorong to Makassar. This month, I flew four times with this airline and and all four times we started late. The delay was on average one hour. The flights are outdated and the food was not good either.

11/10/2018 Neville Kemp

Flew Jakarta to Denpasar with Sriwijaya Air. Over 7.5 hours total delay. After 2 hour delay boarded aircraft and had to return after technical problem. Waited another 4+ hours. Very little information. Horrendous passenger relations. Worst carrier in Indonesia.

10/23/2018 M Kareilan

✅ Trip Verified | This is a review to make sure everyone is aware of the poor customer practices this company uses. I was supposed to get reimbursement for my flight back in July and had to provide all my bank information to the company's customer service department so that this would be done quickly (after having to call them ...

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10/11/2018 Jonathan Rodden

✅ Trip Verified | Flew with Sriwijaya Air from Sorong to Makassar September 6th, 2018. Check in was a little chaotic and it only opens two hours prior to flight departure, however after checking in I was able to go the lounge. The lounge is pretty basic, however there were snacks available and there was a good Wi-Fi connection....

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9/14/2018 E Burcler

✅ Trip Verified | We booked a flight from Denpansar to Sorong with transit in Makassar. The transit was supposed to be 8.5 hours over night so we booked a transit hotel in Makassar with free cancellation until one day before. Today when we arrived at the airport we were told that our flight to Makassar had been cancelled alread...

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8/25/2018 Daniel Hsieh

✅ Trip Verified | Jakarta to Sorong. Avoid this airline if you don't live in Jakarta! Flight was cancelled a month before scheduled departure. When I called for a refund for my Sriwijaya Air website credit card purchase, I was told that I had to go to the Jakarta main office to process a refund. As I live in the US, this is obvi...

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7/25/2018 Jonathan Rodden

✅ Trip Verified | Flew on Sriwijaya Air from Sorong to Ujung Pandang on July 23rd. The flight took off behind schedule due to the late arrival of the incoming aircraft. The ground crew tried to turn around the plane quickly so as not to delay too further. Check in at Sorong was quick and the staff were very helpful. The flight ...

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7/24/2018 E Kider

✅ Trip Verified | Jakarta to Denpasar. Sriwijaya is not recommended for your business/holiday trip. They reschedule my flight without my agreement. The customer service told me that it was canceled and reschedule to earlier flight. My friends bought the same flight, and their flight isn't canceled, because they have transit fl...

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7/24/2018 D Tawahan

✅ Trip Verified | My flight with Sriwijaya Air is a connecting flight from Pontianak to Solo via Jakarta. The first flight was being delayed for 1,5 hours. The second flight is better than the first one. The flight attendant is turning on reading lamp for the passenger who is still reading when the plane is preparing to take of...

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5/20/2018 B Shadebu

✅ Trip Verified | Denpasar to Sorong via Makassar. Horrible service!! The flight to Sorong was delayed by one hour in the beginning. At the time of boarding it was told that the flight was further delayed by another 5 hours! This is ridiculous. No information was given to customers before arrival at the boarding gate, to plan a...

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