✅ Trip Verified | Tambolaka to Denpasar. They are never on time. Which is normal when you don’t pay the price - however there is no information. Two hour delay and there is no representative to explain us the situation. So we are late, and not sure how long more we will be. Horrible customer service.
✅ Trip Verified | Jayapura to Yahukimo. Flight left only about half an hour late, good by Wings' standards! It was also half empty, so quite comfortable despite being a typical no-frills flight with no food or drink provided.
✅ Trip Verified | Denpasar to Malang. I got message 1 day before that flight will be an hour earlier. Then I got to the airport in hurry and the flight is delay for 3 hours. Price for the ticket is more than usual and still bad service. If there is other direct flight for my destination i will never use this flight
✅ Trip Verified | Yogyakarta to Bandung. Always delayed, no inflight entertainment as promised (always said on process of installment even tho it's been years), bad service, staff is rude, inconvenient flight times. Had to queue for a long line just to print boarding pass (ridiculous). Too bad it’s the only airline available for some routes, that’s why Indonesian domestic flights have to use this trash airline. Wouldn't recommend, save your energy, time and sanity with other options.
✅ Trip Verified | Bima to Bali. This is also Lion Air. Worst airline I’ve ever experienced. Delayed 4 hours then told cancelled, nowhere to stay for the night. Then charged me more for my surfboards than the cost of my ticket. The day before they cancelled all 3 flights without telling anybody, leaving them all stranded for the night.
✅ Verified Review | Jakarta (HLP) to Bandung is a new route from Wings Air. This flight only take about 22 minutes. since Wings Air is a LCC, inflight food are only available by purchasing it. I dont know what are they selling, maybe some snacks and there wasnt any menu card or something like that. I like to fly with Wings Air since it is cheap and the plane is new but what I dont like is the stewardess are just little bit smile less.
✅ Verified Review | The flight from JOG to SUB (18.10) was cancelled because only a few passengers booked the seats and they were moved onto the flight before them (16.35). The staff said that they had passed on the information to each passenger's mobile phone, but I didn't receive it. Fortunately they rescheduled my flight to the first flight tomorrow morning (06.10). In the morning there was another problem, they said my ticket couldn't be checked in. I came at 05.00 and I had to wait for 30 minutes to get my boarding pass. I was surprised again that my boarding pass was manually written, so why did I need to wait for 30 minutes if at the end they just write it down? On my return flight, Wings Air surprised me again. I came to the check-in counter and found that my flight (16.25) was cancelled (again) and rescheduled to the next flight (19.30). For the reason they said they had sent me the information to my mobile phone. My mobile phone is on all the day and there was no text message from Wings Air.
❎ Unverified | Medan to Sibolga. Unfortunately i have no other choice than to fly Wings Air almost every month for work reasons, I have traveled on Wings at least 30 times and not once has the plane departed on time, delays from minimum 45 mins to my record stands at 9 hours with no communication or explanation from Wings Air. However after my latest 4 hour delay in Medan Airport on March 7th I received the best news, Garuda have pushed back their departure time from 08.50 to 10.00 meaning I can now connect with that flight from Singapore happy days, never again will I have to fly Wings Air. Warning to all stay away from Wings Air at all costs.
✅ Verified Review | Ampana to Palu. Tobacco fumes from air con during whole flight though it was a no smoking flight. From the cockpit or the toilet? Dirty and worn out interior. Only 10 kg luggage and paid in advance for the extra 10 we had for free at Lion. again trouble at uncheck desk. The Wings staff at Ampana was incapable to handle a incheck, could not speak English and hardly handle a computer, even though 4-5 staff was behind one desk! Even we had the receipt of paid luggage, they used more than 15 minutes to make a boarding card. Also 2 hour delay, but we got one glass of water for free. No apology and no information inflight from cockpit. The flight attendant spoke fast and hardly understandable English.
✅ Verified Review | I flew with Wings Air (part of Lion Air) as a part of a party of four surfers. We travelled from Bali to Sumbawa Besar via Lombok on Tuesday 19/7/16 and made the return trip on Friday 29/7/16. In summary of our experience do not fly Wings Air to get to your destination, particularly if you are a surfer. Cost for surfboards. The cost is Rp 200 000 per surfboard per flight. This means that flying from Bali to Sumbawa, which entailed two flights connecting in Lombok, cost Rp400 000 per board each way. We could not find this information anywhere on the Wings Air/Lion Air website, which of course would have informed our choice of airline. The Wings Air employee at check-in at Denpasar told us that the cost is indeed not on their website. Treatment of checked in surfboards - My brother paid Rp 1 200 000 for three surfboards from Sumbawa Besar via Lombok to Bali. His board case was left in Lombok and involved considerable time and hassle to get back in Bali. I paid Rp 800 000 for two surfboards from Sumbawa Besar via Lombok to Bali. One of my boards arrived with damage. Communication - We first attempted to travel from Bali to Sumbawa Besar on Monday 18/7/16. There were legitimate reasons for flights to be delayed that day – some repairs were being made to the runway. The level of frustration and angst at the gates being used by Wings Air was fuelled by a lack of communication and miscommunication. After several hours of seeking information, we were told that our 3pm flight would leave at 6.45pm. We sought confirmation of this on a further four occasions as we were keen to not miss our flight. When 6:45pm came we went to the gate to check what was happening to be told that our flight (and our surfboards) had already left at 5.10pm. A number of other passengers were also left stranded by this action. We went to the Wings Air/Lion Air office to work out how we could now get to Sumbawa Besar, and how we could ensure the security of our four surf bags with 11 surf boards. We were amazed to find that Wings Air tried to make us pay for new flights as we had “failed to turn up to the gate” for our flight (even though we were only sitting 10m away, having been assured again that our flight would not leave until 6.45pm).
Wings Air from Denpasar to Lombok. Flight IW1850 After waiting for 4.5 hours still no ground staff could tell if or when the flight would leave. Unacceptable! My family will never fly Wings Air again! Wings Air and its parent company (Lion Air) flights are almost always late, between 30 and 90 minutes! But today's delay of IW1850 is too much. Avoid Lion Air and Wings Air.