Batik Air

3.1
61

61 Batik Air reviews

6/27/2019 Jon Roscoe

✅ Trip Verified | The fare was almost double the budget carriers. It advertises an inclusive meal and onboard video entertainment. The trip from Jambi to Jakarta was expected, however the meal was simply a bread roll snack. Not unexpected on the short leg. The next leg however was late, almost 50 minutes and obviously a replace...

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6/9/2019 Mohamed Elgohary

✅ Trip Verified | Worst airline that I ever had to fly with. I was connecting from Dubai to Denpasar via Jakarta. There was a one hour connecting time and my flight got delayed but I did arrive at the check in desk 28 minutes before the flight. They won't let me check in because the counter closes 30 minutes before departure. T...

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5/29/2019 Andrew Tucker

✅ Trip Verified | Another good flight with Batik. I go backwards and forwards between Perth and Denpasar quite often, and Batik is still my airline of choice for this route. In both instances, flights were on time. Was allocated an exit row on both legs (thank you) so was very comfortable, even though on the way home the aircra...

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4/11/2019 Sandra Ulrich

Not Verified | Labuan Bajo to Jakarta. Cancellation with no prior notice and terrible support. At checkin we were told the flight is canceled and we can go the following day. Only we had a connecting flight from Jakarta. Only solution they came up with was to give us a refund (not even total, because it is their policy not to r...

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2/14/2019 C Keale

✅ Trip Verified | Lombok to Jakarta. Terrible airline but can’t say as I didn't actually fly them. This is because our flight was canceled without notice. After significant hassle we were put on Lion Air (which was not a favorable experience). I asked ground crew if they notified passengers of cancellation and they said “some o...

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1/31/2019 Matthew Marich

✅ Trip Verified | Surabaya to Jakarta. We arrived at the airport extremely early, but didn't have to wait for check-in to open since Batik air had a counter for all flights, check-in went smoothly and quick. The departure domestic terminal at Juanda was average but had the basic essentials like a clean toilet and plenty of rest...

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1/24/2019 A Young

✅ Trip Verified | Yogyakarta to Jakarta. This airline gives good service, while checking-in all staff were helpful and friendly. Warm and hospitality starting from the ground next to the air and back to the ground. Passenger service assistance staff will always guide us.

1/10/2019 Detlef Gerritzen

✅ Trip Verified | Booked domestic flights from Jakarta to Sorong and back at Batik Air online through their website. Because of a family emergency, I had to cancel the flights at short notice. Several attempts at the specified e-mail addresses or also via the Singapore call center failed: 1 e-mail address was obviously no longe...

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1/6/2019 W Gazler

✅ Trip Verified | Jakarta to Jayapura. Comfortable flight with decent food and a good selection of movies. The only minor problem was that headsets were not provided and had to be purchased from crew for 25.000 Rp. With the fare very similar to no-frills Lion Air, part of the same group, Batik is very good value.

1/5/2019 Marvel Raphael

✅ Trip Verified | Makassar to Jakarta. The flight is fine, the staff is very friendly and the food is ok. Flying with Batik is a hit or miss because on my flight the IFE is said to be out of service, and the power outlet wasn't working. So it's a pretty boring flight. But for the Business class, it's on the cheaper side so I ca...

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12/29/2018 J Hardan

✅ Trip Verified | Pekanbaru to Jakarta. Don't fly Batik Air. Starting from the ground service it is the worst. Actually we got no choice as we ran out seat of Garuda Indonesia . The boarding process is the worst out there , there were no specific boarding call for business class passenger, passenger with kids etc . The plane is...

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11/19/2018 W Gazler

✅ Trip Verified | Jakarta to Jayapura via Makassar. Comfortable seats and good selection of movies, though no free headsets provided. Food quite basic, with only a glass of water for drink. Overall, still good value.

11/5/2018 Cahya K Wardhani

✅ Trip Verified | Jakarta to Surabaya. I travelled with Batik Air for more than 10 times for business trip and this one supposed to be a premium version of the sister, Lion Air. It's not as good as you think it will be. Let's say from 10 flights with Batik Air, 2-3 were delayed, and 1-2 flights without in-flight entertainment. ...

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10/2/2018 T Wells

✅ Trip Verified | Jakarta to Singapore in business class. The planes are new. Pilots seem reasonable competent, but service and food? Not even close. To fly from Sorong to Singapore, all on Batik, it will have taken me more than 30 hours. Plane was late in Sorong by more than one hour and then the ground staff couldn’t figure ...

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10/2/2018 D Pearson

Not Verified | Bali to Perth. No frills in business class apart from more leg room and wider seat. No choice of meals or drink. Economy passengers using overhead lockers for their luggage and would stand in business class going to the lockers and while waiting to use the front toilet most annoying for crew to get meal service. ...

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9/9/2018 Marjolein Visser

Not Verified | Manado to Jakarta. Delay after delay, plane left two hours before time so we had to wait 6 hours, we already booked a hotel but couldn't use it because of our delay. On our way back the plane was one hour delayed, we missed our transfer to Istanbul. We had to pay for other tickets and had also to stay two more da...

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7/1/2018 M Seaton

✅ Trip Verified | Denpasar to Perth. No inflight entertainment at all. Food was the worst I have tasted. From 21st June 2018 it is to be a full service flight. Only water and Pepsi were available and both were warm. Staff speak very little English. The plane wasn't cleaned before boarding. The only complement I can give Batik A...

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5/13/2018 Peter Dolman

✅ Trip Verified | Perth to Denpasar. Checkin at Perth airport was fast and friendly. Business class passengers are invited to use the Qantas Lounge. A simple breakfast was available. Boarding called after the Queues had reduced so no waiting. On boarding friendly welcome but not shown to seat. Offered pre-takeoff juice. Departu...

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5/6/2018 M Maruyanda

✅ Trip Verified | Flying from Kota Kinabalu to Jakarta with Batik Air, ticket was booked easily, but i could not do mobile check in so i had to make line up at counter check in. I sat at 11A which was at emergency exit windows so its really spacious. Breakfast served was fried rice and hot tea. Flight departed and arrived on ti...

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4/15/2018 E Kan

✅ Trip Verified | Jakarta to Kuala Lumpur. No web check in allowed. E-ticket information provided and boarding pass PNR was different . Cold food was served on flight and was inedible and unappetizing, the only food edible was the cupcake. Aside than this no complaints on seat space, entertainment kit (at least most of the scre...

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