✅ Trip Verified | The fare was almost double the budget carriers. It advertises an inclusive meal and onboard video entertainment. The trip from Jambi to Jakarta was expected, however the meal was simply a bread roll snack. Not unexpected on the short leg. The next leg however was late, almost 50 minutes and obviously a replacement due to the change of gate. The aircraft appeared older and the onboard entertainment system not working. The meal was simply a bread roll, however this time it had what appeared to be a small sausage inside it. Hardly a meal! Late, No Entertainment system and no meal.
✅ Trip Verified | Worst airline that I ever had to fly with. I was connecting from Dubai to Denpasar via Jakarta. There was a one hour connecting time and my flight got delayed but I did arrive at the check in desk 28 minutes before the flight. They won't let me check in because the counter closes 30 minutes before departure. Then they won't refund my ticket, and they won't admit it was their mistake. I asked to speak to the staff and was denied, I asked to speak to a manager and was denied. I felt scammed by an airline. The reason this whole ordeal happened is that on their website, they claim that you can do an online check in for your flight, which was the premise on which I bought a flight with an hour connecting time. However, I tried to do the online check in but kept getting a system error. I tried to do so 2 days before my flight, 1 day before my flight, and 11 hours before my flight and kept getting the same error. I finally discovered why I had this problem. This is an airline with two online check in websites, both are legitimate and active, one works and the other does not. If you type batik air online check in on google, you will arrive at this website (https://www.batikair.com/en/Checkin), which does not work. The one that actually works is (https://checkin.batikair.com/dx/IDCI/#/check-in/start?locale=en-US) In conclusion, do not fly with this airline unless you have absolutely no other choice. It's a scam. And in case they miss up, as with the above, they won't admit it and you will lose every single penny you paid them. Will never fly with them again.
✅ Trip Verified | Another good flight with Batik. I go backwards and forwards between Perth and Denpasar quite often, and Batik is still my airline of choice for this route. In both instances, flights were on time. Was allocated an exit row on both legs (thank you) so was very comfortable, even though on the way home the aircraft was full. Cabin crew very helpful and attentive, especially on the way home, given that the flight was more or less a 'red eye'. Seats are a little uncomfortable in the lumbar area, could probably do with some extra padding, but can be ignored for a flight of this duration. Seat back in front of me was a little bit on the dirty side, nothing too bad. A lot of passengers seem to miss the fact though that this is not the airlines responsibility; it is down to the ground handlers who clean the aircraft during turnaround and down time. Still a nice baggage allowance with Batik as well. I sincerely hope that they continue to maintain their operations on this route. Will be more than happy to fly Batik Air again.
Not Verified | Labuan Bajo to Jakarta. Cancellation with no prior notice and terrible support. At checkin we were told the flight is canceled and we can go the following day. Only we had a connecting flight from Jakarta. Only solution they came up with was to give us a refund (not even total, because it is their policy not to refund fees!) and have us book a garuda flight ourselves, which was obviously more expensive due to short notice. Stupid procedures and very unreliable. In a previous flight they have lost our luggage for a couple of days of uncertainty. Take alternatives if possible!
✅ Trip Verified | Lombok to Jakarta. Terrible airline but can’t say as I didn't actually fly them. This is because our flight was canceled without notice. After significant hassle we were put on Lion Air (which was not a favorable experience). I asked ground crew if they notified passengers of cancellation and they said “some of them”. Horrible service. Never fly with them.
✅ Trip Verified | Surabaya to Jakarta. We arrived at the airport extremely early, but didn't have to wait for check-in to open since Batik air had a counter for all flights, check-in went smoothly and quick. The departure domestic terminal at Juanda was average but had the basic essentials like a clean toilet and plenty of restaurants, we soon boarded our A320 aircraft with really friendly and warm staff, got to my seat, which was a window seat. I was honestly surprised that our aircraft had an IFE on this short flight. We departed on time and meal service soon started, a complimentary meal/snack was served. On this flight, we got a Banana bread and water. The IFE on this flight was really good and up to date, had plenty of movies, however, remember to bring your own ear-phones since they are not provided on this flight. The crew on this flight were really nice and friendly, they kept checking on the cabin and offering water. We landed on time. Overall my experience with Batik air has been above average, I would not hesitate to book with them again, probably my favorite airline in Indonesia, hopefully, they keep expanding and one day become an international airline.
✅ Trip Verified | Yogyakarta to Jakarta. This airline gives good service, while checking-in all staff were helpful and friendly. Warm and hospitality starting from the ground next to the air and back to the ground. Passenger service assistance staff will always guide us.
✅ Trip Verified | Booked domestic flights from Jakarta to Sorong and back at Batik Air online through their website. Because of a family emergency, I had to cancel the flights at short notice. Several attempts at the specified e-mail addresses or also via the Singapore call center failed: 1 e-mail address was obviously no longer valid, there was no answer to another, another call was sent to me in a batic mailbox. Air call center in Singapore referenced. In my telephone attempts (not exactly cheap from Switzerland and because of time shift cumbersome) I either reached a non-competent person or stuck in the queue. Overall, the customer service at Batik Air, at least as far as communication is concerned, is a disaster. Anyway, I will not try to book with this airline. DE: Hatte bei Batic Air online über ihre Webseite für Januar 2019 Inlandflüge von Jakarta nach Sorong und retour gebucht. Wegen eines familiären Notfalls musste ich die Flüge kurzfristig stornieren. Mehrere Versuche über die angegebenen E-Mail-Adressen oder auch via Call-Center Singapur schlugen fehl: 1 E-Mail-Adresse war offensichtlich nicht mehr gültig, auf eine andere gab es keine Antwort, bei einer weiteren wurde mir Anruf in einem Batic-Air-Call-Center in Singapur verwiesen. Bei meinen telefonischen Versuchen (nicht gerade billig von der Schweiz aus und wegen Zeitverschiebung umständlich) gelangte ich entweder an eine nicht zuständige Person oder blieb in der Warteschlange stecken. Insgesamt ist der Kundenservice bei Batic Air, zumindest was die Kommunikation angeht, eine Katastrophe. Ich werde jedenfalls keinen Versuch mehr machen, bei dieser Fluggesellschaft zu buchen.
✅ Trip Verified | Jakarta to Jayapura. Comfortable flight with decent food and a good selection of movies. The only minor problem was that headsets were not provided and had to be purchased from crew for 25.000 Rp. With the fare very similar to no-frills Lion Air, part of the same group, Batik is very good value.
✅ Trip Verified | Makassar to Jakarta. The flight is fine, the staff is very friendly and the food is ok. Flying with Batik is a hit or miss because on my flight the IFE is said to be out of service, and the power outlet wasn't working. So it's a pretty boring flight. But for the Business class, it's on the cheaper side so I can recommend the Business class.
✅ Trip Verified | Pekanbaru to Jakarta. Don't fly Batik Air. Starting from the ground service it is the worst. Actually we got no choice as we ran out seat of Garuda Indonesia . The boarding process is the worst out there , there were no specific boarding call for business class passenger, passenger with kids etc . The plane is quite a new A320. At least we took off on time but landed a bit off schedule due to traffic congestion at Jakarta . The service was quite friendly , it offers you a snack box consisting of a pizza bread and a muffin which is surprisingly , quite tasty. There were no hot drinks or soft drinks service as they told us bad weather, however during most of the flight, the weather is pretty fine except when we were about to land in Jakarta. Back to the seat , to my surprise again, the aircraft is equipped with Inflight Entertainment. However the selection is really bad though the screen is very responsive. The seat is also hard unlike Garuda Indonesia which the seat is so much better than Batik. Pricing wise, the ticket is also an overpriced $160 Sing dollar. With that amount of money, I could have flown Silk Air to some parts of Indonesia otherwise. Please think twice before you book a Batik Air flight.
✅ Trip Verified | Jakarta to Jayapura via Makassar. Comfortable seats and good selection of movies, though no free headsets provided. Food quite basic, with only a glass of water for drink. Overall, still good value.
✅ Trip Verified | Jakarta to Surabaya. I travelled with Batik Air for more than 10 times for business trip and this one supposed to be a premium version of the sister, Lion Air. It's not as good as you think it will be. Let's say from 10 flights with Batik Air, 2-3 were delayed, and 1-2 flights without in-flight entertainment. The seat is quite comfortable, bread & water is good enough and cabin crew service is okay. I personally feeling okay to take this for domestic flights but still hope that they can improve the flight experience.
✅ Trip Verified | Jakarta to Singapore in business class. The planes are new. Pilots seem reasonable competent, but service and food? Not even close. To fly from Sorong to Singapore, all on Batik, it will have taken me more than 30 hours. Plane was late in Sorong by more than one hour and then the ground staff couldn’t figure out how to speed up the passenger loading so we were another 45 minutes. We didn’t make up time in the air or in Makassar so were late to Jakarta and I missed the connection. To be fair the staff picked me up at the plane and made an effort to catch the flight, but we only had 7 minutes so it was wasted effort. We ended up at the customer service. While pleasant, no one spoke English, which was not really their fault but given they serve international customers, I would have thought English speaking was a requirement. After two hours I finally got my luggage and a car to take me to a local transit hotel, the Ibis. There are two at the airport, the Budget and Styles. They put me in styles. I would give the hotel less than 1 star. I left and paid for my own room at Ibis styles. Really, for business class, they use a very low quality hotel? They don’t even put their crew there. They were at styles! I was picked up at the hotel on time in they hotel car, as mentioned, part of Lion Group, they wanted to take me to terminal 3, which was the wrong terminal and then dropped me off at the wrong side of the terminal. Again, not a huge deal for a budget carrier, but if you think you are going to compete with Garuda, not even close. I will avoid Batik if there are other better airline options. Fortunately, today is Tuesday and my next flight is not till Saturday. I have not done a review of an airline before, but I knew little about the airline. I feel that I experienced quite a number of facets about the airline and it is clear what they can and cannot do. If you have to be somewhere or have tight connections, or expect major airline quality, you will be disappointed. If you expect Budget plus, then you will be satisfied.
Not Verified | Bali to Perth. No frills in business class apart from more leg room and wider seat. No choice of meals or drink. Economy passengers using overhead lockers for their luggage and would stand in business class going to the lockers and while waiting to use the front toilet most annoying for crew to get meal service. Why pay for this class when you get the same in economy. No lounge access in Bali.
Not Verified | Manado to Jakarta. Delay after delay, plane left two hours before time so we had to wait 6 hours, we already booked a hotel but couldn't use it because of our delay. On our way back the plane was one hour delayed, we missed our transfer to Istanbul. We had to pay for other tickets and had also to stay two more days in Jakarta instead of going home. We made a lot of costs, I sent a lot of mails to Batik air but don't get an answer.
✅ Trip Verified | Denpasar to Perth. No inflight entertainment at all. Food was the worst I have tasted. From 21st June 2018 it is to be a full service flight. Only water and Pepsi were available and both were warm. Staff speak very little English. The plane wasn't cleaned before boarding. The only complement I can give Batik Air is the leg room. We will never fly Batik Air again.
✅ Trip Verified | Perth to Denpasar. Checkin at Perth airport was fast and friendly. Business class passengers are invited to use the Qantas Lounge. A simple breakfast was available. Boarding called after the Queues had reduced so no waiting. On boarding friendly welcome but not shown to seat. Offered pre-takeoff juice. Departure was on time. After seat belt sign turned off, blankets and Sony headsets were offered for entertainment and meal service commenced choice of vegetables with rice or chicken with rice. Tray was presented with cut fresh fruit chocolate cake hot meal and a glass of water, metal cutlery provided, food was just edible. No coffee or tea service, apparently no milk available on board anyway. Meal trays were cleared away quickly. No further service offered. Entertainment was ok 18 English language movies plus a number of foreign language movies. Could not access music. No alcohol offered and not available only water juice and Pepsi were available. Call bells were answered in seconds, crew were smiling but not engaging. Indonesian arrival forms only provided after being asked. Seat comfort was excellent and although not lie flat the seat was fully adjustable. Arrival on time. Remote stand used a private mini bus for business class to terminal. Arrival formalities completed quickly and luggage appeared around half an hour after landing. Batik Air although marketed as full service and clearly they are not. They are priced lower than the other Indonesian carrier operating the same route.
✅ Trip Verified | Flying from Kota Kinabalu to Jakarta with Batik Air, ticket was booked easily, but i could not do mobile check in so i had to make line up at counter check in. I sat at 11A which was at emergency exit windows so its really spacious. Breakfast served was fried rice and hot tea. Flight departed and arrived on time. I enjoyed the flight.
✅ Trip Verified | Jakarta to Kuala Lumpur. No web check in allowed. E-ticket information provided and boarding pass PNR was different . Cold food was served on flight and was inedible and unappetizing, the only food edible was the cupcake. Aside than this no complaints on seat space, entertainment kit (at least most of the screens are functioning compared to Malindo Air.