70 SmartWings reviews

5/28/2019 Michael Bouet

✅ Trip Verified | Prague to Copenhagen. 1 hour late, No information off why or excuses. Their English Are horrifying. You can't hear what is said in the speakers. Worst experience ever. After Landing on the runway, 3 passengers begin to take their luggage.

4/13/2019 Boris Zugic

✅ Trip Verified | Podgorica to Malaga via Prague. Old airplane, with no room for legs, rude staff and long delays. But the worst thing happened after arrival at Malaga airport. My luggage was lost at Prague Airport and I waited for 4 days to get it back! When I finally got my luggage it was destroyed. At baggage claim we made a...

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3/18/2019 T Marston

✅ Trip Verified | Prague to Amsterdam. While my carry-on fit handily into their receptacle, I was told it was oversized and that I would be able to pick it up after exiting the aircraft, as I had a very close connection at my destination. Pick up was not available, so I had to exit to the baggage carousel, and re-enter security...

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3/3/2019 M Vaughan

✅ Trip Verified | Gatwick to Prague. Flight was over an hour delayed, there was no announcement about the delay from the airline, once we boarded the plane there was again no mention of a delay either. The air hostesses assigned to the front of the plane were so rude, un-welcoming and abrupt, the rudest hostess I have experienc...

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1/10/2019 I Gawilana

✅ Trip Verified | Warsaw to Malaga via Prague. My flight was cancelled five months ago. I submitted the claim for compensation via their website. I haven't received any answer. During past five months I submitted two more claims via their internet website, sent four emails to claims department, sent registered letter to their h...

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1/5/2019 Ben Dowden

✅ Trip Verified | Dubai to Prague. While the flight was about 30min late - it was explained by a headwind on the incoming 7hr flight from Prague which is reasonable. The service was actually very high quality for a low cost carrier. The meal was served quickly and was of similar quality to some full service carriers. We were gi...

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12/21/2018 S Weare

✅ Trip Verified | I travelled from London Gatwick to Prague and then on to Dubai. When I collected my luggage in Prague my case had been unzipped, everything inside was moved around and the Christmas cards that family and friends had given me to take back to my family in Dubai had been ripped open, obviously searching for money...

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10/12/2018 Tomas Kilian

Not Verified | Flew SmartWings from Djerba to Brno. Pretty good, plane was new and clan. Surprisingly for low cost airline, there actually was space for legs. Staff were quite friendly and even offered younger son to see cockpit and pilots have been very nice to him answering all and sometimes pretty stupid questions.

9/8/2018 Vartan Agopian

✅ Trip Verified | Prague to Malaga. Excellent airline. Boarding was fast and easy, cabin crew were super friendly, aircraft was new and clean, and the food quality was super. The only problem is that the WiFi didn’t work, but that happens - so, all in all, excellent airline: highly recommended.

9/3/2018 R Wirken

✅ Trip Verified | Dubrovnik to Amsterdam via Prague. First flight was delayed by approx. 1 hour so we had to run at PRG airport to catch our connecting flight. Connection time was too short for the Luggage which arrived two days later in Amsterdam. No apologies or helpful information at all by SmartWings staff: rudest service I...

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8/26/2018 C Jewell

✅ Trip Verified | Gatwick to Prague return was a very bad experience. Going to Prague, flight was delayed by 1 hour, reason being waiting on the flight crew. Leaving Prague, went through security, all passengers in a room with not enough seating for everyone, not toilet, plane on the tarmac, crew finally showed this time, they ...

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4/23/2018 P Skrivanek

✅ Trip Verified | Prague to Hurghada. The check-in did not open until exactly 2 hours before departure. Then only 2 counters for our flight with over 200 pax. This caused the departure hall overcrowded with about 1000 people. As I boarded among the last passengers, upon entering the aircraft it was clearly visible, how packed i...

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4/11/2018 D Bailey

✅ Trip Verified | Flew SmartWings from London Gatwick to Prague. Absolutely atrocious, do not fly this airline. I was due to fly for a holiday over the easter break. When I got to the airport they put me on standby. Then the plane was delayed by four hours. Then I was refused boarding due to overbooking. Have been trying to clai...

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4/9/2018 L Mawes

✅ Trip Verified | Gatwick to Prague. They waived my overweight bags because I understood that I could take up to 23 kg without paying and I felt good that they trusted me and said that they'll waive my bags (usually you can only take up to 15 kg free). My flight was delayed with two hours (which is a common occurrence by SmartW...

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3/20/2018 Khaled Barghouty

✅ Trip Verified | Flew SmartWings from Tel Aviv to Prague. Not recommended at all - stay away! Poor value for money. We paid $1,725 for 4 tickets and the flight was awful. Beginning with the seats - terrible and not comfortable at all (worse than a football stadium seat). They don't even serve a free cup of water on a 4 hour fli...

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12/30/2017 C Markon

✅ Trip Verified | Tenerife to Prague. Disappointing flexibility in luggage weight. Didn't accept 2.5, offered to take some things out but they wouldn't even accept less overweight of checked in luggage. For a flight that cost 250-300+ euros that's quite stingy. I understand that you get what you pay for, but the staff wouldn't ...

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12/18/2017 Pavel Moravec

✅ Trip Verified | Gatwick to Prague. So after few years I've decided to fly with Travel Service/Smart Wings again (won't do that for some time again). Since prices from Heathrow were too expensive on this date and I didn't want to fly from Stansted and I wanted it to fly in the evening there wasn't that many options to Prague, ...

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11/4/2017 Derek Postance

✅ Verified Review | Marsa Alam to Prague. Aircraft was clean and looked new despite age. Departed on time, a small hot meal and drinks service was provided. Cabin crew professional and efficient. Seats proved hard after 3 or 4 hours but were bearable. We were warned in advance of a rough approach to Prague due to very strong wi...

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10/20/2017 P Valten

✅ Verified Review | Rhodes to Bratislava. It was normal night flight. The plane was quite old and dirty. We had a delay about 1 and half hour. Smartwings isn't a very good airline but this flight was good (I had very bad another flight with SmartWings before). We get tea, water or juice and sandwich.

10/12/2017 S Drew

✅ Verified Review | Prague to Dubrovnik. One of the worst flight experiences ever. Despite booking with Czech Airlines we were put on this code share with Smartwings out of Prague. We had extra bags and made plans in advance to handle those. I have Delta Gold Medallion but they would not honor that status for allowing an extra ...

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