Customer reviews

9/16/2019 Riyaz Adam

✅ Trip Verified | Hurghada to Prague, This is the worst airline for customer service. My flight got delayed from Hurghada by 1 hour 30 mins to Prague which made me miss my connection to Manchester to Prague. No explanation tried telling them on the plane that I am going to miss my connection but no help what so ever. Anyways go...

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9/9/2019 E Bircaure

✅ Trip Verified | Prague to Paris. CSA flights are operated by Smartwings. I really can't see anything "smart" in that company. They are consistently late, comfort onboard is is that of a charter company. Today's flight from Prague to Paris was 1 h late (which for the 1st flight of the day is a performance) and for a complete p...

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8/27/2019 Robert Nedved

Not Verified | I fly from Prague to the UK and back every week. During last few months Smartwings flights were always late, always delayed by at least an hour. But the most annoying thing is that when you finally get on the plane it keeps waiting for its new departure slot, during this time the A/C is off, so it is too hot and ...

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8/17/2019 Gellért Gáspár

Not Verified | Monastir to Budapest. Everything is okay. This is the third time if I fly with SmartWings. The food (little sandwich) is so tasty, and the water is cold, and everything is okay. I love this air company, and if I fly, I want it to be with the SmartWings.

8/13/2019 C Neal

✅ Trip Verified | Flew return from Gatwick to Prague and both flights were delayed. Locked on a boiling hot plane for 3 hours either way. Reason given was that we had missed our departure slot both times. Most likely caused by the time taken to get everybody onto plane.

8/10/2019 E Kamarova

✅ Trip Verified | Prague to Nice. Extremely rude guy at the check in desk. First could not find my ticket and straight asked me to pay extra for my luggage - found me after and asked me why I did not check in my luggage all the way to Nice. I am very disappointed and the flight was delayed for 1.5 hours of top of that. Horrible...

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8/9/2019 Michele Martins

✅ Trip Verified | Gatwick to Prague. The flight was supposed to depart from Gatwick at 2.20pm and it's now 5.04pm and everyone is in the airplane, it's so hot that you can't barely breathe. Funny enough this is the second flight I take with Smart Wings and same thing happened on first time, this time is worst because we're in t...

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8/2/2019 Petr Zmolik

✅ Trip Verified | Prague to Amsterdam. Extremely rude staff. When i said hello (which was their job to say that before me), she just rolled her eyes and looked somewhere else without any response. Rest of the staff was rude as well but this was something I’ve never experienced while flying in my life.

7/19/2019 D Gwilt

✅ Trip Verified | Palma de Mallorca to Prague. Not the best experience. I had noticed there was an anomaly on the original e-ticket regarding the 23kg baggage I had paid EUR60 for in respect of both the outward journey to Palma and the return. The original e-ticket stated that there were 0 pieces for the return from Palma. I em...

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7/18/2019 Adela Fajtova

Not Verified | Prague to Rome. The airplane was 17 years old but was comfortable and room leg was fine. The staff were a bit arrogant but they did everything they had to. We did not have a delay and we arrived into Rome even earlier. On a SmartWings flight you do not get free food, you can buy some but the price is ok and the m...

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5/28/2019 Michael Bouet

✅ Trip Verified | Prague to Copenhagen. 1 hour late, No information off why or excuses. Their English Are horrifying. You can't hear what is said in the speakers. Worst experience ever. After Landing on the runway, 3 passengers begin to take their luggage.

4/13/2019 Boris Zugic

✅ Trip Verified | Podgorica to Malaga via Prague. Old airplane, with no room for legs, rude staff and long delays. But the worst thing happened after arrival at Malaga airport. My luggage was lost at Prague Airport and I waited for 4 days to get it back! When I finally got my luggage it was destroyed. At baggage claim we made a...

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3/18/2019 T Marston

✅ Trip Verified | Prague to Amsterdam. While my carry-on fit handily into their receptacle, I was told it was oversized and that I would be able to pick it up after exiting the aircraft, as I had a very close connection at my destination. Pick up was not available, so I had to exit to the baggage carousel, and re-enter security...

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3/3/2019 M Vaughan

✅ Trip Verified | Gatwick to Prague. Flight was over an hour delayed, there was no announcement about the delay from the airline, once we boarded the plane there was again no mention of a delay either. The air hostesses assigned to the front of the plane were so rude, un-welcoming and abrupt, the rudest hostess I have experienc...

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1/10/2019 I Gawilana

✅ Trip Verified | Warsaw to Malaga via Prague. My flight was cancelled five months ago. I submitted the claim for compensation via their website. I haven't received any answer. During past five months I submitted two more claims via their internet website, sent four emails to claims department, sent registered letter to their h...

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1/5/2019 Ben Dowden

✅ Trip Verified | Dubai to Prague. While the flight was about 30min late - it was explained by a headwind on the incoming 7hr flight from Prague which is reasonable. The service was actually very high quality for a low cost carrier. The meal was served quickly and was of similar quality to some full service carriers. We were gi...

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12/21/2018 S Weare

✅ Trip Verified | I travelled from London Gatwick to Prague and then on to Dubai. When I collected my luggage in Prague my case had been unzipped, everything inside was moved around and the Christmas cards that family and friends had given me to take back to my family in Dubai had been ripped open, obviously searching for money...

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10/12/2018 Tomas Kilian

Not Verified | Flew SmartWings from Djerba to Brno. Pretty good, plane was new and clan. Surprisingly for low cost airline, there actually was space for legs. Staff were quite friendly and even offered younger son to see cockpit and pilots have been very nice to him answering all and sometimes pretty stupid questions.

9/8/2018 Vartan Agopian

✅ Trip Verified | Prague to Malaga. Excellent airline. Boarding was fast and easy, cabin crew were super friendly, aircraft was new and clean, and the food quality was super. The only problem is that the WiFi didn’t work, but that happens - so, all in all, excellent airline: highly recommended.

9/3/2018 R Wirken

✅ Trip Verified | Dubrovnik to Amsterdam via Prague. First flight was delayed by approx. 1 hour so we had to run at PRG airport to catch our connecting flight. Connection time was too short for the Luggage which arrived two days later in Amsterdam. No apologies or helpful information at all by SmartWings staff: rudest service I...

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