Brussels Airlines


Brussels Airlines Fleet

471 Brussels Airlines reviews

6/30/2019 H Harris

✅ Trip Verified | Brussels to Lyon. Flight cancelled one hour prior to boarding without any explanation. When asked at the desk, the answer was “operational reasons”. This is the most stupid and inconsiderate response an unhappy customer can get. Avoid this company as much as you can.

6/22/2019 Andrea Benaim

✅ Trip Verified | Tel Aviv to Toronto via Brussels. First, they lost our bag. Then, when it was finally returned to us, all of the contents were completely destroyed. We filed a case online, to which they responded that they are not responsible for our damaged items. All they could say was we are sorry for destroying your posse...

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6/10/2019 Janet Jeffress

✅ Trip Verified | Trip purchased September 2018 from Greensboro to Florence. Upgraded seats purchased January 2019 Internal issues within the airline and the seats I had selected at time of upgraded purchase were assigned to other passenger the day of travel. At check- in incorrect seat assignment (was in economy) and check in ...

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6/10/2019 I Varsen

✅ Trip Verified | Brussels to Bastia. First time I've flown with Brussels Airlines. Staff was very friendly. I could choose my seat for free and had a lot of space for my legs! The only thing i disliked was the price of food and beverages this is too expensive.

6/10/2019 N Moyen

<✅ Trip Verified | Paris to Accra via Brussels. At check-in they seemed really strict on allowing only 12kg of cabin luggage. But, as often, in cabin I noticed many people with far more than 12kg. No food or drinks offered on the Paris to Brussels. Poor service overall. I was not able to check in online either.

5/28/2019 G Johnson

✅ Trip Verified | Freetown to London via Brussels with Brussels Airlines. Neither of my flights was particularly good. On the outbound flight I had paid for a specific seat in economy class, but the configuration of the actual plane was different than what appeared online, so they instead moved me to a bulkhead seat with no legr...

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5/23/2019 H Garten

✅ Trip Verified | Catania to Manchester via Brussels. Both flights on time. Pay for catering available but not taken. Staff professional. Change at Brussels was straightforward, and luggage made it as well.

5/8/2019 L Clark

✅ Trip Verified | Brussels to Saint Petersburg. I am very disappointed with the flight. The pilot landed turbulently. The cabin crew took my order incorrectly. The seat is comfortable enough to sit. Brussels airport, which is the base of the airline, announces the gate late that I have to rush there, given there is a designated ...

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5/3/2019 Daniel Hornett

✅ Trip Verified | I'm somewhat disappointed with this flight. I flew from Vienna to London Via Brussels, and the service wasn't great. The first flight left on time, and we were soon airborne. However, my window seat was disappointing, as the window was very dirty, and it was hard to see out. The inflight service was efficient,...

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4/19/2019 D Wayne

✅ Trip Verified | Boarding process from Toronto to Brussels was good. They actually boarded the people at the back of the plane first, impressive. Once I got onboard and prepared for my flight I found that the phone jack in the arm rest had a connection issue as well at the USB port to charge my phone. It showed charging but an...

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4/17/2019 L Vashel

✅ Trip Verified | Tel Aviv to Brussels. Horrible service. Even water costs money. Snacks cost money. On the cheapest plan, there is no way to change your flight, not even for a fee. There is absolutely no cancellation refund (except for taxes). I contacted customer service. They were of absolutely no use. I would strongly advis...

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4/8/2019 Tom Panis

✅ Trip Verified | I am a weekly traveller from Brussels to Nice return. Since two years Brussels Airlines is achieving in 85 % of the flights a delay of min 30 min to min 60 min. If you have to believe the cabin staff it seems always someone else fault of the delay. Writing Complain letters is useless since you always get the ...

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4/5/2019 Manfredo Santopinto

✅ Trip Verified | Brussels to Lisbon. Very poor company. When they are not late, they will make sure that you pay (45€) for your trolley by stating it is not the right size. Their standard size is not standard and many of the bags you’ll buy as cabin luggage won’t fit. Most of the time you will end-up both paying and late. Ser...

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3/31/2019 S Rasmussen

✅ Trip Verified | Copenhagen to Vilnius via Brussels. The trip was delayed by twenty minutes, but this was handled professionally by staff. Nice clean aircraft with good legroom. The food served was good, both with regards to quality and quantity. Cabin staff very attentive and jolly. As far as I am concerned this may be one o...

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3/30/2019 André de Sousa

✅ Trip Verified | Copenhagen to Brussels. Not flying again with Brussels Airlines. After having a flight delayed for 5 hours due to operational reasons they refused to give me compensation. A colleague on the same flight, via a third party received the compensation. I did it the right way, via Brussels Airlines website. Brussel...

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3/25/2019 C Walker

Not Verified | London to Prague via Brussels. Full flight and they allow people to bring multiple bags, my soft cover bag is removed from the over head storage and handed back to me so that I can place it under my feet - it's not a small bag. So much for any leg room. I will avoid this airline going forward.

3/22/2019 H Blumenthal

✅ Trip Verified | Long haul service on Brussels Airlines is very good and I now have a number of experiences. On the positive side, a number of things: The service is very nice, the crew being very attentive to the comfort of the passengers. Food and wine are always good and nicely presented. The seat is a true lie-flat which is...

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3/15/2019 S Varinov

✅ Trip Verified | Vilnius to Heathrow via Brussels. The staff at the boarding gate wouldn’t allow to take onboard cabin size bag with laptop arguing the have limited luggage space in the aircraft. Upon boarding it was obvious that 1/3 of luggage racks were empty. Why?

3/12/2019 G Jackson

✅ Trip Verified | My first experience flying with Brussels Airlines, and I was impressed. The seats were spacious and comfortable, and I slept well when it was converted to a flatbed. IFE was OK, but there wasn't such a large variety of movies available. I enjoyed all of the meals that were served, and they were accompanied by a...

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3/2/2019 Cinzia Guido

✅ Trip Verified | Brussels to Rome. Staff on board terrible, no more Brussels Airlines! I had only one Personal bag with me, no trolley, no bag pack, no luggage. Staff told me he would have helped me putting the luggage in the cabin, instead he sent it to the luggage belt without even informing me. I would have liked at least t...

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