South African Airways


Customer reviews

10/28/2019 Rob Spraggon

✅ Trip Verified | Cape Town to Perth via Johannesburg. I broke my arm and needed to return to Perth for operation. When I requested a more comfortable seat on check in the staff complied. On boarding I discovered she had seated me next to toilet in a non recliner. The staff refused to attempt any change, a man stepped in and of...

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10/10/2019 Jon Ryan

✅ Trip Verified | Perth to Johannesburg. I do not sleep well on flights and rely on Entertainment System to occupy me. Sometime after take-off the Entertainment System was turned on. Some airlines turn on the system after un-docking from the terminal. Immediately there were issues with the sound being disjointed. Soon after (wi...

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10/6/2019 B Joubert

Not Verified | Johannesburg to Dar es Salaam with South African Airways. The cabin crew on this flight seemed like they did not want to be there serving the passengers. There were instances where the staff seemed agitated by some of the requests of the passengers in front of us, and were very unprofessional and borderline rude.

10/5/2019 Graham, Airbus A340-300 (343) v1 seat 49G

Plane on time and stall welcoming and professional. Economy seat had plenty leg room and seat not so comfy and sore bum on 12 hour flight.. Food was ok nothing special. Worst was the entertainment. Music selection was poor as was the limited choice of movies. Not sure if something wrong with the heating but everyone had to wrap...

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10/3/2019 C White

Not Verified | Dreadful Business Class - Will never fly with SAA again. Previously one of top three airlines in the world SAA, Swiss Air and Singapore Airlines. Flew Perth to Johannesburg to Perth on old tired planes. The seats folded down and were lumpy like camping beds with a too short thin quilt to lie on, one small pillow ...

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10/3/2019 M Raljein

✅ Trip Verified | Johannesburg to New York. I flew on SA203 and booked a seat in the last row as I knew there were empty seats beside it. Seat 74D. I have a back injury and sitting long haul is difficult, so I was hoping to be able to stretch a little. I fly this route regularly, and always book this seat if it is available, an...

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9/25/2019 Cecilia Jastrzembska

✅ Trip Verified | Cape Town to Nelspruit. They did not call my name for last boarding. Checked in 2 hours early, had a problem with an airport cafe, came to board as gate was closing and they refused to put me on. Staff were aggressive, did not assist, expected more money for a different flight with no concessions made. Unprofe...

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9/22/2019 B Stauffer

✅ Trip Verified | Mauritius to Johannesburg. This is one of the older aircrafts that South African Airways has, an Airbus 340 with a configuration of 2-2-2 in business. I really like the A340's as they are very silent and safe (4 engines). Although there is not much privacy between you and your neighbour, the space between the r...

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9/22/2019 B Stauffer

✅ Trip Verified | Johannesburg to Mauritius. Flying South African in coach is a flash back to the 80's. Food (appetiser and main hot meal) was good compared to other airlines on a 4 hour trip. The service was very nice, and the bar well stocked. The seat had a lot of legroom (at least 33") for a person as tall as me (6'2"). The ...

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9/18/2019 B Vandenberg

✅ Trip Verified | Bloemfontein to Johannesburg. I am appalled by the horrendous service I received. I went to the airport in Bloemfontein with at least two hours to spare before we started boarding. Initially my flight was going to be at 5:00 pm and I would arrive at JHB international airport at 5:55 pm. However after not letti...

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9/3/2019 E Delune

✅ Trip Verified | Hoedspruit to Cape Town. Hoedspruit is a nice small airport with an indoor terrace. The flight experience was overall OK for a 2h30 flight. The real issue I had was with the booking. I received a confirmation for a wrong date, then called the customer service right away and they never agreed to make a change w...

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8/12/2019 Henry Williams, Airbus A340-600 (346) seat 1D

We like our stop over at the premium lounge and the ability to relax eat and drink as we waited for our flight. Also, they announced our flight so that we would not continually have to look at our watches. We boarded on time we very little wait after we reached our gate.

8/9/2019 Jessica De Villiers

✅ Trip Verified | Johannesburg to Hong Kong. As we got on the flight we noticed on my pillow there was blood, and our entertainment system did not work! I feel it is totally unhygienic. After telling the flight attendant about the pillow she just grabbed one from an open seat and did not even apologize. I will never use this ai...

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8/3/2019 Isabelle Abraham

c✅ Trip Verified | Maputo to New York via Johannesburg. The entertainment system glitched throughout the entire flight to JFK and the seat function controls didn't work several times throughout the 17-hour flight (for up to 15-20 minutes per glitch period). Some people were stuck in a reclined position while others were stuck ...

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7/31/2019 Sian Bianca Moss

✅ Trip Verified | SA 260 on 29 July from Johannesburg to Frankfurt. About 30 minutes into flight, electricity went out and did not came back on for 10hr duration of flight. The air hostess was extremely rude and unhelpful. They did not notify the passengers as to what was the cause/reason for the black out. When asked, I was to...

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7/23/2019 Abdallah E, Airbus A330-300 (333) seat 47C

Really cramped and uncomfortable. Particularly disappointing as I had chosen SA because they used to be among the better in economy. Am not looking forward to flying them again. Service was good, t hough.

7/21/2019 Abdallah E, Airbus A340-600 (346) seat 45K

Seat is great for legroom, but very narrow, due to tray tables located in the armrest. The seat belt also has a thick cover on the one side making it very uncomfortable.

6/13/2019 W Porter

✅ Trip Verified | Cape Town to Sao Paulo via Johannesburg with South African Airways. Worst airline ever. Disorganized, not very clean. Very old in every way. Very noisy, seats uncomfortable, little service. Food more like coach. Can’t believe I used lots of points for this experience. Worst business trip ever. Love Africa but n...

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5/30/2019 Alex K, Airbus A330-300 (333) seat 58H

Tiny legroom. Worst I’ve experienced on a long haul flight. Middle section is an inch or two better than the the side sections.

5/13/2019 D Taylor

✅ Trip Verified | London to Harare via Johannesburg. Left on time, seats uncomfortable for a long flight, but aircraft not full. Dinner served, beef stew, followed by breakfast at the end of the flight. Cabin crew disappeared during the flight. A319 from Joburg to Harare no empty seats. Served a snack which was an inedible chee...

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