Customer reviews

8/3/2019 Betsy Cohen

Not Verified | Bumped from flight from JFK to Frankfurt in spite of arriving at gate on time. Sent to Frankfurt on later flight. Lost a half a day of vacation in Vienna. Well-compensated by Lufthansa for mistake. Allowed to use Lufthansa lounge. Was targeted by Frankfurt ground personnel for personal hand baggage weight and siz...

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8/2/2019 Sander van Kan

✅ Trip Verified | Amsterdam to Budapest via Frankfurt. Flights were nothing special. Both flights slightly delayed and catering was only a drink and one twix that I found very disappointing. Seat and legroom were good.

8/2/2019 Simone Biagi

✅ Trip Verified | Bologna to Frankfurt. On board service poor and catering almost the same. Seating is normal but on a flight i had later from Thai smile in economy plus has been much better.

7/31/2019 Ondrej Miffek, Airbus A319 (319) seat 9E

Standard short haul LH group aircraft with standard seats and due to catering´s strike with bad service (without snacks).

7/31/2019 Christine Bolina

✅ Trip Verified | Vancouver to Frankfurt. A good, comfortable flight to Frankfurt. The flight took off on time and landed a few minutes early. The boarding process was orderly and the flight attendants were polite and attentive. I was quite satisfied with the flight. I wasnt too impressed with the vegetarian meals that i had pr...

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7/31/2019 Michael Schade

✅ Trip Verified | The departure from Izmir was suppose at 3.40 am. Upon entering the plane, the pilot cautioned the pax that there might be some delay due to some maintenance work. An hour later he announced that a test could not be performed due to a missing tool, an hour later a document needed to be signed my a maintenance ...

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7/30/2019 Paulo Monteiro

✅ Trip Verified | Frankfurt to Lisbon. 01:30 delay. When I try to get on board, the ground staff told me that first were lots of people with big instruments, so they could be attached to the seats. I told I was business class passenger, and even so, she didn´t listen to me. After take off, cabin crew gave us the meals, served t...

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7/29/2019 C Liedan

✅ Trip Verified | Copenhagen to Madrid. One of the worst flight experiences. I was supposed to fly with Lufthansa from Copenhagen to Madrid, but due to a delay on a connecting flight, I never arrived to Copenhagen and made it to my flight, I was therefore forced to rebook my flight ticket with another company to arrive to my fi...

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7/28/2019 Alessio M, Bombardier CRJ900 seat 10D

Standard economy seat. Good service. Ife avaible with your phone using the wifi on board. On the ife are avaible newspaper and music

7/26/2019 G Hodder

✅ Trip Verified | Frankfurt to San Diego. This is my second dreadful flight on this route. Lufthansa flies old A340's in service for 22+ years, and their age, wear and tear show. The seats are frayed and torn, and cushions hard and in need of replacing. The food borders on inedible for me. The staff were very senior which is no...

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7/25/2019 Abdallah E, Boeing 747-8 (748) seat 4D

Row 4 has no issues with the galley/lav, because it is reserved for F and the cabin is served from the back, plus there is a thick curtain there (and not much traffic to that lav anyway, since there are two lavs in F serving 8 pax). This means that there is very little traffic from either the crew or the passengers for pax seate...

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7/25/2019 Anton Popov

✅ Trip Verified | London to St Petersburg via Munich. Terrible booking experience with Lufthansa. I made a mistake while booking a ticket and booked for one day earlier. Refused to help, gave me no options at all.

7/25/2019 J Aberg

✅ Trip Verified | Copenhagen to Los Angeles via Frankfurt. I have found Lufthansa becoming more and inconsistent in their performance. On the first leg, we had secured nice exit seats with plenty of leg space, to be told at the gate that we had instead been upgraded to business class. However, this is is the first time in 25 ye...

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7/24/2019 Julie Arnheim

✅ Trip Verified | London to Frankfurt. Our electric wheelchair did not work after being offloaded from our flight. As my husband cannot stand at all it was crucial we repair it or buy a new one ASAP for the next months holiday. We put in a damage claim and the staff were very helpful helping us to find a wheelchair repairer ( w...

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7/23/2019 D Calikiene

✅ Trip Verified | Istanbul to Munich with Turkish Airlines connecting to Poznan with Lufthansa. Our experience started on the way back when I tried to check in online. I couldn't do it as booking code I got by email was not applicable for Turkish airlines. When I contacted via FB Turkish Airlines I was asked to contact travel a...

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7/22/2019 M Al Samafar

✅ Trip Verified | Lufthansa did not meet my expectations! I found dirty spots on my pillow. I will take three stars out of five based on my experience. The first-star, impunctual , the second-star, bad cleanliness, and third-star, limited catering due to a strike. I will give two stars because of ticket reasonable price, and f...

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7/22/2019 Jelena Suran

Not Verified | Today we had two connected flights with Lufthansa, the first one from Bilbao to Munich, the second one from Munich to Zagreb. Both were late and delayed. We ran through the airport to get on time on the second flight with a small child and me being in sixth month of pregnancy - if we had the info that the flight ...

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7/19/2019 R Shaw

✅ Trip Verified | Naples to Newark via Munich. Arrived at airport at 10am for a 1:10 flight only to find no gate departure info on the board-said would be updated at 12:05. Finally, our group of 22 headed to the gate. After waiting for 20 minutes, with all the other passengers, the gate changed to the one right next to ours-fro...

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7/19/2019 Sushant Kumar

Not Verified | New Delhi to Frankfurt. Flight was really nice. At the check-in, they let us upgrade from Economy to Premium Economy. Service was very nice too. My family and I took a nap in the middle of the flight. I would recommend this airline.

7/19/2019 R Shaw

✅ Trip Verified | This was my first time flying Lufthansa and its subsidiary Air Dolomiti. Firstly, to allow for traffic, we arrived earlier than the 3 hour window at EWR. Lufthansa would not let us check our bags until 5pm, so we had to wait 45 minutes even though there was no long lines at check-in. The announcements at the ga...

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