Air Canada


Customer reviews

10/10/2019 Abdallah E, Boeing 767-300ER (763) rouge seat 27K

I paid a 100.00 Cdn upgrade fee to get seat 14A for the 9.5 hr flight from Zagreb to Toronto but when i checked in at the airport i found that i was moved to 27A this seat was not very good 1- it was near the washrooms so people were always standing in front of you 2- there was no right arm rest 3- there was less recline than ot...

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10/10/2019 M Ritz

Not Verified | I have no idea how Air Canada has won any awards. I fly with them monthly and have nothing but issues with this airline. Last flight from Chicago to Vancouver I get a text that there is an issue with the entertainment system and the plane didn't even have screens on a flight over 4 hours. My flight home to Edmonto...

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10/10/2019 B Geare

✅ Trip Verified | Osaka to Vancouver. Air hosts seem frustrated and made us feel as if they were doing us a favour by having us on board. I’m not going to complain about seats and food because yes when you pay for economy you’re not expecting luxury. Even just making way on the aisle and the simple requests were not pleasant ex...

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10/9/2019 Abdallah E, Airbus A319 (319) rouge seat 16F

seat was extremely small fore-to-aft, the distance between the back of my seat and the back of the seat in front of 16C was literally smaller than the length of my femur (leg). The pull-down tray was 1/2 size because the seat distance was so small. Service and food was horrible.

10/9/2019 Rose Ansari

Not Verified | Absolutely the worst airline out there. Terrible seat, extremely uncomfortable, rude and unfriendly staff. No snack or screen on a 4 hour flight. They charged us 35$ for checking out one bag on the way to Punta Cana and 35$ again on the way back. They lost our luggage with our home key, car key and all our medica...

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10/9/2019 D Pallister

✅ Trip Verified | Toronto to London. This review is only for Check-In desk staff. My kid and parents were travelling, and their seats were not together. The staff were humble and helpful and went above and beyond to get their seats together. I really appreciate her efforts as my kid was just 21 months old. I'm really thankful to...

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10/6/2019 Abdallah E, Airbus A320-200 (320) seat 2B

This is the worst business class cabin I have ever experienced. Seat 2B is a bulkhead seat with little room for your feet. Seat 2A is slightly better, but miserable for anyone over 6 feet tall. My 6'7" husband survived it by using what foot well I did have for one of his feet.

10/6/2019 Isaiah, Airbus A321-200 (321) Layout 3 seat 16A

we paid extra for the 3 extra legroom exit row seats on the Air Canada Rouge as I have longer legs and it it is always nice to be able to stretch out. they were missing the seat #17a so I was lied to and downgraded to seat 16a by the gate staff and was promised that it was an extra legroom seat by the gate staff (LIE). Air canad...

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10/6/2019 Aaron Tabasum

Not Verified | Toronto to New Delhi. I waited to purchase duty-free and was told that the it was impossible to do so as there are less than 2 hours left in the flight. I originally pushed the service button 1.5 hours prior to the duty-free closing and not one crew member came to my assistance. I then went and flagged down a cre...

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10/6/2019 Janet Snell

✅ Trip Verified | This past Thursday we were on our way back to Vancouver from DC through Montreal with Air Canada. On the second leg of the trip, we were seated in the 15th row (preferred seating) in front of the exit row and discovered our seats didn’t recline. We asked the flight director if we could move and before take off...

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10/6/2019 S Andrews

✅ Trip Verified | Las Vegas to Toronto. Air Canada is pretty much a disgrace to the Canadian image and the maple leaf. It seriously needs to revamp it's customer experience/service strategy, as well as upgrade a majority of its fleet. Most of the planes, especially those serving its own country and the US are from sometime in th...

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10/4/2019 S Haryan

✅ Trip Verified | Dubai to Toronto. I was travelling with 3 kids and my husband. My 2nd daughter got a bug bite. It is very common for her to get that. It was itchy and she was crying. The lady behind us told the flight attendant that she was hurt. The flight attendant called nurse on board and one nurse came and assisted her. ...

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10/3/2019 Abdallah E, Airbus A321-200 (321) Layout 1 seat 15E

Both 15E and 15F do not recline. The exit row is behind the seats, and the flight attendant fold-down seat is immediately behind 15F. A small bit of the barrier overlaps 15E as well, keeping both seats from reclining.

10/3/2019 Stephan Schott

✅ Trip Verified | Lisbon to Toronto. Awfully long wait at check-in although we were already checked in and printed our boarding pass. I recommend to go in the assistance required lineup which has double the counters. People who were behind us but did not already check in ended up well ahead of us checking in. I also would like ...

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10/3/2019 Urwah Ahmed

Not Verified | Montreal to Dubai via Toronto. I would like to express my disappointment with Air Canada customer service. I had a flight delay in Montreal, causing me to miss my flight from Toronto to Dubai. Customer service failed to book an alternative flight and they are not responding to my communications through emails, and...

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9/30/2019 L Gorman

✅ Trip Verified | ✅ Trip Verified | . I was very happy with the service in this flight. At Rome airport, Air Canada provides access for business class passengers travelling to the Casa Italia (Air Italia) lounge which was a memorable experience with all the Italian flair one experiences in Italy with food wine and hospitality....

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9/28/2019 Abdallah E, Airbus A321-200 (321) Layout 3 seat 17F

This seat has great legroom, however there is a flight attendant jump seat across from you so you cannot store your carry on under the seat and have to put it in the overhead bin.

9/27/2019 Laura Doudard

✅ Trip Verified | Toronto to Panama City. A 5 hour flight in an aircraft designed for domestic flights. No room for the legs, no food (not even a cracker), 2 glasses of tap water, a crowded and warm plane and no entertainment system. They lost my sleeping bag and refuse to take the claim at the airport.

9/26/2019 Abdallah E, De Havilland Canada Dash 8 (300) seat 5A

This seat is great for a 1 or 2 hour flight. Any more and you feel like a sardine.

9/26/2019 Anthony murphy, Boeing 787-9 (789) seat 3K

I was very comfortable and the flight crew was great