✅ Trip Verified | Barcelona to Toronto. This was the most uncomfortable plane with the worst service and horrible food. No inflight entertainment screen provided. The flight attendants seemed irritated. Get it together, Air Canada. Step up the game a bit. At least clean the plane better between flights.
Seat 18H is a standard bulkhead seat, but it was inconvenient due to the bend in the aisle going into Premium Economy. Flight attendants backing up the aisle with service carts frequently bumped the seat, sometimes with a lot of force (enough to spill red wine in one instance). I sit exclusively in aisle seats, so know enough to not hang out into the aisle. I would not choose this seat again. I assume 18C would have the same issues.
Great plane. Plenty of room even for me at 6'4" 250 lbs. Brew on this flight was super friendly
Not Verified | Shanghai to Toronto. This Air Canada flight was very comfortable, along with nice food services ( a cup noodle, bread, and the main dish) served in three times and definitely lessens the pressure during the 12h long haul in Economy. The cabin crew was very comforting when I threw up shamefully. The in-flight entertainment was lovely, equipped with films from the world, songs and tvs. The headphones were great. Had a sound sleep.
✅ Trip Verified | London to Vancouver. Air Canada have only one Boeing 777 seat configuration for short haul and long haul - 3-4-3. Most of my travel is, and has been, long haul with many airlines. This at 9 hrs was the most uncomfortable in Economy of any of my previous Economy flights. The constant brushing of shoulders with fellow passengers and crew - seated next to one and as they travel along the aisles (I was seated in an aisle seat) leads to surly crew and intolerant passengers - not a pleasant flight. I flew this flight because of the cost savings against the alternatives - but after the flight can only state that the savings (perhaps $100 each way) were not worth the bad experience for 9 hours.
Flt cancelled when got up at 3am to make flt. Rebooked in 2D on flt 5 hrs later.
I flew in Economy Plus in other airlines - and found them better than Air Canada's Lack of leg support is a serious drawback - especial on a 14 hours flight Food/drink very average - same as in economy class Only plus is wider seat
✅ Trip Verified | Montreal to Los Angeles. Five hours in a single aisle plane with no meal included. This is Air Canada proper, on a full fare, flying international. There was a bistro cart for paying customers and I got a packet of fruit slices, cheese and crackers: the fruit was turning soft and the moisture frorm the fruit made the cheese soggy. There was nothing in the booking process or ticket that signalled that a meal was not included, otherwise I would have brought my own. I was only flying this leg to get to LAX and switch to another carrier for the rest of my journey.
This is most likely the WORST Business Class seat I have ever purchased. The airplane is old, the seats are uncomfortable (hardly any cushion) this is crap! Air Canada should be ashamed of this nonsense!
First, This is the best seat configuration for the benefit of customer satisfaction. 2-4-2 seating with two sets of two washrooms. (economy class) in my opinion as a frequent international traveler. Comfortable fabric seats with limited but adequate reclining feature. Full flight with very efficient, considerate service. Adequate pitch and leg room for average person size.
✅ Trip Verified | I usually don’t have to show a passport after security and they had apparently been saying it over the speaker to have it ready. I didn’t have it ready and she said “you should have been listening, will the next customer with a passport ready step up?” in the time she took to show horrible customer service, I had provided the passports and said “I couldn’t hear the speaker, it’s loud out here” she handed me my passport back and said “I’m not going to argue with you”. I took my passport mistakenly thinking I was done and began to walk onto the plane. She took off running and saying I hadn’t been checked yet and “what do you think you’re doing?! You can’t just walk on the plane!” Everyone thinks she was overreacting to try make a scene. Then after everyone is sitting we had to get off the airplane for mechanical issues.
Not Verified | Toronto to Hawaii. It's a very good airline to travel with. Excellent cabin staff. But the one thing they really have to improve on is their meals. There is no food or snacks, you have to purchase their food. That's crazy for a flight so long. I'm very disappointed.
✅ Trip Verified | Zurich to Toronto. This was the penultimate leg of a business class odyssey through Asia. It was the most impressive of six segments. Air Canada configures their 787 business class cabin 1-2-1, which is considerably more comfortable than United's 2-2-2. The downside to AC's arrangement is that you have to stretch and contort in order to see out the window. The flight was about 95% full, with the business class cabin at 100%. I have seldom, if ever, had a more attentive crew. Between meal services, there was always at least one attendant patroling the cabin eager to serve. The Thai chicken curry was excellent - and I had just spent four days in Bangkok. I hope Air Canada management reads these reviews, because they can be quite pleased with all aspects of this long-haul service.
Room for legs is incredible small! If you seat in the aisle, people keep bumping on you all the time including the cart with beverages. Extremely noise plane. Very unpleasant flight.
Very cold seat. Good space for legs cause no seat are in front. Very poor duty free on board.
❎ Not Verified | Calgary to Belize City via Toronto. I had a flight from hell. It started from Calgary when a storm hit which I can understand when flights are canceled it can’t be helped. But then I couldn’t get another flight cause there was no one working and thousands of people trying to rebook. Finally, at around 3 am I got someone after waiting in line for hours to rebook. But when I went to check in I was told there was no such flight or booking under that number. So then they wanted to send me to Toronto then El Salvador for the night, I wasn’t happy with that so they sent me to Miami then Belize. So instead of me getting to Belize on the 28th I finally got there on the 30th. Up until getting to Miami, I hadn’t slept for some 30+ hours. After finding a gentleman, the only one, with Air Canada he finally got me a room for the night. Now I’m on my way home and in Houston for a 12-hour layover before I board for Calgary.
Seat does not recline due to exit row behind, which also reduces seat pitch. Window is misaligned as well.
Have not travelled AC Rouge for the last 7/8 years due to the uncomfortable seats. This time it was a team group travel so had no choice. I paid extra for my seat . Well worth it! Lots of leg room. Fairly good view out the window. Will fly Rouge again and book Row 12.
Due to row 20 having no windows, row 21 is the only row in the economy cabin where the window seat have two windows, thus providing the best view in the economy cabin. Should be indicated as Good seat.
✅ Trip Verified | Vancouver to Hong Kong. A trip riddled with personal hiccups, but Air Canada managed to make it feel better. I was running a little late for my flight and in the heat of it all, left one of my carry-ons at a security checkpoint for domestic departures. While I wasn’t able to get the item back the ground staff and cabin crew went above and beyond their fall of duty in helping me get it back. It didn’t work out in the end, but I appreciate the effort from contact numbers to the flight attendant that literally stepped off the plane to help me look. They really didn’t have to, but I am very thankful for their efforts. As for the premium economy cabin itself, it’s very small, comprising of 3 rows, totalling 24 seats. They’re significantly wider than economy seats and closely resemble the regional business class product. The seats were comfortable and I managed to catch 6 hours of sleep on a 14 hour flight, but they a cosmetic refresh may be due, with slightly warped armrests and scratched glossy plastic seatbacks negatively impacting the aesthetics. IFE was touchscreen and remote controlled, though the touchscreen functions were somewhat unwieldy compared to economy class TVs. Food was above average, with a premium (though not business class worthy) first meal with proper porcelain and metal cutlery, followed by what seemed to be a standard economy class meal (I believe Cathay Pacific also does the same thing). They also have a chicken pesto ciabatta as a snack prior to landing and that was good too, chicken was tender and well seasoned. I would also note that typical of a North American airline, Air Canada does offer good coffee (Lavazza) even in regular economy, so that’s a plus. Overall, Air Canada has drastically improved their long haul product over the years, while maintaining fairly reasonable fares for international flights. As a full service airline, flying to Hong Kong, their most comparable competitor for the route is Cathay Pacific, of whom I have referenced regularly. Given a choice between the two, I would pick Air Canada for value, and surprisingly, food as well- they’re generally much cheaper and there seems to be better attention to detail with regards to food and beverage. On the other hand Cathay is still able to offer more convenient time slots and premium economy in their flights includes 3 checked bags, though typically at a significantly higher price, so who you do fly with definitely depends on your needs, but Air Canada is definitely a viable option to get you there.