Air Canada


Customer reviews

9/26/2019 Shawna Bird

Not Verified | Toronto to Edmonton. This is the worst airline I have ever flown, the staff were so very rude. They have you squashed in there like sardines, you cannot move, you are constantly bumping the seat in front of you, as is the person sitting behind you. The seats, if you could call them that was like sitting on concret...

Read More
9/26/2019 G Faresi

Ottawa to London. I had ordered the Jain meal, just to see what it was about. It came on a tiny tray with a small container of a few slices of cucumber and tomato, a container of pieces of fruit and a hot container with steamed basmati rice, steamed broccoli and a portion of chick peas. One of the most bland meals I have had. Th...

Read More
9/26/2019 Mary Williams

Not Verified | Manchester to Toronto. Not impressed with Air Canada rouge. Two-hour delay as problems with fuel. Booked seating going fine, returning didn’t book seats. My husband and I couldn’t sit together, although a number of people were by themselves and were sleeping using three seats. My husband asked if we could sit in e...

Read More
9/26/2019 M Roberts

✅ Trip Verified | I flew Air Canada Rouge (booked by our Travel Agent, we saw Air Canada and thought 'great' we didn’t realise that they were their budget fleet) for three flights in September 2019 from Manchester to Toronto and Calgary and then Vancouver back to Manchester. I was with my husband and his parents. All three flig...

Read More
9/25/2019 C Lingle

✅ Trip Verified | Flight 1: I arrived early to Detroit - 3 hours early because international flight. They would not take my checked bag because I was too early. They stated that they only take check bags 1 hour prior to boarding time. This meant I was stuck sitting in the pre-security area of the airport for 2 hours. I had no ac...

Read More
9/24/2019 S Martus

✅ Trip Verified | Had a serious delay at the Canadian Border, so tried to call Customer Services to inform them that I might be late in check in. Was on hold for +15 minutes twice. No operator or consultant available. Arrived at the airport 15 minutes before gate closed, informed client manager at the checkin line. Was told to ...

Read More
9/24/2019 Nancy Tubman

Not Verified | Toronto to Barcelona. These planes are way too tight for long haul flights. I felt like a sardine! A friend paid extra for her seat and was very uncomfortable. The "first class" seats are a joke for all the extra room they have. Our return trip from Rome was longer but seemed shorter in a regular Air Canada plane...

Read More
9/23/2019 Carly Plett

✅ Trip Verified | Vancouver to Yellowknife. The flight itself is fine, flight crew are nice, but the customer service on the phone is horrible. My bag got lost on the way to Yellowknife. I am here for work on a tv show and have speciality clothing and other things I need to go to work with and they cannot tell me where my bag is...

Read More
9/23/2019 A Tahim

✅ Trip Verified | Toronto to Vancouver. This airline is getting more and more ridiculous by the day. They keep eliminating staff and replacing them with machines. Remaining staff are getting more and more useless. Now they have started charging for one single luggage unless you pay their high fares. If you want to check in your ...

Read More
9/22/2019 Boyd Robinson

✅ Trip Verified | Brisbane to Vancouver. From the moment we were greeted by the cabin crew, we knew we were in for a good flight. We were very pleasantly surprised by the leg room and general space of the aircraft. The food options were suitable for the journey and the cabin was well lit to reduce jet lag.

9/22/2019 Alex Tan

Not Verified | Las Vegas to Toronto. Very rude staff. No snacks offered. Asked for water twice, half hour later no one brought it. When asked for the third time they started giving attitude like it's our fault. The plane was half full yet they lied saying it overfilled and people need to check in their carry on. Plane was delay...

Read More
9/21/2019 Tony K., Boeing 767-300ER (763) rouge seat 27K

There is reduced leg room, very little recline, and no right armrest, also to close to washroom this isn’t a premium seat.

9/21/2019 D Ellis

✅ Trip Verified | Toronto to Vancouver. Flight left on time, cabin crew extremely friendly and attentive. Two servings for tea/coffee etc and one for water plus the meal service. Tried the Bistro Menu for the first time - not great but fine if you are hungry and the price reasonable. Greeted by attendants and Captain upon leavin...

Read More
9/21/2019 Simonette Jesus

Not Verified | Punta Cana to Toronto. Air Canada just get worse and worse by the minute. This company should be shut down. There is always an issue of some sort. My son arrived at YYZ at 6:45 pm. It is now almost 8 pm and in still waiting outside for him. Not to mention I just received another update from him saying they would ...

Read More
9/20/2019 Abdallah E, Bombardier CRJ900 seat 13A

This seat has misaligned window; so you really have to lean forward to look outside. It's good for those who want to sleep during the flight. I like this plane because we don't hear much the engine noise in the cabin.

9/20/2019 Abdallah E, Embraer 190 seat 12D

The first row of eco. has good legroom. You won't be able to strech your legs all the way but those planes are normally used for short hauls, so it's not so bad. It's a good seat if you don't mind looking at a partition. For me, it's much better than having someone in front of me reclining its seat all the way.

9/20/2019 Flo Salceanu

✅ Trip Verified | Toronto to Bucharest. Contacted Customer Care at Air Canada and have been provided with links to the policies of the company - very much useless. Paid over 2 thousand dollars for my parents for an international flight, paid about 300 dollars round trip for regular check in luggage below 23 kg. My parents got a...

Read More
9/20/2019 C Chan

Not Verified | Los Angeles to Vancouver. Employee who works for Air Canada at the counter LAX by the name of Gloria was so accommodating and lovely when we arrived. She made our check in so smooth and easy.

9/20/2019 D Ellis

✅ Trip Verified | Calgary to Toronto. First time flying with Air Canada rouge and the last. The aircraft smelled like a children's daycare center, probably not cleaned for some time. The crew seemed totally uninterested and displayed an "I wish I was not here attitude". The flight was fine, left early and arrived early but no co...

Read More
9/20/2019 W Smith

✅ Trip Verified | Toronto to Kingston. 115 pm departure time, all people on board door close. Then they started loading luggage. Finished loading 155pm. Sat on the plane for longer than 80 min before moving. Why board if luggage not loaded or not scheduled to load?