Turkish Airlines


Customer reviews

8/3/2019 Farhan Siddiqui

✅ Trip Verified | Toronto to Karachi via Istanbul. The flight overall was very good. The flights were on time, the staff was friendly and maintained the cleanliness of the toilets. The food was very good. The only negative which i have noticed was that they maintained a general temperature in the plane and the passengers did no...

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7/31/2019 D Gilo

Not Verified | I book a ticket for another person, when I reviewed the ticket 15 min after it was issued I realized that the 1st name was miss-spelled. 2 extra keyboard keys were pushed inadvertently. I contacted Turkish airlines customer service, they will not talk to me until i filled out their feedback form and got a case nu...

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7/29/2019 C James

✅ Trip Verified | The flight was scheduled at 11 pm but delayed by 4 hours. At that hour, there is no possibility to buy anything to drink or food in Kinshasa airport (not any automatic distributor). During 4 hours: Nobody from the company came to us to bring some water or more information about the delay! So 3 hours with kids i...

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7/28/2019 Olga Haringova

Not Verified | Prague to Manila via Istanbul. I am satisfied with Turkish Airlines. Comfortable seats, delicious meals, good choice of drinks, amenity kit, I really loved their safety video. The ticket price was reasonable.

7/27/2019 riffat sheikh

✅ Trip Verified | Karachi to London via Istanbul. My disabled mother was flying back from Karachi to London. Her mobility scooter, which she uses as she can not walk, was checked in. When she landed and collected her baggage she noticed her mobility scooter had been crushed. She was mortified as it was a new scooter costing ar...

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7/25/2019 Abdallah E, Airbus A330-200 (332) v1 seat 31K

Great seat. Lot of space and great legroom. Isle is wider in this area and you can walk a bit and stretch your legs.

7/22/2019 Y Kasiru

✅ Trip Verified | Going from XNA to ADD on 7/6 baggage didn’t arrive at destination for 3 days. I am informed at the airport, this is standard operating procedure for Turkish Airlines arriving in ADD. Had to go to the airport at 1 a.m. for 3 days before my baggage was located as there was no “system” to inform me of the status...

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7/22/2019 S Arrazola

Not Verified | Houston to Istanbul. I am a mother of 2 children - 1 is 7 months old and the other is 3 years old. I spoke on the phone with a customer service representative with your airline for ticketing and reservations. I am outraged and disappointed in the terrible customer service and appalling company policy Turkish Airl...

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7/20/2019 Aditya Kumar Singh

✅ Trip Verified | I booked a return flight on Turkish Airline from New Delhi to Geneva and then Rome to New Delhi. The last leg of the journey was horrible, It was operated by Turkish codeshare partner Indigo. I fail to understand how can a full service carrier like Turkish make its customers travel on a low cost airline. We ha...

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7/19/2019 Anar Zhainakova

✅ Trip Verified | Adana to Istanbul, night flight. Crew were friendly. They supported me with a blanket and helped with my hand baggage. Beverages were different and it's cool. But sandwich wasn't good. The bread was very dry from 4 sides, and attached cheese wasn't good. One problem disturbed me, I bought connecting flight ...

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7/19/2019 Naseem Anwar

✅ Trip Verified | Istanbul to Edinburgh. Pleasant flight. Disappointing bland breakfast, and very surprised at the poor quality. Entertainment hit and miss. Professional and courteous staff.

7/19/2019 Rhanda Clarke

Not Verified | Dusseldorf to Istanbul via Seychelles. I've now flown 4 times with Turkish Airlines, all times were terrible. Unfriendly staff, some don't even speak English properly. I was flying alone with my baby and also being pregnant, no extra help was offered. When flying during the night, they start serving dinner at mid...

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7/17/2019 Eliezer Hoffman

✅ Trip Verified | Tel Aviv to Istanbul. Seats on this flight are terrible and uncomfortable. The food is becoming lower and lower - just a small tiny sandwich and every 5 minutes announcements so you cant sleep 15 minutes. Horrible and not recommended. I am a member at the highest level of Turkish Airlines and they never ever gi...

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7/13/2019 J Garnidev

✅ Trip Verified | New York to Sofia via Istanbul. Luggage arrived damaged and they won’t pay for damage they did. Flight attendants rude like you didn’t pay you ticket. Transfer person on the airport is one for 10 people you waiting hours before they take you out to see you gate. After arrived the lost luggage agent not sure wh...

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7/12/2019 Corey Kimich

❎ Not Verified | Havana to Munich via Istanbul and Caracas. My Turkish Airlines experience was great. The service is incredible, the crew is nice and funny and always ask you if everything is going well even they make you the bed. The seat is comfortable, it goes fully flat, also the privacy is good, the entertainment screen is ...

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7/11/2019 Mayas Albalkhi

❎ Not Verified | Dammam to Istanbul. The staff weren't smiling, but they were professional. I got into the plane and checked the Economy legroom, it was good for an economy class seat and for a medium haul flight, in-flight entertainment is amazing! The food was so delicious, the staff really helped.

7/10/2019 Abdallah E, Airbus A330-300 (333) seat 3E

Terrific seat, spacious, useful storage places in front of you for shoes, kit, sweater, blanket. Terrific crew and food.

7/10/2019 Hisham Jabbar

Not Verified | Dubai to Oslo via Istanbul. Pathetic, I was told by ground staff to get boarding pass for my second leg journey from gate, due to some technical glitch in system. Gate says they cannot issue, talk with airline staff. Airline staff says talk with Istanbul ground staff. No one to help.

7/10/2019 Pantea Mirzaie

✅ Trip Verified | San Francisco to Istanbul. Flying with Turkish is a nightmare. Customer service is so poor that you have never experienced it anywhere. Food and drinks are super low quality. Crews are lost and bathrooms are not even usable because of how dirty they are the staff at the gate, can get your reward number but add ...

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7/9/2019 Nabiha Khan

✅ Trip Verified | I travelled from Istanbul to Kayseri on Turkish Airlines flight TK 7296 on 22nd June 2019. The flight was delayed for 2 hours and upon reaching Kayseri, our baggage didn't come. We waited for 30 minutes, only to meet the person who informed that our baggage was left in Istanbul as the flight was overweight. We ...

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