Frequently asked questions
How do I arrange assistance and companion seating?
Request special assistance when booking, normally at least 48 hours before departure, through Tian Jiao’s customer service. Acceptance and available support depend on the required service and aircraft limits. Declare an assisting companion when reserving; the companion needs a separate ticket in the same cabin and is normally seated beside the passenger needing help. Bring required documents and use the airport counter. For other airlines on the itinerary, arrange their assistance separately.
What baggage limits does Tian Jiao publish?
Economy permits one 5 kg cabin bag; Super Economy permits two 5 kg bags, each up to 55 × 40 × 20 cm. The published domestic free allowance is 20 kg in Economy and 30 kg in Super Economy; its conditions require hand and checked baggage to be weighed together. Infants have no ordinary allowance, but a stroller or cradle can be checked free. Check your ticket for product-specific entitlements.
Can I travel with a pet or guide dog?
Ordinary live animals are currently not accepted. Approved guide and hearing dogs can accompany a passenger with a disability free, without counting against baggage allowance. They must be supervised, wear a muzzle and collar, and remain beside their owner, who is assigned an aisle seat. Only one service dog per passenger is permitted, with cabin capacity limited to one dog per flight. Arrange approval when booking.
Can I buy an extra seat for a musical instrument?
Yes, with advance permission requested when booking. Ordinary seat baggage must weigh at most 75 kg and fit within 100 × 60 × 40 cm, including its packaging. It must be securely packed, without obstructing exits, aisles, windows, safety signs or the safety demonstration. An instrument’s extra seat does not carry a separate free baggage allowance.
When is Tian Jiao online check-in available?
At the airports in its published online-check-in list, the window runs from 48 hours until 45 minutes before departure. The list includes Hohhot, Ulanhot, Xilinhot, Tongliao, Hailar, Chifeng, Manzhouli, Ordos, Erenhot, Zhalantun, Alxa Left Banner, Changchun, Ulanqab, Bayannur, Baotou and Wuhai. Actual local handling times take precedence.
What are Tian Jiao’s power-bank restrictions?
Carry no more than two power banks in the cabin, protected against short circuits. Up to 100 Wh is permitted; over 100 Wh through 160 Wh requires approval. Unmarked units, units above 160 Wh, recalled models and units without a clear 3C mark are prohibited. Keep them out of overhead lockers, and do not use or charge them during the flight.
